- 職位性質：全職
- 工作地區：海南省三亞市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：6千-8千
- 職位有效期：2026-05-27至2026-08-25
職位：前臺經理 Front Desk Manager(已停止招聘)
崗位職責/職位描述
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
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您認為自己是優秀的前臺經理嗎？
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您的激情是什么？無論您的愛好是網球、購物或是卡拉OK，在洲際酒店集團，我們都對您非常歡迎。洲際酒店集團希望招募到那些把同樣的關注和激情如同付諸于他們的愛好那樣投入到工作中的人－那些用心對待客人每件事情的員工。目前我們在招募更多這樣的員工加入我們充滿動力與活力的團隊。
DUTIES AND RESPONSIBILITIES 工作職責
???? To coordinate and supervise Reception associates work with consistent quality standard, ensuring them provide warm, courteous and efficient service to all guests, while striving to towards total guest satisfaction. Reception is operated in a professional manner at all times.
協調管理前臺員工的工作，以確保為客人提供熱情禮貌有效的專業性的服務
????? Drive the business .
積極推動酒店生意
???? Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
保持與財務部的緊密聯系，以確保信貸政策程序得以實施
???? Have a complete knowledge of standard operation procedure of Reception. 完善前臺日常運作的標準操作程序
???? Responsible for ensuring that the policies and procedures set up are adhered to. 保證制定的政策方針被執行
???? Have a complete knowledge of the hotel facilities and services, including room type, room rates, relative features and facilities.
全面了解酒店的設施設備及服務
???? Conduct daily shift briefing and other regular Reception Training monthly. 制定日常會議及定期的培訓計劃
???? Be highly visible at working area while on duty to provide assistance and guide Guest Service Associate to handle guests promptly and efficiently.
為員工提供幫助，以便快速及有效的處理客人的需求
???? Check and update daily events and hotel activities and brief Guest Service Associate. 與員工分享日常宴會信息及酒店的相關活
???? Ensure the registered guest data keyed in PSB computer correctly and transmitted by the requirement of PSB.
根據公安局的要求，確保輸入正確的入住客人的資料，并傳輸
????? Ensure the cash drawer is veracity.
確保現金柜臺的準確性
????? Ensure that either you or shift leader verifies the shift closing of Guest Service Associate and drop the remittance in the safe.
確保核查每個員工的賬目，并把相應的錢投入保險箱
????? Ensure effective communications between the Reception, Reservation, InterContinental Club and Housekeeping to provide accurate, consistency and highest standard service to all guests.
確保前臺、預訂部、洲際俱樂部和客房部之間的有效的溝通以為客人提供準確的、一致性的、高標準的服務
????? Provide feedback and make recommendation on improvement to the operation. 提出該改進日常運作的建議
????? Evaluate the performance of subordinates in accordance to the prevailing personnel policy. 根據人事政策評估員工的表現
????? Ensure all new employees are properly inducted and that ample time is spent. 確保吸納適合的新員工，并且有足夠時間帶領新員工
????? Monitor requisition for all areas. Physical check on these areas to avoid overstock situation.
監督所有區域的物品申請，并親自檢查這些區域以避免庫存過剩
????? Disseminate important operations information to immediate subordinates and relevant departments as well as follow-up through discussions on assignments given to them
及時向員工和相關部門傳達重要的運作信息，通過討論分配任務并跟進
????? Attend cross functional meetings to eliminate or reduce challenges faced by all departments as well as to reduce the ‘wide gaps”.
參加交叉會議，以減少或消除各個部門面臨的挑戰，同時增進部門之間的合作關系
????? Ensure that work area is always clean, neat and organized.
確保工作區域的干凈整潔有條理
????? Ensure meet the priority club reward enrolment, system delivery target were accomplished. 確保完成優悅會會員加入的目標
????? Be fully conversant with all emergency procedures and train all of the Guest Service Associate. 全面熟悉應急程序并培訓員工
????? Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance. 通過員工溝通，為其表現提供建設性的意見
????? Regularly communicates with staff and maintains good relations.
定期與員工溝通并保持良好的關系
????? As a coordinator of guest services, to act as the ‘eyes and ears' of the Management. Duties will include soliciting for feedback on the behalf of the Management, addressing service and product deficiencies and look into the general well-being of our valued guests.
作為客服協調員， 擔當酒店管理層的“耳目”。職責包括代表管理層獲取顧客反饋意見，改正服務和產品的不足， 并使客人享受到應有的服務
????? Attend to all feedback/comments from guest and transmit them to the department concerned and see that corrective actions are taken immediately
關注客人反饋/意見，傳達給相關部門，促使馬上采取正確的行動
????? Constant checks on the appearance, grooming and uniform of the staff and make recommendations to rectify and correct such appearance on all staff. Candidate also makes appropriate suggestions to improve staff training.
不斷檢查員工外表、化妝和制服穿著，提出改進意見，并且提出提高員工培訓的建議
????? Develop and maintain good employee relations through intelligent interpretation and conscientious application of resident personnel policies.
通過靈活的解釋和遵循人事政策，與員工發展并保持良好的關系
????? Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
證明了解職業健康及安全責任政策及程序，確保安全操作所有的程序
????? Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures 了解職責相關內容，維護職業法，健康安全法
????? Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
熟悉財產安全，急救，火災、緊急事件發生時的補救措施，設備的安全操作
??????Initiate action to correct a hazardous situation and notify supervisors of potential dangers?
實施行動對危險情況進行糾正，通報潛在的危險
