- 職位性質：全職
- 工作地區：杭州市蕭山區
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：4.9千-7.3千
- 職位有效期：2026-05-25至2026-08-23
職位：總機主管
崗位職責/職位描述
MAJOR RESPONSIBILITIES 責任概要
1.?Assist Front Office Manager?in daily operation,?providing personalized service?guests?according to Renaissance brand standard.
協助前廳部經理穩定樂意服務中心的日常運作，向賓客提供萬麗品牌的個性化服務。
2.?Ensure Delight to Serve?associates are adhering to hotel policies, procedures and standards while striving towards overall guest satisfaction.
確保樂意服務中心員工在為賓客提供服務的過程中遵循酒店政策、流程和標準。
3.?Follow up?GXP Case?&?Chat according to guest request?and responsible for MTD & YTD performance.
管理GXP case和chat完成率，及時響應賓客需求，完成年度和月度目標。
4.?Ensure daily downtime report timely and accurate updated.
確保每日宕機報表及時、準確的存檔。
5.?Follow all company policies and procedures.
遵守所有公司政策和流程。
SPECIFIC DUTIES 工作任務
1.?Identify VIPs, Marriott Bonvoy Members, regular, long stay?guest, offer personalized service.
識別貴賓、萬豪旅享家會員，常規賓客和長住賓客，提供個性化服務。
2.?Maintain high level product and service knowledge in order to explain to guest.
保持對產品與服務熟悉，以便向賓客解釋和銷售服務與設施
3.?Responsible for “One-Stop-Shop” proactive service concept and prompt response to guest request
堅持一站式服務理念，對賓客的要求作出迅速地反應。
4.?Be completely familiar with telephone system and related functions,?i.e. voice mail, fax mail, paging system etc.
完全熟悉酒店電話系統和相關功能，例如:語音信箱,傳真,傳呼系統。
5.?Knowledgeable about Opera, PBX, GXP?and computer systems.
熟知Opera , PBX, GXP和計算機系統。
6.?Accurately collect and accumulate information on guest needs, request and preferences in order to improve anticipation, proactive in all guest service and problems.
為了更好地先賓客所想準確收集和積累賓客喜好，主動地為客人提供服務和解決問題。
7.?Responsible for In-Room Dinning orders and handle guest request efficiently.
負責客房點餐高效地為賓客提供服務。
8.?Be completely familiar with Fire Emergency Procedures and DTS?role in emergencies and ensure all employees?knowledge procedures.
完全熟悉火警程序和緊急事件中賓客服務中心的作用，確保樂意服務中心員工熟悉程序。
9.?Ensure operating equipment is kept in good working order, working area is?clean and tidy at all times
確保操作設備保持良好的工作狀態，工作區域的干凈和整潔。
10.?Ensure guest complaints are properly logged, ask?assistance from DTS Manager or GSM if needed.
記錄與解決賓客投訴，必要時征求樂意服務經理或賓客服務經理的幫助。
11.?Follow up?Front Desk?monthly training plan, monthly meeting, case study?and continuously improve service quality.
組織部門的月度培訓計劃，月度會議，案例學習，不斷提升服務質量。
12.?Carry out tasks as directed by your supervisors.
完成你上級領導交待的其它任務。