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崗位職責(zé)/職位描述

招聘崗位：禮賓主管-賓客體驗(yàn)

【工作職責(zé)】

遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)，確認(rèn)客人在入住和離店過程中得到盡善盡美的服務(wù)，保持與顧客和同事之間良好的合作關(guān)系。以協(xié)助和靈活的態(tài)度與其他管理層員工密切合作，關(guān)注酒店的整體成功和客人的滿意度。

【任職要求】

1. 優(yōu)秀的溝通技巧，說話清晰、簡(jiǎn)潔、自信

2. 流利順暢的英語口語和書面表達(dá)能力

3. 保持高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表

4. 能適應(yīng)靈活的班次

5. 具有良好的賓客服務(wù)意識(shí)和團(tuán)隊(duì)協(xié)作精神

6. 至少兩年以上國(guó)際酒店工作經(jīng)驗(yàn)

【福利待遇】

月休8天/提供食宿/年假10天起/每日歷年凱悅集團(tuán)姐妹酒店12間夜免費(fèi)房/月度員工認(rèn)可獎(jiǎng)勵(lì)/績(jī)效獎(jiǎng)勵(lì)

We are looking for?Lead Host-Guest Experience

【Job Responsibilities】

Keeping in line with the brand promise and always providingexcellent customer service, confirming that guests receive perfect serviceduring their stay and departure, maintaining a good working relationship withcustomers and colleagues. Working closely with other management staff in asupportive and flexible manner, focusing on the overall success of the hoteland guest satisfaction.

【Job Requirements】

1. Excellent communication skills, speak clearly, concisely andconfidently

2. Fluent in spoken and written English

3. Maintain high standards of personal image and grooming

4. Able to adapt to flexible shifts

5. Have a good sense of guest service and teamwork spirit

6. Minimum two years working experience in international hotels

【Benefits】

8 days off per month / Provide associate dormitory / 10 days up Annual leaves / 12 free nights at Hyatt hotels per calendar year / Monthly associate recognition awards / Monthly Incentive