- 職位性質：全職
- 工作地區：海南省三亞市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：8千-1萬
- 職位有效期：2026-04-08至2026-07-07
職位：前廳部副經理Assistant Front Office Manager(急)
崗位職責/職位描述
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
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您認為自己是優秀的前廳部副經理嗎？
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您的激情是什么？無論您的愛好是網球、購物或是卡拉OK，在洲際酒店集團，我們都對您非常歡迎。洲際酒店集團希望招募到那些把同樣的關注和激情如同付諸于他們的愛好那樣投入到工作中的人－那些用心對待客人每件事情的員工。目前我們在招募更多這樣的員工加入我們充滿動力與活力的團隊。
崗位職責
Assists the Front Office Manager in all aspects of their duties
協助前廳部經理的各方面工作
Drive the business .
積極推動酒店生意
Assist Front Office Manager in execution of the management of staff
協助前廳部經理管理員工
Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
監督前廳部員工，以確保來賓被及時的禮貌接待并得到充分的注意和重視
Monitor Front Office and particularly Guest Relations personnel, to ensure IHG Rewards Club, known repeat guests and other VIPs receive special attention and recognition
監督前廳部，特別是客戶關系人員，以確保IHG優悅會會員、常客和其它貴賓得到特別關照和尊重
Control the availability of rooms, rooms types, accuracy of room count and rate categories
管理房間空余情況、房間類型、房間出租率和價格類型的準確性等
Maximize occupancy, revenue and average rate while maintaining high service standards
在保持服務的高標準的同時將入住率、收益和平均價格最大化
Know system recovery procedures
掌握系統復原程序
Interpret computer reports
分析電腦報告
Compile statistics for front office and provide reports relating to that area
為前廳部整編統計數字并提供與之相關的報告
Approve upgrades and special amenities in absence of manager
批準房間的免費升級及特殊設備的使用
Maintain inter-departmental relationships to ensure seamless customer service
保持各部門之間的關系以確保對客服務暢通
Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
經常到大廳、接待處和收銀臺檢查其整潔情況，并在貴賓到來前對貴賓房進行抽查
Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
在考慮項目入住情況和預測以及大規模的團組活動，特別是關于提前或延遲到達及離店的情況的前提下，為前廳部員工準備高效的工作計劃，安排節日和假日
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
保持部門員工的行為、裝束、衛生、制服穿著、外表和儀態標準
Promote Inter-hotel sales and in house facilities
促進店際銷售及完善內部設施
Works with Superior and Human Resources on manpower planning and management needs
與上級領導和人力資源部一起進行人力規劃和管理需求。
Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
與上級領導和財務總監一起編制和管理部門預算。
崗位要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
Good writing skills
具有良好寫作技能
Proficient in the use of Microsoft Office and Front Office System
熟練使用微軟辦公軟件和前臺系統
Problem solving, reasoning, motivating, organizational and training abilities
具有解決問題，推理，號召，組織和培訓能力
Strong Leadership skills in managing teams
在管理隊伍中有具很強的領導技能
Ability to manage complex relationships
管理復雜關系的能力
Bachelor’s degree in Hotel Administration, Business Administration or equivalent
具有酒店行政管理，商業管理或相關的學士學位。
2 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.
擁有2年酒店賓客服務工作經驗，包括1年管理經驗，或與此相當的教育和相關工作經驗結合的背景
Type and level of experience required may vary slightly based on size and complexity of operation
經驗類型和程度的要求可能因運營規模和復雜性而略有不同。
