- 職位性質(zhì)：全職
- 工作地區(qū)：杭州市蕭山區(qū)
- 招聘人數(shù)：若干
- 學(xué) 歷：不限
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：4.9千-7.3千
- 職位有效期：2026-05-25至2026-08-23
職位：大堂吧主管
崗位職責(zé)/職位描述
MAJOR RESPONSIBILITIES 責(zé)任概要
To manage the operation of assigned restaurant/s by developing and implementing strategies and services which meet the needs of owners, employees, and guests.
管理餐廳營運(yùn)，發(fā)展和實(shí)施各項(xiàng)戰(zhàn)略計(jì)劃，提供服務(wù)以達(dá)到和滿足業(yè)主、員工和客人的需求。
INDICATORS OF SUCCESS業(yè)績評估標(biāo)準(zhǔn)：
§?Financial (GOP, Restaurant Revenue, Average Check, Labour Control)
財(cái)政（毛利潤，餐廳收入，平均消費(fèi)，人工控制）
§?Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, Annual Quality Review)
賓客滿意度和忠誠度（Medallia 分值，意見卡，年度質(zhì)量檢查）
§?Achievement of employee engagement survey (Kenexa) and retention goals for department
完成員工滿意度調(diào)查目標(biāo)和部門目標(biāo)
SPECIFIC DUTIES 工作任務(wù)
Participates in the development of business strategies for restaurant which are aligned with the overall objectives of the hotel:
參與餐廳的經(jīng)營發(fā)展策略，需與酒店整體目標(biāo)一致：
§?Work with Restaurant Manager to develops and implements business strategies for the department.
協(xié)助餐廳經(jīng)理制定和執(zhí)行部門經(jīng)營策略
§?Monitors status regularly and adjusts strategies as appropriate.
定期監(jiān)控發(fā)展情況并適時(shí)的調(diào)整策略
§?Assist Restaurant Manager to develops and implements strategies for the assigned Food and Beverage outlets that support achievement of the hotel’s goals.
協(xié)助餐廳經(jīng)理制定和執(zhí)行餐飲部門的經(jīng)營策略以支持酒店整體業(yè)績目標(biāo)的完成
§?Communicates effectively with the Food and Beverage Manager on all Food and Beverage issues, staffing, marketing, etc.
針對餐飲收益、員工、市場等問題隨時(shí)與餐飲部經(jīng)理保持有效溝通
§?Addresses customer concerns in a timely manner.
及時(shí)滿足客人需要
Develops and implements strategies to achieve revenue and profit goals:
制定并執(zhí)行經(jīng)營策略以達(dá)到收入和利潤目標(biāo)
§?Assists in the development of the marketing plan for the outlet.
協(xié)助進(jìn)行部門的市場發(fā)展計(jì)劃
§?Work?with?Restaurant?Manager to develops and implements special promotions and employee incentives.
協(xié)助餐廳經(jīng)理制定和執(zhí)行特別推廣活動(dòng)以及員工獎(jiǎng)勵(lì)計(jì)劃
§?Provides employees with current up-to-date information on menu offerings.
向員工提供菜單上的最新信息
§?Increase sales by coaching employees on effective sales techniques.
通過指導(dǎo)員工的有效銷售技巧提高銷售額
§?Maximises productivity by using forecasting techniques to adjust scheduling.
通過預(yù)計(jì)方法調(diào)整時(shí)間表以使生產(chǎn)力最大化
Manages the operation of assigned restaurants and/ lounges:
管理所在餐廳和酒廊的營運(yùn)
§?Coordinates the set-up of restaurant and lounge areas in accordance with Brand’s standards
調(diào)整餐廳/酒廊的擺臺，使之符合集團(tuán)標(biāo)準(zhǔn)的要求。
§?To implement cleaning roster for outlets
建立餐廳的班表
§?Confirms daily specials and new menu additions with the Executive Chef
與行政總廚確認(rèn)每日特別推薦以及菜單上新增加的菜品。
§?Oversees the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
檢查餐廳的食品及酒水服務(wù)，指導(dǎo)員工提高服務(wù)技能和食品展示技能。
§?Inspects restaurants and lounge areas on an on-going basis and take appropriate steps to ensure facilities meet or exceed the hotel’s standards at all times.
在餐廳/酒廊進(jìn)行巡檢，并適當(dāng)?shù)某椴橐员ＷC所有的設(shè)施能夠達(dá)到或超越酒店標(biāo)準(zhǔn)。
§?Assist?in?Leading?monthly staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items.
協(xié)助餐廳經(jīng)理組織員工月度會(huì)議、每日班前會(huì)，分享特別信息，酒店住房率，預(yù)定情況以及菜單上新增的菜品。
§?Advise all outlet staff daily of VIP arrivals and in-house VIP’s
知曉并通知餐廳員工關(guān)于當(dāng)天的貴賓來訪和入住情況
§?Assists in quarterly inventories.
協(xié)助進(jìn)行季度盤存。
§?Works closely with Executive Chef to develop menu pricing for beverage products.
與行政總廚緊密合作，制作菜單及酒水單并定價(jià)
§?Assists when required with cost breakdowns on food and beverage functions.
在需要時(shí)協(xié)助進(jìn)行食品及酒水成本的分析
§?Works in conjunction with the Human Resources Department to ensure that all HR initiatives, both at corporate and hotel level are implemented and adhered to in a pro-active and professional manner.
與人力資源部保持緊密聯(lián)系，確保集團(tuán)和酒店的認(rèn)識精神都得以通過積極而專業(yè)的方法執(zhí)行。
§?Assist?Restaurant?Manager?to ensure procurement procedures are conducted through the use of Hotel’s Purchase Order System and ensures that the Food and Beverage Manager has signed off.
協(xié)助餐廳經(jīng)理確保采購程序通過酒店采購訂單系統(tǒng)正常進(jìn)行，部門經(jīng)理在使用完之后必須登出
§?Examine all beverage invoices, verifying quantities ordered and received against the par levels and purchase orders; compares quoted prices to invoice prices. ?All invoices are to be recorded.
檢查所有酒水收貨單，核對下單數(shù)量與接收數(shù)量是否一致，對比賬面金額和發(fā)票金額。所有單據(jù)必須保留和記錄。
§?Ensure all linen orders correspond to actual orders.
確保實(shí)際布草數(shù)量與采購數(shù)量一致
§?Maintains the quality of linen, and its use.
正確使用和維護(hù)布草
§?Verifies the extensions on beverage invoices on a selective basis and checks invoice unit cost to match them with the market quotation sheets.
在可選擇的基礎(chǔ)上檢驗(yàn)收貨單上的酒水信息，檢查單位成本，并與市場行情進(jìn)行對比。
Maintains cost percentages on a daily basis for?food and beverage:
控制每日酒水食物成本：
§?Maintains liquor storeroom perpetual inventory.
持續(xù)進(jìn)行酒水庫的盤存
§?Supervises and assists all food and beverage inventories.
監(jiān)督和協(xié)助進(jìn)行食品和酒水的盤點(diǎn)
§?Conducts monthly stock inventory.
組織帶領(lǐng)月度盤點(diǎn)
Maintains safe working conditions within department and hotel
維持酒店和部門內(nèi)安全的工作條件：
§?Ensure that all employees follow safety rules and procedures.
確保員工遵循安全規(guī)章制度
§?Takes corrective action where required to improve safety in work areas.
在需要提高安全性的工作區(qū)域采取行動(dòng)
§?Is responsible for the correct and safe use, storage, security, maintenance and cleanliness of all assets in the department. ?E.g. silverware, glassware, tables, chairs, etc.
對部門物資得到正確、安全的使用、儲(chǔ)存、維修和清潔承擔(dān)責(zé)任。例如銀器，玻璃器皿，餐桌，餐椅等。
Provide employees with the information needed to perform their job effectively:
為員工提供必需的信息，提高他們的工作效率。
§?Recruits and selects qualified candidates
招募和選擇符合條件的后備人才
§?Orients employees to the department and hotel and provides on-the-job training on job responsibilities
員工入職時(shí)向他們介紹部門和酒店情況，并為其提供在崗培訓(xùn)，告知其工作職責(zé)。
§?Prioritizes and assigns work
分配員工工作
§?Provides feedback to the employee and Department Manager on the employee’s performance of job responsibilities
向部門經(jīng)理及員工反饋關(guān)于員工表現(xiàn)的信息
Create 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations:
通過提供“YES?I CAN”和超顧客預(yù)期的服務(wù)理念來創(chuàng)造100%的顧客滿意度
§?Communicates and demonstrates ‘Yes I Can’ service to other employees.
向員工傳遞和溝通“Yes! I Can!”的服務(wù)理念
§?Ensures that employees provide ‘Yes I Can’ genuine hospitality and teamwork on an on-going basis.
確保員工在堅(jiān)持團(tuán)隊(duì)合作的基礎(chǔ)上提供了“Yes! I Can!”這樣坦率真誠的服務(wù)。
§?Uses teamwork to support guests and employees.
將團(tuán)隊(duì)合作精神運(yùn)用在對客服務(wù)及員工上
§?Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services.
尋找機(jī)會(huì)提高客人的用餐體驗(yàn)：搜集客人的反饋意見，回顧管理報(bào)告，制定新的政策來提高部門及酒店的服務(wù)。
§?Provides employees with the tools, training and environment they need to deliver ‘Yes I Can’ service and teamwork.
為員工提供必需的工具、培訓(xùn)和環(huán)境來傳遞“Yes! I Can!”和團(tuán)隊(duì)合作精神。
Adheres to and ensures all line employees adhere to the hotel policies and procedures.
確保所有崗位的員工都堅(jiān)持遵循酒店的政策和程序
§?Attends work on time as scheduled.
按照班表準(zhǔn)時(shí)到崗
§?Follows hotel grooming and dress standards.
遵守酒店儀容儀表和著裝標(biāo)準(zhǔn)
§?Minimises safety hazards by following all safety rules and procedures.
遵守和執(zhí)行安全規(guī)章制度和程序，將安全危害減小到最低
§?Refrain from personal conversations with other staff at the main entrance.
禁止在公共區(qū)域和主要通道與其他同事私自聊天
§?Keeps Manager fully informed of all problems or unusual matters of significance.
確保餐廳經(jīng)理全面了解餐廳的所有問題和意外狀況
§?Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
采用與酒店政策和程序協(xié)調(diào)一致的方法，及時(shí)有效的履行本崗位職責(zé)和義務(wù)，以達(dá)到本職位所要求的目標(biāo)
§?Maintains a favourable working relationship with all other company employees to foster and promote a co-operative and harmonious working environment.
與其他部門同事建立良好的工作關(guān)系，創(chuàng)建和維護(hù)一個(gè)和諧的工作環(huán)境
§?At all times projects a favourable image of the Hotel to the public.
對外建立和維護(hù)酒店的良好形象