- 職位性質：全職
- 工作地區：杭州市蕭山區
- 招聘人數：若干
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：7.8千-1.08萬
- 職位有效期：2026-05-25至2026-08-23
職位：樓層經理
崗位職責/職位描述
GENERAL MISSION 職責概述
Primary operation of the Housekeeping Department on a day to day basis.
負責客房部樓層的每日運作。
Working with the EH?to be proficient in the administrative operation of applicable departments of responsibility and for other special projects as may be requested.
協助行政管家管轄所屬區域，執行其它要求的特殊工作。
Having a working knowledge of all housekeeping cleaning equipment and preventive maintenance program for such machines, responsible?for training all associates on proper usage and handling of cleaning equipment and chemicals.
熟悉客房部的清潔工具并制定機器保養計劃，負責培訓員工正確的使用機器和清潔劑。
General cleaning programs for guest rooms and respected public areas.
對酒店客房及樓層公共區域制定大清潔計劃。
Working with ENG conduct Preventive maintenance program to guest rooms also public area.
同工程部合作對客房及公共區域開展預防性維護。
RESPONSIBILITIES AND MEANS 責任和方法
To report for duty punctually wearing the correct uniform and name badge at all times.
保證正確著裝和佩戴名牌上崗。
To provide a courteous and professional service at all times.
隨時提供禮貌和專業的服務。
To maintain good working relationships with your own colleagues, and all other departments.
與本部門及其它部門的同事保持良好的工作關系。
To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
對飯店的規章制度、防火、衛生、健康及安全政策徹底的了解。
To carry out any other reasonable duties and responsibilities as assigned.
執行其它所賦予的合理的職責。
Weekly RAP sessions with the EH.
與行政管家的每周面談。
Regularly scheduled supervisor meetings.
定期主管會議。
Productive and interesting monthly department meeting.
員工月度會議。
TECHNICAL RESPONSIBILITIES 技術職責
1.?Weekly walk around, documented inspections of guest rooms, public areas and support facilities with EH.
???同行政管家對客房，公共區域及所轄其它區域進行每周的檢查并記錄存檔。
2.?Thorough Supervisor/Housekeeper?training and review process.
???對樓層主管及員工開展培訓。
3.?Comprehensive Work Order Program to ensure that work order are written, catalogued and follow up.
???開展工程維修計劃確保工單填寫準確，登記分類并跟進。
4.?Establish and maintain a daily “morning briefing” to greet and?update the staff and to inspect uniform cleanliness and compliance.
???主持早會點名并問候員工，檢查儀容儀表。
5.?Employ a personnel administration system which is responsitive, timely and fair.
???確保人事管理系統公正并得到及時更新。
6.?Active involvement in the budgetary systems of the department and hotel by: consistant preparation?of weekly budget progress reports,?participation in periodic inventories,?control/accounting of weekly overtime.
???積極參與部門及酒店預算制定：準備每周預算報告，開展定期盤點，每周加班統計控制。
7.?Ensure the assigned areas are properly cleaned daily.
???確保所管轄區域得到合適的清潔。
8.?Work closely with and gain a working knowledge of front office, accounting and necessaty aspects of food and beverage and engineering departments.
???同前廳部，財務部，餐飲部及工程部等部門密切合作。
9.?Consistantly inspect assigned areas and turn in inspection reports.
???保持對所管轄區域的每日檢查并做好檢查報告。
10.?Ensure all reports are prepared completely and promptly.
???確保所有報告按時準確完成。
11.?Ensure that proper key controls are in effect.
???確保鑰匙得到有效控制。
12.?Control overtime through proper scheduling and immediate response to problems.
???通過合理安排和對問題的及時反應控制加班。
13.?Critique unusual overages and shortages, all efforts must be made to meet budgeted goals.
???糾正不正常的過量或不足確保達到目標預算。
14.?,Review out of order rooms daily.
???每日跟進壞房。
15.?Provide up to date job description for all associates.
???為樓層員工更新工作職責。
16.?Immediate response to all guest problems and correspondence.
???對客人提出的問題或要求作出及時的反饋。
17.?Ensure that lost and found items are stored properly and that the correct log are maintained.
???確保遺留物品得到妥善保存和記錄。
18.?Maintain division goals in relation to accident prevention , safety and fire prevention and associate awareness.
???關注意外事故預防，安全防火預防及員工認知的培訓，確保達到部門目標。
HUMAN RESOURCE RESPONSIBILITIES人事職責
Have a good relationship with all colleagues.
與同事保持良好的工作關系。
Be understanding, supportive, encouraging and helpful to all.
同事之間要相互理解，支持、鼓勵和幫助。
RELATIONS 工作關系
Reports directly to?EH.
直接向行政管家報告。
REPLACEMENT AND TEMPORARY MISSION 替代和臨時責任
To be ready and responsible when assigned, to perform any other duties as required from time to time by the Management of the hotel.
無論店內或店外，執行管理層要求的其它相關責任和特殊計劃。