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崗位職責/職位描述

工作職責：
? Patrol and be responsible for public area and inspect ensure hotel area cleanliness up to the standard set up by the hotel.And ensuring maximum guest satisfaction and adhering to standard required by our hotel. 負責巡查所有公共區域的衛生，確保清潔狀況良好，以高水平的衛生保證客人最大程度的滿足
? To work on a rotation basis within Housekeeping. To shampoo and upkeep carpets, upholstery and hard flooring in accordance to Hotel standards. 做好客房部基礎工作運轉，按照飯店的標準清洗地毯、較贓地板和家俱.
? To report for duty punctually in full regulation uniform.正確著裝上崗.
? To provide a courteous and professional service all times.時刻提供禮貌和專業的服務.
? To maintain good working relationships with your colleagues, and all other departments.與本部門及其他部門同事保持良好的工作關系.
? Greets and is courteous to all guests, uses eye contact and always offers assistance.對待所有客人和同事要彬彬有禮、熱情，用眼睛交流并時刻提幫助.
? To follow up duties from the previous shift.將前一班所未能完成的工作分配到各員工，繼續跟進。.
? To handle equipment and cleaning supplies with care. 小心使用機器，及時清潔機器.
? To respond to paging and follow up where cleaning is needed.及時清潔責任區域并時刻保持其整潔.
? Patrols and maintains functions rooms, restrooms, offices and public areas assigned to him/her according to.hotel standard by performing巡查多功能廳，休息室，辦公室：
? To ensure cleaning equipment is in order and stored appropriately.確保所有清潔器材正確擺放，并適當保存.
? Arrange to general cleaning of restaurants, offices and public area assigned to him/her periodically by shampooing carpet, dusting and cleaning chandeliers, ceiling, A.C grills and other hard to reach fixtures and places asides form performing his daily cleaning duties.在日常工作中安排清洗餐廳、辦公室、公共區域地毯的工作，同時打掃天花板，空調架或其他死角的衛生.
? To maintain a high standard of personal appearance and hygiene at all times. 時刻保持高水平的個人儀容儀表.
? To have a complete understanding of and adhere to Hotel’s policy relating to Fire & Emergency, hygiene, health and safety. 對于酒店內的火警/應急措施、衛生、健康和安全措施有完全了解.
? To requisition and obtains supplies and cleaning material from linen room daily.向布草間申請和領用消耗品和清潔材料.
? Write down the unusual incidents and suspicious looking characters. 登記任何可疑跡象和特殊事項
? To report on repair and maintenance requirements to executive housekeeper.如有機器的維修和保養，應通知行政管家
? To write down items found in public areas to Housekeeping Lost/Found directly as well as log.如在公共區域拾到客人遺留物品，應及時上交客房失物招領處，同時記在交班上。

任職資格：
? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
? 擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
? Able to speak, read and write English
? 具有說，讀和寫英語的能力。
? Proficient in the use of Microsoft Office
? 熟練使用微軟辦公軟件
? Organizational and training abilities
? 具有組織和培訓能力