- 職位性質：全職
- 工作地區：杭州市蕭山區
- 招聘人數：若干
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：4.9千-7.3千
- 職位有效期：2026-05-25至2026-08-23
職位：中餐廳主管
崗位職責/職位描述
MAJOR RESPONSIBILITIES?主要職責?:
No matter what do to, it takes to provide exceptional service to?our customers and to strive for excellence to achieve customer satisfaction.
無論做什么，都是為了向客人提供優良的服務，使顧客滿意。
To adhere to the three steps of service to all our guests:
為顧客服務的三個步驟:
l?A warm and sincere greeting.??Use the guest name, if and when possible.
真誠熱情的問候，盡可能使用顧客的名字。
l?Anticipation and compliance with guest needs.
預計并滿足顧客的需要。
l?Fond farewell. Give them a warm good-bye and use their name, if possible.
禮貌的道別，盡可能使用顧客的名字和他們說再見。
To assist the Restaurant Manager in daily?operations of the restaurant in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, associate welfare, and profit margins.
協助經理負責餐廳每天的運營，努力降低成本、提高收入、特別是要使顧客滿意、員工滿意和使利潤最大化。
SPECIFIC DUTIES?工作任務：
1. SAFETY AND SECRUITY?安全
l?Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
遵守公司和部門安全政策和程序，以確保一個清潔，安全的環境。
l?Report work related accidents, or other injuries immediately upon occurrence to manager.
報告與工作相關的事故，或其他損傷發生后立即向經理報告。
l?Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
使用適當的設備，穿戴適當的個人防護服（PPE）和采用正確的搬運程序，是必要的，以避免因操作不當引起的傷害。
l?Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
發現不安全的工作程序或操作及時糾正，并且向管理團隊/安全負責人報告。
l?Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
遵循酒店的政策和程序，安全操作和使用存儲工具，設備和機器等。
l?Complete appropriate safety training and certifications to perform work tasks.
完成相關的安全培訓和認證確保正確的完成工作任務。
2. POLICIES AND PROCEDURE 政策和程序
l?Protect the privacy and security of guests and coworkers.
保護客人和同事的隱私和安全。
l?Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
按照公司的政策和程序保護公司的工具，設備，機器。
l?Perform other reasonable job duties as requested by manager.
執行經理要求的其他合理工作任務。
l?Maintain confidentiality of proprietary materials and information.
不得泄露酒店的保密資料和信息。
3. GUEST RELATIONS 客戶關系
l?Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
歡迎和感謝每一個客人要求面帶微笑，有目光接觸，使用友好的口頭問候用語，稱呼客人的名字。
l?Address guests' service needs in a professional, positive, and timely manner.
專業、積極和及時的解決客人的服務需求。
l?Thank guests with genuine appreciation and provide a fond farewell.
真誠的感謝客人并且與客人告別，歡迎下次惠顧。
l?Assist other employees to ensure proper coverage and prompt guest service.
積極協助其他員工，以確保為客人提供及時滿意的服務。
l?Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
預計客人的需求，包括通過觀察和傾聽客人的喜好向客人提問的方式，隨時向客人提供專業的服務。
l?Enforce Marriott’s Principles of Hospitality at all times.
始終貫徹萬豪熱情好客的原則。
4. COMMUNICATION?溝通
l?Speak to guests and co-workers using clear, appropriate and professional language.
使用清晰、適當的和專業的語言與客人和同事溝通。
l?Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
與同事、上級主管以及經理一起討論工作中的關于主題、特定活動或者相關問題，注意保持使用適當的語調避免打擾到公共區域的其它客人。
5. ASSISTS MANAGEMENT 協助管理
l?Ensure staff is working together as a team to ensure optimum service to guests.
加強員工的團隊合作意識，確保為我們的客人提供最佳服務。
l?Communicate with guests, other employees, or departments to ensure guest needs are met.
加強與本部門及其他部門同事的溝通，積極與客人交流以確保提供客人所需的服務。
6. WORKING WITH OTHERS?與他人合作
l?Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
運用機智的、外交手段處理員工或客人的敏感問題，注意體現保護隱私與尊重的重要性。
l?Support all co-workers and treat them with dignity and respect.
維護所有同事的尊嚴和尊重對待他人。
l?Develop and maintain positive and productive working relationships with other employees and departments.
與其他員工和部門建立積極和富有成效的工作關系。
7. QUALITY ASSURANCE/QUALITY IMPROVEMENT 質量保證和質量改進
l?Comply with quality assurance expectations and standards.
遵守質量保證的期望和標準。
8.OPERATIONS 運營任務
l?Assist in the preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities.
通過回顧歷史記錄和預測的方法協助準備部門年度預算，有助于發展部門收入的預算目標。
l?Ensure the awareness & enforcement of all Marriott & Property L.S.O.P.’s.
確保了解并執行萬豪和酒店的LSOP原則。
l?Enforce operational Standards that are periodically reviewed & updated.
確保運營標準的周期性回顧與更新。
l?Be responsible for maintaining outlet safety and sanitation standards at all times.
始終確保部門的安全和衛生標準。
l?Enforce Marriott’s 70-point sanitation checklist by having all outlets inspected on a monthly basis.
執行萬豪的70條衛生標準，每月對部門進行檢查。
l?Conduct a preventative maintenance inspection on a weekly basis.
做好每月預防性的維修檢查。
l?To be an example to motivate associates get success.
要成為員工的榜樣、深入到員工之中去引導員工取得成功。
l?Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
如遇緊急突發事件需遵循酒店相關的流程處理（如緊急疏散、醫療救助以及自然災害等）。
l?Read and visually verify information in a variety of formats (e.g., small print).
閱讀和查看各種形式的信息（小字號印刷）。
l?Stand, sit, or walk for an extended period of time or for an entire work shift.
工作期間注意及保持一貫的個人的站立、坐姿或行走的工作狀態。
l?Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
移動、舉起、搬運、推動、拖拉少于或等于50磅重量的物品無需他人幫助。
l?Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
控制、轉動、操縱不同尺寸及重量需要精細操作技巧和手眼的協調能力。
l?Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
舉起物品超過頭部或低于膝蓋，包括彎曲、旋轉、拉以及彎腰等。
9. OPENING?開檔
l?Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order.
完成開檔的相關工作，包括擺放布置所需的物品、工具及備用金，確保工作區域清潔，完成所有的營業前準備工作。
10. GREETING AND SEATING?問候和入座
l?Thank guests with genuine appreciation and provide a fond farewell.
真誠的感謝客人并且與客人告別，歡迎下次惠顧
11. CLOSING?關檔
l?Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
關檔的職責，包括存儲所有可重復利用的產品，破損的物品，清潔所有的設備和區域,將設備放回到適當的位置，鎖冰箱、補充物品，關燈，鎖定門，完成日常清潔檢查表。
l?Complete bottle transfer slips and distribute accurately.
完成酒水的內部調轉單的填寫，分派到相關部門
l?Secure liquors, beers, wines, coolers, cabinets, and storage areas.
將所有的烈酒、葡萄酒、啤酒及酒桶和儲藏柜收起并且存放在指定區域。
12. BEVERAGE/COFFEE CART 酒水和咖啡機區域
l?Inspect the cleanliness and presentation all china, glass, and silver prior to use.
檢查所有的瓷器、玻璃器皿和刀叉，確保干凈備用。
l?Drain, clean, and fill ice bin.
排水口清理干凈將冰池補滿冰塊。
13. CASH BANK HANDLING現金的操作流程
l?Follow property control audit standards and cash handling procedures (e.g., blind drops).
遵照酒店財務的管控和審計標準以及現金操作流程。
l?Process all payment methods in accordance with Accounting procedures and policies.
按照酒店財務流程和制度處理不同付款方式。
l?Transport bank to/from assigned workstation, following security procedures.
按照安全標準將備用金存放到指定的工作站。
14. STEPS OF SERVICE?服務步驟
l?Check in with guests to ensure satisfaction with each food course and/or beverages.
檢查客人對我們食品、飲品以及我們服務的滿意度。
l?Retrieve alcoholic beverages from bar and serve to guest in accordance with the company standards and local laws.
按照酒店的服務標準及相關法律為客人提供酒水服務。
l?Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
檢查核對客人消費后，提供準確的賬單，包括小費的收取都需遵守現金及信用卡消費的處理流程。
15. WINE/SOMMELIER?品酒?
l?Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
回答客人關于酒水產地、年份、葡萄品種的問題或疑惑。
l?Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction.
出品、開啟、服務整瓶葡萄酒或香檳，確保客人滿意。
16. BARTENDING?調酒?
l?Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
履行遵循國家關于酒水銷售服務的法律法規（例如臨時叫停銷售相關產品）。
l?Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.
保持吧臺工作區域及吧臺操作用具的整潔，包括測量工具、二氧化碳管線、蘇打槍、下水口等；吧臺擺放需遵照布置指南。
l?Prepare fresh garnishes for drinks.
為飲品準備裝飾。
l?Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
運營中發生任何事件/事故應立即向管理人員匯報，提交相關文件及預防損失的措施。
l?Stock ice, glassware, and paper supplies.
準備足夠的冰塊、玻璃杯和運營消耗品。
l?Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.
申請所有必備的運營物資，特別是瓶裝酒水的提貨申請單，以保證有足夠的酒水庫存，從其他庫房內部調轉吧臺布置所需的運營物資。
l?Remove soiled wares from bar top and tables and place in designated area.
清理吧臺及桌面，將其收放到制定區域。
l?Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.
預計及時與客人溝通，確保在活動期間內庫存充足，確保補充的飲品消費獲得客人的認可。
l?Wash soiled glassware following QA standards and local health standards.
按照QA標準清洗玻璃器皿，需遵循當地衛生標準。
l?Communicate last call at designated closing time to guests, banquet manager/supervisor, night MOD (manager on duty), and/or servers.
通知客人及相關部門負責人及夜班值班經理酒吧的最后點單時間。保持良好的溝通。
17. STOCK AND SUPPLIES?庫存及消耗品
l?Check quality and quantity of all stock and supplies using checklist.
檢查所有運營用品及庫存產品的數量和質量，填寫檢查清單。
18. GENERAL FOOD AND BEVERAGE SERVICE?餐飲服務?
l?Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
保持工作區域在營業時間內干凈整潔，在工作中保持和維護環境實行“隨手清潔”的好習慣。
l?Develop and maintain positive and productive working relationships with other employees and departments.
與其他員工和部門建立積極和富有成效的工作關系。
l?Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
與客人溝通交流關于他們的入住體驗，酒店服務和區域景點以及相關的產品。
l?Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
使用并遵照酒店及品牌標準積極傾聽和回應客戶提出的問題，疑惑（學習，高興，客人反應，飛躍）來解決問題，并建立信任。
l?Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)
為殘疾人員提供幫助，包括協助視覺、聽覺或有其它身體缺（如在需要時幫他們帶路，用文字來詮釋肢體語言，在紙上寫下方向，移除行走通道上的障礙物或者是提供盲文或TDD 電話等）。
l?Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
預計客人的需求，包括通過觀察和傾聽客人的喜好向客人提問的方式，隨時向客人提供專業的服務。
l?Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
運用機智的、外交手段處理員工或客人的敏感問題，注意體現保護隱私并且尊重的重要性。
l?Notify management of maintenance repairs issues.
通知管理部門相關工程維護維需求。
l?Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
完成當日運營用品、食品、烈酒、的盤點（開檔盤點）檢查相關物品庫存情況，根據運營需要填寫物品領用申請單。
l?Follow property key policies, including checking out and returning keys to appropriate departments.
遵循酒店鑰匙管理規定，包括鑰匙領取及將鑰匙歸還到制定的管理部門。
l?Inspect the cleanliness and presentation all china, glass, and silver prior to use.
檢查所有的瓷器、玻璃器皿和刀叉，確保干凈備用。
l?Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
在當日工作結束前清點備用金，完成相關的收銀報表，確保無差異，投款及備用金。
l?Check in with guests to ensure satisfaction with each food course and/or beverages.
檢查客人對我們食品、飲品以及我們服務的滿意度。