- 職位性質：全職
- 工作地區：海南省三亞市
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：3.8千-4.5千
- 職位有效期：2026-05-29至2026-08-27
職位：前臺主管 Front Desk Supervisor
崗位職責/職位描述
崗位職責
Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
負責管理所有前廳單位的運營效率和服務工作。根據設定的說明和標準提供及時和專業的入住和退房服務。
Conducts shift briefings to ensure hotel activities and operational requirements are known
進行有效的交接班簡報工作，以明確酒店活動和運營要求
Drive the business .
積極推動酒店生意
Supervise front office operations during assigned shift including:
在當班期間監督前廳部運營情況，包括：
Maintenance of guest information
維護客戶信息
Maintenance of information about local events
維護當地活動的信息
Compile occupancy statistics
統計入住情況
Supervise group bookings
監督團組預訂情況
Assisting with serious complaints
協助解決嚴重投訴問題
Supervise cashiering activities during shift including:
在當班期間監督收銀活動，包括：
Cash handling and banking procedure
現金處理和銀行業務程序
Dealing with irregular payments
處理非法支付情況
Instructing staff in credit policies and facilities
就信用政策和設備對員工進行指導
Instructing staff in cash security procedures
就現金安全程序對員工進行指導
Carry out debtor control
實施應收帳款控制
Prepare reports
準備財務報告
Supervise the cashiering system
對收銀系統實施監管
崗位要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
Proficient in the use of Microsoft Office and Front Office System
熟練使用微軟辦公軟件和前臺系統
Problem solving and organizational abilities
具有解決問題和組織能力
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相關的大專學歷或專業證書。
1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
擁有1年前廳或賓客服務工作經驗，包括管理經驗，或與此相當的教育和相關工作經驗結合的背景。
