施展才華
- 職位性質(zhì)：全職
- 工作地區(qū)：海南省三亞市
- 招聘人數(shù)：1人
- 學(xué) 歷：中技
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：不限
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語(yǔ)言要求：中國(guó)普通話(一般)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：3千-4千
- 職位有效期：2026-04-08至2026-05-08
職位：賓客服務(wù)中心接線員 Guest Service Centre Agent(J13708)
崗位職責(zé)/職位描述
工作職責(zé)：What‘s your passion? Whether you‘re into tennis, shopping or karaoke, at IHG we‘re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies － people who put our guests at the heart of everything they do. And we‘re looking for more people like this to join our friendly and professional team.
您認(rèn)為自己是優(yōu)秀的賓客服務(wù)中心接線員嗎？
您的激情是什么？無(wú)論您的愛(ài)好是網(wǎng)球、購(gòu)物或是卡拉OK，在洲際酒店集團(tuán)，我們都對(duì)您非常歡迎。洲際酒店集團(tuán)希望招募到那些把同樣的關(guān)注和激情如同付諸于他們的愛(ài)好那樣投入到工作中的人－那些用心對(duì)待客人每件事情的員工。目前我們?cè)谡心几噙@樣的員工加入我們充滿(mǎn)動(dòng)力與活力的團(tuán)隊(duì)。
1.Process all incoming and outgoing calls accurately and courteously
正確并禮貌地處理所有打進(jìn)和打出酒店的電話。
2.Drive the business .
積極推動(dòng)酒店生意
3.Records and controls accurately wake up calls
準(zhǔn)確記錄并管理叫早服務(wù)。
4.Pages guests in co－operation with concerned departments
與相關(guān)部門(mén)合作，對(duì)客人進(jìn)行呼叫。
5.Records all entries on traffic sheets
將所有條目記錄到電話單上。
6.Assists guests with international calls and directory queries
協(xié)助客人處理國(guó)際長(zhǎng)途和號(hào)碼查詢(xún)。
7.Calls guests by name whenever possible
盡量稱(chēng)呼客人的姓名 。
8.Pages staff member when requested.
如有需要，對(duì)工作人員進(jìn)行呼叫。
9.Abides by principles of guest privacy
遵守保護(hù)客人隱私的原則
10.Handles guests needs or requests and reports complaints to the Telephone Supervisor
滿(mǎn)足客人的需要或請(qǐng)求，并向總機(jī)主管匯報(bào)投訴情況。
11.Aware of local telephone listings and frequently dialed numbers
熟悉當(dāng)?shù)仉娫挶硪约俺芴?hào)碼。
12.Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
嚴(yán)格遵守處理緊急事件，如火災(zāi)、炸彈威脅和其它危機(jī)的標(biāo)準(zhǔn)政策和工作程序。
13.Advises defects on switchboard equipment to Supervisor
向主管匯報(bào)總機(jī)設(shè)備出現(xiàn)的問(wèn)題。
14.Maintains a clean work environment
保持工作環(huán)境的清潔。
15.Attends to all guest queries and requests promptly
及時(shí)處理客人的所有問(wèn)詢(xún)和要求。
16.Maintains detailed knowledge of the Hotel’s fire, life and safety system
熟知酒店的消防、救生和安全系統(tǒng)。
17.Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
熟知緊急事件處理小組的相關(guān)情況以及電話室在此方面的工作方式。
18.Maintain Hotel Information
保管酒店相關(guān)信息。
任職資格：
1、形象良好，聲音甜美
2、能吃苦耐勞，有相關(guān)經(jīng)驗(yàn)者優(yōu)先
