崗位職責/職位描述

工作職責：
1.Guests have appropriate cutlery before each course is presented.
在服務每道菜之前，為客人準備相應的餐具。
2.Ask guests if satisfied after each course and if anything additional is needed.
服務后詢問其是否滿意，并詢問客人是否有其他需要。
3.Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Supervisor/Manager.
滿足客人的各項要求，如不能馬上答復客人，請與經理聯系。
4.When passing by guest tables, check if they require service.
經過餐桌時需要確認客人是否有任何需要。
5.Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section.
在客人進入或離開餐廳是都報以微笑與問候，無論其是否在自己的服務區內。
6.Ensure service standards per TBS checklist are being achieved.
確保達到TBS檢查表中涉及的各項標準。
7.You feel confident with TBS checklist on complaint handling.
以TBS標準為基本準則處理客人投訴。
8.Make sure all areas are cleaned and maintained in accordance with operating procedures.
嚴格執行服務程序，確保所有服務設施的清潔與完備。
9.Positively end the guests experience by checking satisfaction.
在客人用餐接近尾聲的時候，詢問客人對用餐是否滿意。
10.All guests check must be presented promptly on request with a feedback form & brochure.
在客人結帳時，賬單要與客人滿意程度調查及其他宣傳單一起放在賬單夾中。
11.Assist with guest coats and bags.
幫客人取回外套及背包。
12.Thank all guests and wish them a pleasant day.
感謝客人的光臨并祝愉快。
13.Understanding relevant OH&S legislation & the implications on the operation of the department.
理解相關OH&S法規，并在餐廳的日常運營中執行。
14.Ensuring that safe and healthy working practices are observed throughout service.
在服務過程中確保嚴格遵守衛生及安全守則。

任職資格：
1. To maintain a high customer service focus by approaching your job with the customersalways in mind.
在服務工作的整個過程中，時刻保持高度的客戶服務意識。
2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持積極的工作態度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。
3. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有積極合作的精神。以熱心的態度對待所有的工作， 并樂于借助一切機會學習技能以便于改進自己的工作表現。
4. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有極強的應變能力。反應迅速并以積極的態面對需求的改變， 包括任何工作要求的改變。
5. To maintain high team focus by showing co－operation and support to colleagues in the pursuit of team goals.
具有極強的團隊精神，通過合作及對同事工作的支持達到團隊的共同目標。
6. To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel.
能夠提出對酒店的運作及環境有益的意見或建議。