- 職位性質(zhì)：全職
- 工作地區(qū)：海南省三亞市
- 招聘人數(shù)：2人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：熟練
- 語(yǔ)言要求：中國(guó)普通話(熟練)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：3千-4千
- 職位有效期：2026-05-29至2026-08-27
職位：賓客關(guān)系主任 Guest Relation Officer
崗位職責(zé)/職位描述
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
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您認(rèn)為自己是優(yōu)秀的賓客關(guān)系主任嗎？
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您的激情是什么？無(wú)論您的愛(ài)好是網(wǎng)球、購(gòu)物或是卡拉OK，在洲際酒店集團(tuán)，我們都對(duì)您非常歡迎。洲際酒店集團(tuán)希望招募到那些把同樣的關(guān)注和激情如同付諸于他們的愛(ài)好那樣投入到工作中的人－那些用心對(duì)待客人每件事情的員工。目前我們?cè)谡心几噙@樣的員工加入我們充滿動(dòng)力與活力的團(tuán)隊(duì)。
1.Plan and co-ordinate the provision of friendly, efficient services to guests，Drive the business .
進(jìn)行相關(guān)計(jì)劃和協(xié)調(diào)工作，以確保向客人提供友好和高效的服務(wù)，積極推動(dòng)酒店生意
2.Inspects all VIP rooms prior to arrival and Greet VIP guests personally
在貴賓到達(dá)前對(duì)貴賓房進(jìn)行檢查并且親自迎接貴賓
3.Promote Inter-Hotel sales and in-house facilities
促進(jìn)店際銷售及完善內(nèi)部設(shè)施
4.Assist with check-ins/check-outs for Front Desk
協(xié)助前臺(tái)幫助客人辦理入住和退房手續(xù)
5.Cover guest relations desk
負(fù)責(zé)客戶關(guān)系臺(tái)的工作
6.Assist all departments in being receptive to the needs of guests
協(xié)助所有部門滿足客人的各種需求
7.Assist in any other duties when required by the Loyalty Manager
按照忠誠(chéng)賓客經(jīng)理的要求對(duì)其它任務(wù)進(jìn)行協(xié)助
8.Perform such functions as to include but not be limited to:
行使下列功能，包括但不僅限于：
9.IHG Rewards Club and regular guest welcome letters
向優(yōu)悅會(huì)會(huì)員和常客致歡迎信
10.Solicitation of IHG Rewards Club applications
發(fā)展優(yōu)悅會(huì)會(huì)員
11.Attending to special requests by guests
回應(yīng)客人提出的特別要求
12.Develop and implement guest telephone contact systems
開發(fā)和應(yīng)用客人電話聯(lián)系系統(tǒng)
13.Handle guest complaints and refer them as necessary, follows up on corrective action
處理客人投訴，如有必要?jiǎng)t將其提交給有關(guān)部門，并對(duì)糾正措施進(jìn)行跟進(jìn)
14.Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
查閱來(lái)客單，檢查對(duì)客人和貴賓的房間分配情況、各類設(shè)施情況以及特別申請(qǐng)
15.Prepare requisitions for amenities on a timely basis
及時(shí)準(zhǔn)備設(shè)備使用申請(qǐng)
