- 職位性質：全職
- 工作地區：杭州市蕭山區
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：4.9千-7.3千
- 職位有效期：2026-05-25至2026-08-23
職位：西餐廳主管
崗位職責/職位描述
MAJOR RESPONSIBILITIES 責任概要
To manage the operation of assigned restaurant/s by developing and implementing strategies and services which meet the needs of owners, employees, and guests.
管理餐廳營運，發展和實施各項戰略計劃，提供服務以達到和滿足業主、員工和客人的需求。
INDICATORS OF SUCCESS業績評估標準：
§?Financial (GOP, Restaurant Revenue, Average Check, Labor Control)
財政（毛利潤，餐廳收入，平均消費，人工控制）
§?Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, Annual Quality Review)
賓客滿意度和忠誠度（Medallia 分值，意見卡，年度質量檢查）
§?Achievement of employee engagement survey (Kenexa) and retention goals for department
完成員工滿意度調查目標和部門目標
SPECIFIC DUTIES 工作任務
Supervises the operation of assigned restaurants and/or lounges
監督餐廳/酒廊營運
§?Coordinates the set-up of restaurant and lounge areas in accordance with Brand’s standards
調整餐廳/酒廊的擺臺，使之符合集團標準的要求。
§?Confirms daily specials and new menu additions with the Executive Chef
與行政總廚確認每日特別推薦以及菜單上新增加的菜品。
§?Oversees the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
檢查餐廳的食品及酒水服務，指導員工提高服務技能和食品展示技能。
§?Inspects assigned restaurants and lounge areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceed hotel standards at all times
在餐廳/酒廊進行巡檢，并適當的抽查以保證所有的設施能夠達到或超越酒店標準。
§?Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
組織每日班前例會，分享特別信息，酒店住房率，預定情況以及菜單上新增的菜品。
Provides employees with the information needed to perform their job effectively
為員工提供必需的信息，提高他們的工作效率。
§?Orients employees to the department and hotel and provides on-the-job training on job responsibilities
員工入職時向他們介紹部門和酒店情況，并為其提供在崗培訓，告知其工作職責。
§?Prioritizes and assigns work
分配員工工作
§?Provides feedback to the employee and Department Manager on the employee’s performance of job responsibilities
向部門經理及員工反饋關于員工表現的信息
Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guest expectations
通過提供“Yes! I Can!”這種坦率真誠的服務不斷超越客人期望，創造100%的賓客滿意度。
§?Communicates and demonstrates Yes I Can! service to other employees
將“Yes! I Can!” 的服務理念傳達給員工
§?Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
在提供對客服務時投入更多的注意力和責任心，并依靠團隊合作
§?Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
解決賓客問題時仔細聆聽、真誠的致歉，找到合適的方法并繼續跟進
§?Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
在客人不滿意時，承擔起關注的責任，做出最好的判定，保證100%的賓客滿意度
§?Performs other duties as required to provide Yes I Can! genuine hospitality
履行其他“Yes! I Can!”?服務理念所要求的職責
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Ensures that the customer receives quality service by providing work direction for restaurant staff.
為餐廳員工指明正確的工作方向，確保客人能夠接受到優質的服務
§?Supervises servers and bar persons, verifying that their workstations are stocked, neat and orderly.
監督服務員和吧員，檢驗他們的工作臺，確保整潔、有序、儲備充足
§?Ensures that the dining room / private?rooms are in a neat and orderly condition at all times.
確保餐廳及包房隨時都干凈整潔
§?Provides customer with quality service by monitoring staff assignments and responsiveness.
通過管理員工工作任務和反應能力為客人提供優質的服務
§?Liaise with kitchen to ensure timely service and highest standard of food and presentation is adhered to.
與廚房簡歷密切聯系以確保食品能夠及時的、高標準的出品
§?Attention to hygiene and restaurant cleanliness.
關注衛生和餐廳清潔
Implements new standards and procedures for the restaurant as and when required.
執行餐廳標準和程序
§?Responsible for on the job training and orientation of all new employees.
負責新員工的入職培訓和在崗培訓
§?Ensures employees have appropriate level of training for required duties and with regard to safe practices using equipment.
確保員工能夠接受到與職責要求相符合培訓，并能安全使用器具進行練習
§?Ensures proper grooming, hygiene and prompt attendance of all employees as per rosters and counsel as and when required.
確保所有員工遵守儀容儀表、衛生標準和考勤制度
§?Ensure that all assets within areas of work are maintained and secure at all times.
確保工作區域的資產安全和維修
Ensures the integrity of both cash and charge accounts.
確保現金和各項賬目的安全和完整
§?Ensures all approval for voids and any discrepancies are reported immediately and followed up in a timely manner.
確保所有的賬單刪除和任何賬目差異都能及時匯報和跟進
§?Provides accurate reports of operations for management as requested.
根據要求為管理層提供精確地營運報告
§?Assists in conducting monthly stock takes.
協助月度盤點
§?Responsible for cashiering during hours when rostered on and ensures correct accounting procedures are followed.
班次需要時負責收銀的工作，確保正確的記賬程序得以執行
Adheres to and ensures all line employees adhere to the hotel policies and procedures.
確保所有崗位的員工都堅持遵循酒店的政策和程序
§?Attends work on time as scheduled.
按照班表準時到崗
§?Follows hotel grooming and dress standards.
遵守酒店儀容儀表和著裝標準
§?Minimizes safety hazards by following all safety rules and procedures.
遵守和執行安全規章制度和程序，將安全危害減小到最低
§?Refrain from personal conversations with other staff at the main entrance.
禁止在公共區域和主要通道與其他同事私自聊天
§?Keeps Manager fully informed of all problems or unusual matters of significance.
確保餐廳經理全面了解餐廳的所有問題和意外狀況
§?Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
采用與酒店政策和程序協調一致的方法，及時有效的履行本崗位職責和義務，以達到本職位所要求的目標
§?Maintains a favourable working relationship with all other company employees to foster and promote a co-operative and harmonious working environment.
與其他部門同事建立良好的工作關系，創建和維護一個和諧的工作環境
§?At all times projects a favourable image of the Hotel to the public.
對外建立和維護酒店的良好形象