崗位職責/職位描述

Position Summary 職位概述

1.?Confidently knowing the food andbeverage menu contents and be able to explain them indetailto guests.

熟悉掌握菜單及飲料單上的內容，并可以詳細的給客人做出解釋。

2. Understand dietary requirements andoffer appropriate suggestions.

了解健康食品的要求，并可以給出適當的建議。

3.?Be able to make suggestions on the menu that might suit guests of different nationalities.

可以根據客人不同的國籍推薦菜單上的食品。

4.??Make sure all areas are cleaned and maintained in accordance with operating procedures.

確保所有區域與開始用餐時一樣整潔。

5. By knowing menu itemsofall other outlets to recommend guests to other outlets.

了解其他餐廳的菜肴，以便向客人推薦。

6.?Confidently knowingopening hours of all restaurants & Hotel outlets.

熟悉所有餐廳及飯店其他部門的營業時間。

7.??Being able to recommendother restaurants & city attractions to Hotel guests.

可以向客人推薦其他具有吸引力的餐廳或場所。

8.??Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for lunch and dinner.? This also includes checking the cashier desk set-up & communicating with the Chefs about any details for the shift including how many reservations for the day.

遵守服務程序，保證餐廳的各個區域都符合午餐及晚餐的服務標準。其中包括收銀臺的準備工作，及和廚師交流餐廳預定的詳細情況。

9.?Check reservations for the day, ensuring that the restaurant & staff have tables ready and large bookings have been confirmed by phone.

檢查餐廳當天預定，保證員工能夠按照預定準備及正確擺臺，做好相應的準備，并能致電確認預定。

10.? By assisting bar attendants & kitchen staff where required and carry out any reasonable duties requested by the Manager.

在必要的時候協助酒吧及廚房的同事，并完成經理交與的任務。

11.?By ensuring all staff are briefed for the details of the shift ahead.

確保所有員工提前了解換班詳細安排。

12.?To be actively involved in the duties of a food and beverage attendant and cashier while on duty, as well as supervising the service of all guests in the restaurant.

積極完成餐廳侍者及收銀的工作，并主管所有客人的服務工作。??

13.?Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.

微笑服務，協助顧客就座、掛外套、背包等，并作自我介紹。

14.?Ensure all guests are offered a drink within the first two minutes of being seated and quickly followed up with a food menu.

保證客人就座后的兩分鐘內提供飲料，隨后提供食品菜單??

15.??Ensure all service procedures are carried out to the standards required.

確保所有服務都符合標準。?

16.?Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.

滿足客人的各項要求，如不能立即回答客人的問題請與經理聯系。??

17.??Be able to explain the Standards to the team.

可以為團隊成員解釋介紹服務標準。

18.??Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Manager.

以積極的態度為客人服務，協助各種合理要求，并對餐廳其他員工進行客人需求的培訓。??

19.??Be Pro-Active towards guests, assisting them with any reasonable requests, and training all staff to see these things before the guests ask.

以積極主動的態度為客人服務，協助各種合理要求，并對餐廳其他員工進行客人需求的培訓。?

20.?Ensure all drinks arereplenished, never letting cup or glass to become empty.

保證詢問客人的飲料是否續杯，保證不發生空杯的情況。

21.?Positively end the guests experience by checking satisfaction.

在客人用餐接近尾聲的時候，詢問客人對用餐是否滿意。??

22.??Assist the restaurant managers with training all staff for ‘induction training’ and ‘on the job training’.

協助餐廳經理進行就職培訓，及在職培訓。?

23.?? A supervisor must havedetailed knowledge of Departmental Standards.

作為主管需熟悉掌握部門的各項標準。

24.? ?Ensuring the shift is reviewed and hand-over and briefings are carried out.

確保每個班次的回顧，交接班及例會的召開.

Preferred Qualifications 任職要求

1. More than 2 year of the same position experience.

具有2年以上同崗位工作經驗。

2. Able to endure hard work. Have good sense of responsibility and team work.

工作勤奮，具有團隊合作精神。

3.Communicate with guest efficiently. Customer oriented, Credibility.

與賓客的有效溝通能力強，具有服務意識，為人正直、誠實、敬業。

4. Good professional habits. Integrity.

具有良好的工作習慣、較高的職業素養與道德。