崗位職責(zé)/職位描述

工作職責(zé)：
1.Guests have appropriate cutlery before each course is presented.
在服務(wù)每道菜之前，為客人準(zhǔn)備相應(yīng)的餐具。
2.Ask guests if satisfied after each course and if anything additional is needed.
服務(wù)后詢問其是否滿意，并詢問客人是否有其他需要。
3.Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Supervisor/Manager.
滿足客人的各項(xiàng)要求，如不能馬上答復(fù)客人，請與經(jīng)理聯(lián)系。
4.When passing by guest tables, check if they require service.
經(jīng)過餐桌時(shí)需要確認(rèn)客人是否有任何需要。
5.Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section.
在客人進(jìn)入或離開餐廳是都報(bào)以微笑與問候，無論其是否在自己的服務(wù)區(qū)內(nèi)。
6.Ensure service standards per TBS checklist are being achieved.
確保達(dá)到TBS檢查表中涉及的各項(xiàng)標(biāo)準(zhǔn)。
7.You feel confident with TBS checklist on complaint handling.
以TBS標(biāo)準(zhǔn)為基本準(zhǔn)則處理客人投訴。
8.Make sure all areas are cleaned and maintained in accordance with operating procedures.
嚴(yán)格執(zhí)行服務(wù)程序，確保所有服務(wù)設(shè)施的清潔與完備。
9.Positively end the guests experience by checking satisfaction.
在客人用餐接近尾聲的時(shí)候，詢問客人對用餐是否滿意。
10.All guests check must be presented promptly on request with a feedback form & brochure.
在客人結(jié)帳時(shí)，賬單要與客人滿意程度調(diào)查及其他宣傳單一起放在賬單夾中。
11.Assist with guest coats and bags.
幫客人取回外套及背包。
12.Thank all guests and wish them a pleasant day.
感謝客人的光臨并祝愉快。
13.Understanding relevant OH&S legislation & the implications on the operation of the department.
理解相關(guān)OH&S法規(guī)，并在餐廳的日常運(yùn)營中執(zhí)行。
14.Ensuring that safe and healthy working practices are observed throughout service.
在服務(wù)過程中確保嚴(yán)格遵守衛(wèi)生及安全守則。

任職資格：
1. To maintain a high customer service focus by approaching your job with the customersalways in mind.
在服務(wù)工作的整個(gè)過程中，時(shí)刻保持高度的客戶服務(wù)意識。
2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持積極的工作態(tài)度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進(jìn)行交流。
3. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有積極合作的精神。以熱心的態(tài)度對待所有的工作， 并樂于借助一切機(jī)會學(xué)習(xí)技能以便于改進(jìn)自己的工作表現(xiàn)。
4. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有極強(qiáng)的應(yīng)變能力。反應(yīng)迅速并以積極的態(tài)面對需求的改變， 包括任何工作要求的改變。
5. To maintain high team focus by showing co－operation and support to colleagues in the pursuit of team goals.
具有極強(qiáng)的團(tuán)隊(duì)精神，通過合作及對同事工作的支持達(dá)到團(tuán)隊(duì)的共同目標(biāo)。
6. To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel.
能夠提出對酒店的運(yùn)作及環(huán)境有益的意見或建議。