- 職位性質：全職
- 工作地區：杭州市蕭山區
- 招聘人數：若干
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：7.8千-1.08萬
- 職位有效期：2026-05-25至2026-08-23
職位：中餐廳經理
崗位職責/職位描述
MAJOR RESPONSIBILITIES?主要職責?:
To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction.
無論做什么，都是為了向客人提供優良的服務，使顧客滿意。
To adhere to the three steps of service to all our guests:
為顧客服務的三個步驟：
l?A warm and sincere greeting. Use the guest name, if and when possible.
真誠熱情的問候，盡可能使用顧客的名字。
l?Anticipation and compliance with guest needs.
預計并滿足顧客的需要。
l?Fond farewell. Give them a warm good-bye and use their name, if and when possible
禮貌的道別，盡可能使用顧客的名字和他們說再見。
To administer the day to day operations of the restaurant outlet in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, associate welfare, and profit margins.
負責餐廳每天的運營，努力降低成本、提高收入、特別是要使顧客滿意、員工滿意和使利潤最大化。
SPECIFIC DUTIES?工作任務：
1. MANAGING DAY-TO –DAY OPERATIONS?日常運營管理
l?Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
監督和管理員工，管理所有日常操作。充分了解不同員工的崗位職責，當員工缺席時及時做出相應的安排。
l?Maintains service and sanitation standards in restaurant, bar and pantry?areas.
維護中餐廳、吧臺和傳菜間等區域的服務和衛生標準。
l?Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
人員編制進行復查，以確保客人服務，滿足業務需求和財務目標。
l?Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
參與部門會議，就部門目標傳達清晰一致的信息，以產生預期的結果。
2. LEADING FOOD AND BEVERAGE TEAM?領導團隊
l?Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
利用人際關系和溝通技巧來領導、影響和鼓勵其他人；提倡健全的財務/業務決策；體現誠實/完整性；領導以身作則。
l?Encourages and builds mutual trust, respect, and cooperation among team members.
鼓勵和建立相互信任，尊重，注重團隊成員之間的合作。
l?Serves as a role model to demonstrate appropriate behaviors.
在團隊工作開展中起到帶頭示范的作用。
l?Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
識別他人的個人發展的需求并且給予教導，指導，或者幫助他人提高相關的知識或技能。
l?Develops specific goals and plans to prioritize, organize, and accomplish your work.
制定具體的目標和計劃，按照先后順序組織并且安排完成相關的工作任務。
l?Ensures and maintains the productivity level of employees.
確保和維護員工的生產力水平。
l?Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
提供領導力，愿景和方向匯集和優先部門目標的方式將會是有效的。
l?Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
確保培訓、監督、跟蹤和管理遵守所有食品和飲料政策、標準和程序。
l?Ensures compliance with all applicable laws and regulations.
確保遵守所有相關的法律和法規。
l?Ensures compliance with food handling and sanitation standards.
確保遵守食品處理和衛生標準。
l?Ensures staff understands local liquor laws.
確保員工了解當地關于酒的法律。
l?Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
與員工建立并保持開放的合作關系，并確保員工在團隊內部保持一致性。
l?Establishes guidelines so employees understand expectations and parameters.
制定員工理解期望和參數的指南。
l?Monitors alcohol beverage service in compliance with local laws.
監控酒精飲料服務是否符合當地法律。
3. ENSURING EXCEPTIONAL CUSTOMER SERVICE?卓越的對客服務
l?Provides services that are above and beyond for customer satisfaction and retention.
提供超越客人期望和印象深刻的服務。
l?Improves service by communicating and assisting individuals to understand?guest needs, providing guidance, feedback, and individual coaching when needed.
通過溝通和幫助個人了解客人需求，提供指導，反饋和個別指導，在需要時改善服務。
l?Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
管理日常運營，確保每天的質量，標準和滿足客戶的期望。
l?Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
展現客戶服務的領導，保證優秀的對客服務，并為建立良好的客戶關系創造積極的氣氛。
l?Empowers employees to provide excellent customer service.
授權員工提供卓越的對客服務。
l?Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
作為餐廳的對客服務角色模型，樹立了良好的客戶服務的典范，為建立良好客戶關系營造積極的氛圍。
l?Handles guest problems and complaints.
處理客人問題和投訴。
l?Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
在開餐期間或客人結束用餐離開時與客人非正式會面，以獲得關于食品和飲料質量、服務水平和整體滿意度的意見反饋。
l?Ensures corrective action is taken to continuously improve service results.
確保采取糾正措施，不斷改進服務結果。
l?Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
將客戶滿意度作為部門會議的重要議題，著重于持續改進。
l?Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
確保提供從客人的到來直至離開餐廳始終如一、卓越的服務（例如，從領位員的問候開始，點單的速度和飲品出品，滿足客人提出的特殊用餐需求，處理付款以及送別客人邀請再次光臨）。
4. MANAGING AND CONDUCTING HUMAN RESOURCE ACTIVITIES?管理和開展人力資源活動
l?Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
為下屬提供方向和指導，包括設置績效標準和績效的監控。
l?Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
確定他人的教育需求，開發正規的教育或培訓項目或課程，教授或指導他人。
l?Ensures employees are treated fairly and equitably. Strives to improve employee retention.
確保員工得到公平和公正的對待，努力提高員工忠誠度。
l?Ensures employees receive on-going training to understand guest expectations.
確保員工接受在職培訓以便更好的了解客戶的期望。
l?Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
征求員工的反饋，利用“集思廣益”政策，并審查員工滿意度結果，以識別和解決員工的問題或疑問。
l?Strives to improve service performance.
努力提高服務業績。
l?Ensures recognition is taking place across areas of responsibility.
確保承擔責任的領域。
5. ADDITIONAL RESPONSIBLITIES?其它職責
l?Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
通過電話，書面形式，電子郵件或面對面向主管，同事和下屬提供相關信息。
l?Analyzes information and evaluating results to choose the best solution and?solve problems.
分析資料和評估結果，選擇最佳解決方案和解決問題。
l?Assists servers and hosts on the floor during meal periods and high demand times.
在餐飲期間和高需求時間幫助服務和咨客。
l?Recognizes good quality products and presentations.
表彰優質的產品和展示。
l?Oversees the financial aspects of the department including purchasing and payment of invoices.
監督跟進部門的財務方面相關事宜，包括采購和付款的發票。
MANAGEMENT COMPETENCIES 管理能力
1. LEADERSHIP?領導力
l?Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. ?
適應性?-?確定變化如何影響自我和他人；顯示調整優先次序的靈活性；并傳達變革的原因及其對工作場所的影響。
l?Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
溝通?-?制定以令人信服和引人入勝的方式向其他人傳達復雜信息和想法的方法；適當地通過口頭和非口頭解釋，或者積極傾聽等確保理解。
l?Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
問題解決和決策?-?在做出決策之前，示范和教導他人將復雜問題分解為可管理的部分，識別和評估備選方案及其影響，以及在做出關鍵決策時獲得相關責任人的同意。
l?Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
職業素養?-?展現傳達信心和指揮他人尊重的行為風格；帶來良好的第一印象，代表著公司與其價值觀相一致。
2. MANAGING EXCUTION?管理執行
l?Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
構建和貢獻團隊?-?作為團隊的成員引導和參與，以推動團隊共同目標的完成，同時促進團隊成員之間的凝聚力和協作。
l?Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
追求卓越?-?為自身和/或其他人設置高標準的績效；設定工作目標的責任；發起，關注和監測自我和/或其他人對完成成就目標的努力；主動采取行動，超越所需。
l?Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
規劃和組織?-?收集為自我和/或其他人制定行動計劃所需的信息和資源；確定優先級并安排自我和/或他人的工作要求，以完成目標并確保工作完成。
3. BUILDING RELATION SHIPS?建立關系
l?Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. ?
同事關系 - 與其他人交往，在追求組織目標和持久關系方面建立率真、信任和信心。
l?Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
客戶關系 - 基于對客戶需求和行為的理解，開發和維持關系，符合公司的服務標準。
l?Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
思維全球化?- 支持具有不同風格，能力，趨勢和文化視角的員工和商業伙伴；利用差異推動創新，參與和改善業務成果；并確保員工有機會激發他們的全部潛能做出貢獻。
4. GENERATING TALENT AND ORGANIZATION CAPABILITY?人才和組織能力
l?Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
組織能力 - 評估和調整團隊任務和工作流程的結構，以最適合需求和支持組織單位的目標。
l?Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
人才管理 - 提供指導和反饋，幫助個人發展和加強完成工作目標所需的相關技能和能力。
5. LEARNING AND APPLYING PROGESSIONAL EXPERTIES 學習和應用專業經驗
l?Basic Competencies?- Fundamental competencies required for accomplishing basic work activities.
基本能力?- 完成基本工作活動所需的基本能力
l?Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
基本的計算機技能 -?使用基本的計算機硬件和軟件（例如個人計算機，文字處理軟件，互聯網瀏覽器等）。
l?Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
數學推理 -?演示能夠快速，正確地添加，減去，乘法或除法，并且能夠解決工作相關問題。
l?Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
口語理解 -?演示通過口語和句子來傾聽和理解信息和想法的能力。
l?Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
閱讀理解 -?演示對工作相關文件中的句子和段落的理解。
l?Writing - Communicates effectively in writing as appropriate for the needs of the audience.
寫作能力 -?根據\需要，以書面形式有效地溝通。
OPERATIONS
1.?Preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities.
通過回顧和預測的方法，準備部門的年度預算。
2.?Accurately forecast business demands to ensure efficient staffing & food production.
精確預計生意情況并有效安排員工和食品。
3.?To ensure have the efficient scheduling of management & associates.
確保有效的安排所有人員的排班表。
4.?To ensure have the awareness & enforcement of all Renaissance?S.O.P.’s & Property L.S.O.P.’s.
確保了解和執行萬麗酒店的標準和程序。
5.?Enforce operational Standards that are periodically reviewed & updated.
確保運營標準周期性的回顧和更新。
6.?Be responsible for maintaining outlet safety and sanitation standards at all times.
始終保持部門的安全和衛生隨時達到標準。
7.?Enforce Renaissance’s 70-point sanitation checklist by having all outlets inspected on a monthly basis.
執行萬麗的70項衛生清潔標準，每月以該標準對部門進行檢查。
8.?Be responsible for asset management of all outlet property & facilities.
負責部門固定資產的管理。
9.?Conduct a preventative maintenance inspection on a monthly basis.
做好每月預防性的檢查工作。
10.?Enforce Renaissance’s Principles of Hospitality at all times.
始終貫徹萬麗熱情好客的原則。
11.?To be an example to lead staffs getting success indeed.
要成為員工的榜樣，深入到員工之中去引導員工取得成功。
12.?Assist Chef to compile the regular and promotional menus in a costly manner.
???????????協助廚師長進行日常菜單和增進菜單的編寫。
13.?Set up a system to monitor the inventory of China, Silver & Glass daily and?lock them properly.
建立每日核查瓷器，銀器，玻璃器皿的系統，并妥善保管。
14.?Any reasonable and work related tasks that your superior assign to you.任何上級布置的合理的與工作相關的任務。