- 職位性質：全職
- 工作地區：杭州市蕭山區
- 招聘人數：若干
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：4.9千-7.3千
- 職位有效期：2026-05-25至2026-08-23
職位：樓層主管
崗位職責/職位描述
GENERAL MISSION 職責概述
To ensure the cleanliness of public areas, guestrooms,?and ensure maximum guest satisfaction, adhering to the standard required by our hotel.
確保所有樓層公共區域、客房按飯店標準清潔，同時保證客人最大程度的滿意。
To supervise Guest Service Assistants and inspect guest rooms and surround service areas. Paying?attention to details by keeping?the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
管理客房服務員并檢查客房及環繞服務區域的衛生，注意從飯店的全局出發并根據要求建立國際化的衛生標準。
RESPONSIBILITIES AND MEANS 責任和方法?
To report for duty punctually wearing the correct uniform and name badge at all times.
正確著工裝和佩戴名牌上崗。
To provide a courteous and professional service at all times.
時刻提供禮貌和專業的服務。
To?maintain good working relationships with your own colleagues, and all other departments.
與本部門及其他部門的同事保持良好的工作關系。
To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
對飯店的規章制度、衛生、健康安全有明確的了解。
To carry out any other reasonable duties and responsibilities as assigned.
執行其它所賦予的任務。
To perform secondary duties as assigned by the EH and Floor manager。
執行行政管家及樓層經理所分配的其它次要的任務。
Greets and is courteous to all guest and colleagues, uses eye contact and always offers assistance.
對待所有客人和同事要彬彬有禮、熱情，用眼睛交流并時刻提供幫助。
ADMINISTRATIVE RESPONSIBILITIES行政職責
To report on adverse guest comment as and when required.
必要時向上級報告客人的意見和批評。
To report and record Lost and??Damaged items?in the supervisor’s logbook.
在主管記錄表上報告和記錄丟失和損壞的物品。
To??log daily events in the logbook?and follow up on previous information reported by outgoing supervisor daily.
記錄日常事件并跟進上一班主管的報告。
To prepare duty rosters all of Housekeeping Attendants.
安排服務員值班。
To replenish?guest supplies and cleaning requirements?weekly.
每星期申請客用消耗品和清潔用品。
To?make requisition of chemicals supplies.
申請領取清潔劑。
TECHNICAL RESPONSIBILITIES 技術職責
1.?To check Public Areas and guestrooms.
檢查公共區域和客房的衛生。
2.?To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
檢查所有客房，重要客人的房間以及重要客人的到達，以及常住客人的房間衛生。
3.?To prepare and issue room status report.
準備和發放房態表。
4.?To report and follow up on repair and maintenance.
報告和跟蹤維修和保養情況。
5.?To document all daily activities and events such as guest complaints in the logbook.
記錄日常所有的活動，例如客人的投訴等。
6.?To attend to guest requests and complaints.?Takes corrective action.
采用正確的方式處理客人的要求和投訴。
7.?To assist in the?inventory of guestroom linen.
協助客房布草的盤點。
8.?Sees adequate?storage of supplies inventory on assigned?floors?to safeguard against shortage or loss.
觀察樓層布草的存儲安全情況，以避免短缺和丟失。
9.?Prepares supervisor’s report, accomplishes requisition from and maintenance work orders.
準備主管報告，完成維護工作需求。
10.?Collects G.S.A.’s reports?and keys for submission to service housekeeping office.
收集客房服務員工作報告和鑰匙并將其上交到客房部辦公室。
11.?Reports and turns over any items left by guests to Lost & Found in-charge.
????報告并上交任何客人的丟失物品。
12.?Maintains high standards of cleanliness of all guest and service elevators.
???保持客用電梯和員工電梯的高水平的衛生。
13.?To check on the standard of "Turn down services".
檢查夜床服務是否符合標準。
14.?To liaise closely with Front Office regarding guestroom status.
與前臺聯系以保證房態的準確。
HUMAN RESOURCE RESPONSIBILITIES人事職責
Have a good relationship with all colleagues.
與同事保持良好的工作關系。
Be understanding, supportive, encouraging and helpful to all.
同事之間要相互理解，支持、鼓勵和幫助。
RELATIONS 工作關系
Reports directly to Floor Manager
直接向樓層經理報告。
REPLACEMENT AND TEMPORARY MISSION 替代和臨時責任
To be ready and responsible when assigned, to perform any other duties as required from time to time by the Management of the hotel.
無論店內或店外，執行管理層要求的其它相關責任和特殊計劃。