- 職位性質：全職
- 工作地區：杭州市蕭山區
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：7.8千-1.08萬
- 職位有效期：2026-05-25至2026-08-23
職位：行政酒廊經理
崗位職責/職位描述
MAJOR RESPONSIBILITIES 責任概要
Assist Front?Office?Managers to ensure that daily operations are run smoothly. ?Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. ?Always greet guests with a smile. ?Motivating associates to ensure the consistency in service standards provided to guests is a good practice of Marriott’s philosophy. ?.
協助前廳部經理工作以確保部門每日運作流暢。參照我們的運作程序，確保所有的客人享受到快速的登記入住和結帳離店手續。總是以微笑問候客人。激勵員工，告訴他們確保服務標準的一致性是萬豪經營哲學的最佳范例。
SPECIFIC DUTIES 工作任務
1.?Check Elite Members and VIP ensure room/s is blocked according to special requests.
檢查至尊會員和尊貴客人信息，以確保根據他們的特殊要求已為他們提前安排了房間。
2.?Ensure amenity forms are raised for VIPs, Elite Members; repeat and long stay guests and confirm that Housekeeping and Room Service are informed.
確保賓客喜好表已經為尊貴客人、精英會員、回頭客和長住客提交，并且確認管家部和客房送餐部已經被告知。
3.?Enroll?guests in Marriott Bonvoy program.
將客人引入萬豪旅享家。
4.?Handle and solve guests’ complaints or assisting them with enquiries.
處理和解決客人的投訴或協助他們的要求。
5.?Provide information about the hotel and the surrounding community.
向客人提供關于酒店和周邊社區的信息。
6.?Keeping Club Lounge in tip top condition and maintain cleanliness round the clock.
保持行政酒廊始終處于最佳狀態，維護它整日清潔。
7.?Prepare for breakfast and cocktails every day and ensure food quality and service is maintained at the best for total guest satisfaction.
每天準備早餐和雞尾酒會，確保食物的質量和服務質量維持在最高的水準。
8.?Monitor the supplies and maintenance of all Club Lounge’s equipment, Food & Beverage dishware and tableware, and process monthly inventory punctually.
監督所有的行政酒廊設備的保養和供給，餐具和餐桌的維護和每月準時盤點。
9.?Update guest profile in system, especially when guests’ personal preferences mentioned over conversation.
必要的時候由于是客人的個人偏好在談話中被提及時，在系統內更新客人的檔案。
10.?Ensure area is covered at all times and should never be left unattended at any point of time.
確保工作區域每時每刻都有員工值守，任何時候不可以使工作區域無人看管。
11.?Ensure all follow-ups are prompt and accurate:
確保及時和準確的跟進：
l?Providing Business Centre Services提供商務中心服務
l?Concierge Services禮賓服務
l?Rooms request/amenities arrangements客房要求/設施安排
l?Future reservations or other related matters?未來的預定或其他相關事宜
12.?Ensure that all guests receive their faxes, messages and parcels upon arrival if it is handed over by Concierge agent.
如果客人的傳真、信息和包裹是交由禮賓部負責的，則要確保客人在到店時能夠收到。
13.?Monitor and confirm time of departure with all due out guests and prepare for guest checking out at the Club Lounge.
監督和確認客人的離店時間，并準備為客人在行政酒廊辦理離店手續。
14.?Perform cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers.
執行收銀職責，比如說費用帳目登記、外幣兌換、以現金或信用卡辦理離店手續以及銷售禮品券。
15.?Maintain effective service in line with the Hotel’s Corporate Image
保持高效的服務與酒店的公司形象一致
l?Company’s Grooming Standard?公司的儀容儀表要求
l?Standard Operation Procedures?標準操作程序
l?Departmental Policies?部門政策
l?Corporate Policies?公司政策
16.?Any other duties as may be assigned from time to time.
任何時時可能被布置的其他任務。