崗位職責/職位描述

工作職責：
1. Understanding relevant OH&S legislation & the implications on the operation of the department.
理解相關OH&S規定和部門的運作程序。
2. Understands and knows how to anticipate the needs of the guests. Puts his self in position to get feedbacks from guests.
積極滿足客人的需求，準確定位自身以對客人進行反饋。
3. Agreeing and implementing actions to make improvements to customer service.Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager.
同意并執行能夠促進客人服務的行動，以積極的態度處理客人的投訴及建議，并把必要的信息反饋給餐飲部經理。
4. Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during operation hours each day.
保證在服務期間，客人的一切需求與投訴都能夠及時高效地解決。
5. Be available to assist on duty in the Restaurant & Bars during any busy days or special events.
能夠在忙碌日與特殊情況在餐廳及吧臺當班。
6. To be able to uncover the major causes of satisfaction and dissatisfaction, and ensuring that the information is communicated to actors further up the hierarchy.
能夠發現引起客人滿意或不滿意的主要原因，并保證能夠及時與相關人溝通信息。
7. Having detailed knowledge of Departmental Standards. Being able to explain the Standards to the team.
了解部門標準的細節，并能夠向團隊解釋標準。
8. Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service. Implementing and following though improvements identified.
在影響到客人服務之前發展改進不足的工作計劃，并保證相一致的執行。
9. Preparing rosters and job schedules for staff to meet business needs （taking into consideration internal activities and occupancy and external events, promotions etc.）
準備考勤及員工工作日程以達到商務需求（考慮內部活動，客人入住率， 特殊活動及產品促銷等等）。
10 Communicating effectively with Front Office and Groups & Tours to maximise in house and group business for the Atrium, ensuring direct liaison with Group Leaders upon arrival.
協助與前廳部和團隊客人的溝通，最大限度地滿足團隊客人的房內餐飲，并保證在團隊客人到達時與團隊客人帶領者的聯絡。
11. To describe, assign and delegate duties and authority for the operation of the Restaurant at all times.
分配， 指派，組織授權餐廳日常的經營工作。
12. Understanding what’s going on in other departments and implications for your own department.
隨時更新與其他部門的交流。
13. Planning ahead and ensuring adequate resources are available. Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary.
預先準備并確保各種經營設施設備的充足，在需要時管理部門運營，做出行動，以保證在服務期間內服務的流暢進行。
14. To co－ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow－up procedures are maintained.
與客房部及工程部通力合作，保證部門設施的完好及清潔，以保證跟進服務的持續性。
15. Ensuring the shift is reviewed and handovers and briefings are carried out. Maintaining in－depth technical knowledge and skills required for the job.
確認每個班次之間做好總結，并與下個班次進行工作交接，保證對工作所需求的技能知識的深入了解。
16. Maintain event and function histories to assist with returning events. To establish good communication with the Kitchen team.
保持工作職能的更新，與廚房部建立良好溝通。
17. To participate in future menu changes with the F&B Manager and the Executive Chef taking into consideration new F&B trends, market demands and sales achievements.
協助餐飲經理及行政總廚根據餐飲發展趨勢，適當需求及銷售情況進行餐廳菜單修改。
18. Creating and implementing sales promotions and staff incentives as per discussion with F&B Service Manager.
經過與餐飲部經理商議之后，進行銷售促銷及員工獎勵活動。
19. Creating an environment where “everyone sells”. Set objectives for self and the team that are higher than in the past. Improve action taken in order to create more sales.
建立一個每個人都進行促銷的工作環境，尋找機會，增加酒店及部門的收入。
20. Using key monitors and financial targets to evaluate the department’s performance and make future plans.
在餐廳運營表現及財務目標的基礎上,對餐廳的工作表現進行評估，制定未來發展計劃。
21. To complete regular financial and operating reports, as required or requested by the Food & Beverage Service Manager.
完成餐飲部經理要求的財務報表及各種日常財務報表。
22. Forecasting potential revenues and costs. Following company control procedures.
能夠作出收入及成本預算，遵守酒店的各項財務制度。
23. Controlling costs without compromising standards. Communicating relevant financial information to the team.
堅決執行各種成本制度，與團隊成員分享近期財務狀況。
24. Analysing and explaining any financial variance against plan.
為團隊成員解釋分析財務計劃中的異常情況。
25. Communicating to the team the key information concerning the strategy of the company.
與團隊溝通酒店運營的關鍵信息。
26. Setting and agreeing to departmental objectives for self and team. Representing the needs of the team to others in the hotel.
建立并同意部門目標，代表團隊與酒店其他部門
27. Keeping the team up－to－date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.
隨時更新團隊成員與酒店其他部門的交流，了解酒店其他部門的活動，包括特殊活動，餐廳促銷等等。
28. Involving the team in developing action plans to contribute in achieving operational objectives in line with strategy.
有效管理部門運作，為保證服務及餐廳的正常運營采取必要的措施。
29. Carrying out selection interviews and making effective recruitment decisions. Ensuring the new recruits have all relevant information before commencing employment.
負責面試并進行高效的招聘工作，保證應聘人員在入職前得到一切相關信息。
30. Regularly reviewing individual & team performance against objectives & providing feedback.
根據部門目標及反饋，經常性的對員工及團隊的表現加以評估。
31. Developing and implementing department training plans to meet business needs.Reviewing and evaluating all training activities.
為了滿足商業需要，制定并實施部門培訓計劃，回顧并評估所有培訓活動。

任職資格：
1. At least 5 year professional experience beyond the degree
具有至少五年的餐飲相關工作經驗。
2.Working experience in similar five star international chain hotel is preferred.
具有同等國際連鎖星級酒店工作經驗者優先。
3.Is welcoming in all circumstances. Is interested in the guests. Enjoys sharing and making people feel welcome.
在任何環境中表現出熱情，對服務客人感興趣，樂于使他人感到受歡迎。
4.Approaches others, encourages encounters. Reacts positively to criticism.
接近并鼓勵他人，積極回應批評意見。
5.Is Diplomatic. Shows enthusiasm and conviction that encourages guests to try new experiences.
善于溝通，展示熱情使客人樂于嘗試新體驗。
6.Is open to others. Asks for advice of others. Is conscious of his role in creating a team image.
具有積極合作的精神，向他人尋求建議，能夠準確意識到自身在團隊中的角色。
7.Is a team player. Demonstrates flexibility in adapting to team constraints.
具團隊精神，顯示適應團隊約束的靈活性。
8.Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
優越的數據理解性，能對日常營運的數據給予合理恰當的解釋。