- 職位性質：全職
- 工作地區：杭州市蕭山區
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：4.9千-7.3千
- 職位有效期：2026-05-25至2026-08-23
職位：行政酒廊主管
崗位職責/職位描述
MAJOR RESPONSIBILITIES 責任概要
The supervisor-Club Lounge provides guest service as well as supervision, direction and leadership in the Club Lounge in accordance with the objectives, performance and quality standards established by Marriott.
行政酒廊主管負責為俱樂部酒廊的客人提供服務，并依照萬豪集團所設定的目標、績效和質量標準對俱樂部酒廊進行監督、指導和領導。
SPECIFIC DUTIES 工作任務
1.?Is responsible for the proper and efficient functioning of the Club Lounge which provides personalized guest services such as check-ins and check-outs. Secretarial work, purser and butler, mail and information, airline reservation and food & beverage service.
負責俱樂部酒廊的正常高效運作，該酒廊提供諸如入住和退房等個性化賓客服務。包括秘書工作、乘務長和管家服務、郵件和信息處理、航班預訂以及餐飲服務。
2.?Maintains all equipment in good working order and instructs new employees on their use.?
保持所有設備處于良好工作狀態，并指導新員工如何使用。
3.?Ensure that all staffs?are neat and well-groomed at all times.
確保所有員工在任何時候都保持整潔、儀表得體。
4.?Ensures that “shift reports” are printed and “Traces” are followed up accordingly.
確保“交接班報告”得以打印，并對“追蹤事項”進行相應跟進。
5.?Monitor club lounge for seating availability, service, safety, and well being of guests.
留意俱樂部休息室的座位情況、服務、安全以及賓客的舒適度。
6.?Complete opening duties, including setting up necessary supplies and tools, and ensuring work area is clean and everything is in working order.?
完成開業準備工作，包括準備好所需的物資和工具，并確保工作區域干凈整潔，所有設備都能正常運行。
7.?Clean and reset tables after guests depart.
客人離開后，清理并重置餐桌。
8.?Forecast additional meal requirements and communicate special requests to the kitchen.
預測額外的餐飲需求，并將特殊要求傳達給廚房。
9.?Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled presentation time.
及時預測并傳達補貨需求，確保在預定展示時間內無缺貨情況。
10.?Bus and wipe down tables in club lounge.
在俱樂部休息室里擦洗并擦拭桌子
11.?Check in with guests to ensure satisfaction with food or beverages.
與客人交流，確保他們對食物或飲料滿意。
12.?Direct final breakdown and clean up of club lounge according to service offerings.
根據服務項目直接對俱樂部休息室進行最終清理和整理。
13.?Secure liquors, beers, wines, coolers, cabinets, and storage areas.
確保烈酒、啤酒、葡萄酒、冰鎮飲料、櫥柜和儲藏區的安全。
14.?Brew daily coffees.
每天沖泡咖啡。
15.?Mix and serve alcoholic beverages to guest in accordance with the company standards.
按照公司標準為客人調制并提供含酒精飲品。
16.?Prepare and serve hot beverages (drip coffee, tea, cappuccino, espresso, etc.).
準備并提供熱飲（滴濾咖啡、茶、卡布奇諾、意式濃縮咖啡等）。
17.?Issue, open, and serve wine/champagne bottles.
開啟并斟上葡萄酒/香檳酒。
18.?Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment, restocking items, and completing daily cleaning checklist.
完成收尾工作，包括存放所有可重復使用的物品、拆解物品、清潔所有設備、補充物品以及完成每日清潔清單。
19.?Document pertinent information in department logbook.
在部門日志中記錄相關信息。
20.?Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor, to check stock and requisition necessary supplies.
完成計劃中的物資、食品和酒類的盤點（例如期初盤點），以核查庫存并申請必要的物資。
21.?Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.
按需申領所有必需的物資，并將物資從倉庫運送到酒吧布置區域。
22.?Wash all coffee and beverage dishes and serving utensils as needed.
根據需要清洗所有咖啡和飲料用具及餐具。
23.?Check quality and set up designated bar stock and supplies by using checklist.
檢查質量，并通過使用清單來設置指定的酒吧庫存和用品。
24.?Stock ice, glassware, and paper supplies.
儲備冰塊、玻璃器皿和紙制品。
25.?Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
保持酒吧、吧臺設備、桌子及其他工具的清潔和良好狀態。
26.?Ensures that amenities are placed in Club Lounge rooms prior to guests’ arrival.
確保在客人抵達之前將便利設施放置在俱樂部酒廊客房內。
27.?Is totally familiar with all Front Desk (Reception/Cashiering) back-up procedures in the event that any Front Office equipment malfunctions.
完全熟悉前臺（接待/收銀）所有備用程序，以防任何前臺設備出現故障。
28.?Is thoroughly familiar with all Emergency Procedures as specified by Marriott Hotel & Resorts
全熟悉萬豪酒店及度假村所規定的全部緊急程序。
29.?Is conversant with Front Desk (Reception/Cashiering/Concierge) and Business Center procedures, F & B standards, conducts training of new staff when necessary.
熟悉前臺（接待/收銀/禮賓）和商務中心的流程，了解餐飲標準，必要時對新員工進行培訓。
30.?Manages the Club Floor rooms’ availability and maximizing occupancy and yield.
管理俱樂部樓層客房的可用性，以實現入住率和收益的最大化。
31.?Is familiar with all arrivals, room blocks, and random inspections of rooms, departures and see-offs of guests.
熟悉所有抵店、客房預訂、客房隨機檢查、離店及送客情況。
32.?Prepares and ensures arrival guests receive the personalized welcome letters.
準備并確保到店客人收到個性化的歡迎信。
33.?Meets and greets VIPs, return guests to provide warm welcome and fond see-offs.
迎接并送別貴賓，對回頭客給予熱情的歡迎和親切的送行。
34.?Supervises and guides all staff ensure that hotels’ policies and procedures are adhered to.
監督并指導所有員工，確保酒店的政策和程序得到遵守。
35.?Supervises the Club Lounge operation and work flow to maximize guests’ satisfaction.
監督俱樂部酒廊的運營和工作流程，以最大限度地提高客人的滿意度。
36.?Identified staff training requirements and service improvements areas.
確定了員工培訓需求和服務改進領域。
37.?Assumes other duties as assigned by the Club Lounge Manager
承擔俱樂部酒廊經理分配的其他職責