- 職位性質：全職
- 工作地區：海南省三亞市
- 招聘人數：5人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：3千-3.8千
- 職位有效期：2026-04-08至2026-06-07
職位：前臺接待員 Guest Service Agent
崗位職責/職位描述
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
?
您認為自己是優秀的前臺接待員嗎？
?
您的激情是什么？無論您的愛好是網球、購物或是卡拉OK，在洲際酒店集團，我們都對您非常歡迎。洲際酒店集團希望招募到那些把同樣的關注和激情如同付諸于他們的愛好那樣投入到工作中的人－那些用心對待客人每件事情的員工。目前我們在招募更多這樣的員工加入我們充滿動力與活力的團隊。
1.Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
隨時以友好和樂于協助的態度迎接客人，并盡量了解和稱呼客人的名字。
2.Drive the business .
積極推動酒店生意
3.Registers and rooms all arrivals according to established procedures
按照既定工作程序為所有來客登記并安排房間。
4.Maintains intimate knowledge of departmental standards and procedures
熟知部門標準工作程序。
5.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
履行入住、退房和換房手續，并確保所有資料都按照預訂情況完整的輸入酒店電腦系統。
6.Maintains cashier float and ensures accurate daily report of all money received
保持庫存現金限額并保證每日對所收現金進行準確報告。
7.Cashes hotel guest’s personal and travelers checks and assists with currency exchange
為酒店客人的個人支票及旅行支票兌換現金，并協助進行外匯兌換。
8.Keeps abreast of all modifications to accounting policies and procedures
隨時留意會計政策和工作程序的變化 。
9.Responsible and attends to guest’s request of using the service of safety box at all times
隨時負責回應客人關于使用保險箱服務的要求。
10.Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
熟知所有特別促銷活動，如：季節性套餐計劃、常客優惠計劃以及洲際酒店集團忠實方案。
11.Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
處理客人的投訴、問詢和請求，如果自己無法提供協助，則將問題轉給主管和經理助理 。
12.Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
熟悉洲際酒店和度假村集團的其它成員酒店，以便當客人在登記卡上寫出以后要去的目的地時可以游說其在另一家洲際酒店集團成員酒店進行提前預訂 。
13.Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
盡一切努力確保客人在離店時會對酒店的服務有很好的印象。
14.Performs the audit balances and prepares all works for audit in an orderly fashion
執行審計結余，并為審計工作進行各項有序的準備。
15.When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
在值班時檢查夜班報告，準備早班報告，并為客人的到來準備各種必要的表格。
16.Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
全面了解標準的預訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預訂系統內對房源情況進行解讀。
17.Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
按照洲際酒店集團品牌的預期保持自己行為、外表和態度的高標準。
18.Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
力爭保持酒店的高標準，特別注意洲際酒店集團忠實計劃會員及其它貴賓的重要性，并重視酒店的健康和安全隱患等問題。
