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崗位職責/職位描述

Financial Returns

財務回報

·????????Coordinatesguest lists and invitations for VIP receptions, luncheons, dinners, etc.

就貴賓接待、午餐、晚餐等的名單和請柬等進行協調。

·????????Works withsuperior in the preparation and management of the Department’s budget

和上級領導一起進行編制和管理部門預算。

Our People

員工團隊

·????????Develops apublic relations programme for the hotel based on its marketing goals. Liaiseswith Marketing in targeting specific markets and developing the publicrelations strategies to reach these markets

依照酒店的市場目標開展公關活動，與市場部門聯系，確定具體目標市場并通過公關策略打入這些市場。

·????????Developsand organizes promotional activities, coordinates with departments concerned;invites VIPs and media to promotional activities; prepares and issues pressreleases

開發和組織促銷活動，與相關部門協調，邀請嘉賓和媒體參與促銷活動，準備并進行新聞發布。

·????????Establishessales leads from the study of magazines, newspapers and form personal contacts;coordinates sales leads with Banqueting and Sales Departments

通過雜志、報紙和個人關系發現銷售機會，與宴會及銷售部就銷售機會進行協調

·????????Establishesa programme for sending promotional news to trade publications on a regularbasis releases covering special events, promotions, etc.

建立向行業出版物定期發送促銷新聞的機制，新聞內容包括特別活動和促銷活動等。

·????????Coordinatesall activities with the Sales Manager

與銷售經理就所有活動進行協調。

·????????Maintainsclipping files pertaining to the hotel(s) based on daily perusal of the mediaand provides same to General Manager, other departments, other hotels,corporate public relations, as appropriate

每日瀏覽媒體并保留與酒店相關的新聞剪輯，并視情將其呈送至總經理、其它部門、其它酒店和公關部門。

·????????Liaiseswith Human Resource Manager on matters affecting corporate image

與人力資源經理就影響公司形象的相關事宜進行聯系。

·????????Co-ordinateshotel photography when required

如有需要，協調酒店的攝影活動。

·????????Works withsuperior on manpower planning and management needs

和上級領導一起進行人力規劃和管理需求

Guest Experience

賓客體驗

·????????Developsmedia contacts, plans press conferences and other press activities. Acts ashotel’s liaison with media to promote good publicity and counteract badpublicity.

與媒體人士聯系，策劃新聞發布會以及其它新聞活動。代表酒店與媒體聯系，以促進良好的公關形象，抵銷一切不良影響。

·????????Preparespromotional press releases on personalities among guests and employees of thehotel and on newsworthy events in the hotel

在酒店的客人和員工中及酒店內開展的活動中公布促銷信息。

·????????Providesinformation to other departments on activities within and outside the hotelwhich may be useful when dealing with guests

向其它部門就酒店內外的活動提供信息，這些信息可能會在與客戶交往中發揮作用。

·????????Acceptsclients and media complaints, requests, and inquiries and coordinates handlingwith departments concerned

接受客戶和媒體的投訴、申請和詢問，并協調相關部門進行處理。

·????????Maintainsgood public relations by extending personalized service to VIPs. e.g. followingup on reservations for VIPs, assisting in greeting VIPs and groups upon theirarrival, sending welcome letter to VIP guests

通過向貴賓提供人性化的服務保持良好的公共關系。例如，為貴賓的預訂提供后續服務，在貴賓及其隨行人員到酒店時協助歡迎活動，向貴賓贈送歡迎信。

ResponsibleBusiness

企業責任

·????????Disseminatescorporate press releases to appropriate local trade and consumer media

向合適的當地商業和消費者媒體發布公司的新聞。

·????????Maintainsmailing list/contact file

保管郵寄名單和聯絡檔案。

·????????Maintainshotel photo file

保管酒店照片檔案。

·????????Develophotel gifts and giveaways

準備酒店禮品和贈品。

·????????Buildsprofile within local market place through attendance at various events andlocal market place

通過參與當地市場的各種活動在當地市場上樹立良好形象。

·????????Monitorsawareness of competitor activities and use information when developingstrategies

觀察競爭對手的活動并利用此類信息發展戰略。

·????????Plans andcoordinates sponsorship activities