施展才華
- 職位性質：全職
- 工作地區：上海市
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：8千-1萬
- 職位有效期：2026-05-29至2026-08-27
職位：前臺經理
崗位職責/職位描述
· Assists the DOR in all aspects of their duties協助房務總監的各方面工作
· Maintain inter-departmental relationships to ensure seamless customer service
保持各部門之間的關系以確保對客服務暢通
· Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
在考慮項目入住情況和預測以及大規模的團組活動，特別是關于提前或延遲到達及離店的情況的前提下，為前廳部員工準備高效的工作計劃，安排節日和假日
· Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
監督前廳部員工，以確保來賓被及時的禮貌接待并得到充分的注意和重視
· Monitor Front Office and particularly Guest Relations personnel, to ensure ICHG members, known repeat guests and other VIPs receive special attention and recognition
監督前廳部，特別是客戶關系人員，以確保優悅會會員、常客和其它貴賓得到特別關照和尊重
· Control the availability of rooms, rooms types, accuracy of room count and rate categories
管理房間空余情況、房間類型、房間出租率和價格類型的準確性等
· Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
掌握信用政策和程序，并與財務部密切聯系，以確保信用程序的完全執行
Required Skills –
技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
· Good writing skills具有良好寫作技能
· Proficient in the use of Microsoft Office and Front Office System熟練使用微軟辦公軟件和前臺系統
· Problem solving, reasoning, motivating, organizational and training abilities具有解決問題，推理，號召，組織和培訓能力
· Strong Leadership skills in managing teams在管理隊伍中有具很強的領導技能
· Ability to manage complex relationships管理復雜關系的能力
