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崗位職責/職位描述

• Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.?
• 負責所有與前臺相關的活動，如接待、辦理入住和退房手續、給客人安排客房、外匯業務以及協助處理客人的問詢等。

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity?
• 隨時以友好和樂于協助的態度迎接客人，并盡量了解和稱呼客人的名字。
• Registers and rooms all arrivals according to established procedures
• 按照既定工作程序為所有來客登記并安排房間。
• Maintains intimate knowledge of departmental standards and procedures
• 熟知部門標準工作程序。

• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• 履行入住、退房和換房手續，并確保所有資料都按照預訂情況完整的輸入酒店電腦系統。
• Maintains cashier float and ensures accurate daily report of all money received
• 保持庫存現金限額并保證每日對所收現金進行準確報告。

• 1 year experience in guest / customer service, or an equivalent combination of education and experience.?
• 擁有1年賓客服務部工作經驗，或與此相當的教育和相關工作經驗結合的背景。