- 職位性質：全職
- 工作地區：杭州市蕭山區
- 招聘人數：若干
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：7.8千-1.08萬
- 職位有效期：2026-05-25至2026-08-23
職位：禮賓司
崗位職責/職位描述
MAJOR RESPONSIBILITIES 責任概要
Supervise the other concierge associates, bell staff and doorman. Ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. Ensure that the above-mentioned areas are working in a professional manner at all times. Be responsible for hiring, training and development of all concierge-related associates, so they are hospitable, outgoing and guest-oriented. Be?responsible for handling all guest requests and to solve any guest complaints. Be responsible for daily training of associates and their development of their communication, hospitality, customer care and technical skills. Be responsible for appearance and behavior?of staff. ?Ensure compliance with grooming standards. ?Live all grooming standards by example. 管理所有禮賓部員工。確保其能夠在所有的酒店政策、程序和標準的基礎上，為實現客人的總體滿意度而努力工作。確保禮賓部總是能夠專業地運作。負責禮賓部員工的招聘、培訓和發展，以使他們熱情開朗并關注客人。負責處理所有客人的要求和解決任何客人的投訴。負責禮賓部員工的日常培訓和員工的溝通、殷勤待客、專業技能方面的發展。負責員工的儀容儀表和行為舉止，確保他們符合酒店儀容儀表標準，并身體力行。
SPECIFIC DUTIES 工作任務
1.?Ensure all Standard Operating Procedure and Local Standard Operating Procedures are adhered to and carried out.
確保禮賓部員工遵守和執行所有的標準操作程序和本地標準操作程序。
2.?Assist in monitoring the supplies and maintenance of all Front Office equipment.
協助監督所有前廳部設備的供給和保養。
3.?Greet and escort VIP guests to their rooms and any other guests as and when required.
問候貴賓，并引領貴賓及任何其他有需要的客人前往他們的房間。
4.?Assist in training and coaching of all Front Office Associates.
協助培訓和輔導所有前廳部員工。
5.?Ensure daily operations flows smoothly and consistent visibility in the hotel’s lobby to provide easy access to all guests and associates.
確保部門日常運作流暢，確保持續出現在酒店大堂以便被所有客人和員工容易找到。
6.?Handling of all guests’ complaints and to correspond with guests when necessary.
處理所有的客人投訴，有必要時和客人保持聯系。
7.?Ensure standard of cleanliness for the hotel is maintained at all times, or report defects accordingly to relevant department.
確保時刻維持酒店的清潔標準，將不符合標準之處報告給相關部門。
8.?Planning of manpower and duty rosters.
計劃禮賓部的人力和排班表。
9.?Handling of overbooked situations and to liaise with Sales Department on the Walk List whenever necessary.?
處理超預定的狀況，需要時和銷售部聯系關于遷往其他酒店入住的客人的名單。
10.?Attending departmental meetings or any other meetings as assigned by the management.
????參加部門會議及任何被管理層指派參加的其他會議。
11.?Conduct training classes not only for Front Office but Hotel wide to better equipped and groom associates when out front with guests.
???不僅為前廳部，還要為全酒店開展培訓課程以幫助員工們在接觸客人時能更好的做好準備和儀容儀表。
12.?To counsel/coach all associates to ensure the consistency of their performance.
給予員工忠告和輔導以確保他們工作表現的穩定。
13.?To liaise with other departments on new policies/packages.
聯系其他部門關于新政策或新的包價。
14.?Knowing all emergency procedure at all times.
????總是知道所有的應急處理程序。
15.?Be wary of general liability issues and if unclear to check with Department Head.
謹慎處理責任事件，如果不清楚則與部門經理/總監確認。
16.?Maintain effective service in line with the Hotel’s Corporate Image
保持與酒店形象一致的高效服務
l?Company’s Grooming Standard 公司儀容儀表標準
l?Standard Operation Procedures 標準操作程序
l?Departmental Policies 部門政策
l?Corporate Policies公司政策