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崗位職責/職位描述

The Reservation/Service Center Manager will be responsible for the daily operations and administration of the Reservation/Service Center department, including providing support, coaching, training and directing the Reservation/Service Center Team. Furthermore, the Reservation/Service Center Manager will ensure update and maintenance of the hotel’s telephone system as well as reviewing and maximization of the current and future revenue opportunities at the hotel through communication with in-house guests & inquirers. On occasion, will be required to assist the Reservation Team and the Front Office Management Team during daily operation.

預訂及服務中心經理負責包括支持、輔導、培訓和指導在內的一系列總機日常運營和行政職責。此外預訂總機經理將確保酒店電話系統維護和保養，同時通過與住店及非住店客人的溝通確保酒店各項收益的合理化。此外，需協助預訂部和前廳部管理團隊的日常運營。