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崗位職責/職位描述

招聘崗位：副理-嘉賓軒

【工作職責】

通過提供從客人抵達到離店期間盡善盡美的貴賓服務，將關鍵客戶發展成為深圳君悅酒店的常客和忠實客戶。確保所有員工始終傳遞品牌承諾，并提供卓越的賓客服務。當前廳部經理及副經理均不在崗，或受指派時，擔任嘉賓軒或前廳部運營負責人，并在需要時參與前廳部副理輪崗。

【任職要求】

1. 精通電腦操作和前臺系統，具備較強的英文聽說讀寫能力和對客服務技巧

2. 擁有良好的溝通交流和人際協調能力

3. 保持高標準的個人形象和儀容儀表

4. 能適應靈活的班次

5. 具有良好的賓客服務意識和團隊協作精神

6. 至少一年以上同崗工作經歷

【福利待遇】

月休8天/提供食宿/年假10天起/每日歷年凱悅集團姐妹酒店12間夜免費房/月度員工認可獎勵/績效獎勵

We are looking for?Assistant Manager-Grand Club

【Job Responsibilities】

Develop key clients into regular, loyal andfrequent patrons of Grand Hyatt Shenzhen by providing the best possible GuestExperience from guest arrival to departure.Ensures that all employeesdeliver the brand promise and provide exceptional guest service at all times.Assumes the role of the Front Office operational lead in the absence ofboth the Front Office Manager and Assistant Front Office Manager, or asassigned. Participates in the Grand Club or Front Office Assistant Manager dutyroster when necessary.

【Job Requirements】

1. Proficient in computer operation and front desk system, withstrong English listening, speaking, reading and writing skills, and customerservice skills

2. Have good communication and interpersonal coordination skills

3. Maintain high standards of personal image and grooming

4. Able to adapt to flexible shifts

5. Have a good sense of guest service and teamwork spirit

6. At least one year of work experience in the same position

【Benefits】

8 days off per month / Provide associate dormitory / 10 days up Annual leaves / 12 free nights at Hyatt hotels per calendar year / Monthly associate recognition awards / Monthly Incentive