- 職位性質(zhì)：全職
- 工作地區(qū)：山東省煙臺(tái)市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語言要求：不限
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：6千-8千
- 職位有效期：2026-05-30至2026-08-28
To achieve departmental goals, in terms of Guest Satisfaction, financial targets, training and high employee morale.
實(shí)現(xiàn)本部門在客人滿意率、利潤(rùn)收入指標(biāo)、提高員工士氣等方面為達(dá)到目標(biāo)。
1. Food & Beverage Department餐飲部
1.1. Outlet operation 管理餐廳運(yùn)行
? Develop Standards & Procedures, in keeping with the hotel policies and procedures
? 按照飯店的標(biāo)準(zhǔn)程序制定服務(wù)標(biāo)準(zhǔn)及規(guī)則
? Ensure all the staff carry out the tasks according to the S&P
? 確保員工按照標(biāo)準(zhǔn)與程序完成任務(wù)
? Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations
? 遵守飯店的規(guī)章制度及喜來登令客人滿意計(jì)劃，推廣相關(guān)系統(tǒng)的程序知識(shí)，盡可能的超越客人期望
? Manage outlet service
? 管理餐廳服務(wù)
? Manage cash handling procedures
? 管理現(xiàn)金的兌付和每日的結(jié)帳工作
? Oversee the preparation of daily banking and cash flow reports
? 監(jiān)督每日財(cái)務(wù)報(bào)告
? Instruct staff in credit policies and facilities
? 指導(dǎo)員工了解信用政策和設(shè)備
? Establish cash security procedures
? 建立現(xiàn)金安全兌換程序
? Manage the maintenance of equipment
? 負(fù)責(zé)設(shè)備的維護(hù)
? Monitor standards of guest facilities and services
? 監(jiān)督客用設(shè)施和對(duì)客服務(wù)的標(biāo)準(zhǔn)
? Control stock and monitor stock security procedures
? 控制存貨并監(jiān)督存貨安全程序
? Take part in menu and wine list creation
? 參與菜單和酒單的編寫
2. Management/strategic planning 管理/戰(zhàn)備計(jì)劃
2.1. Take part in Strategic Planning and Development 參與戰(zhàn)略計(jì)劃的制定和開發(fā)
? Take part in the preparation and planning and department/unit/outlet goals and objectives
? 參與準(zhǔn)備和制定部門/單元/服務(wù)點(diǎn)的目標(biāo)
? Access sales and marketing data
? 參與準(zhǔn)備戰(zhàn)略計(jì)劃和經(jīng)營(yíng)計(jì)劃
? Participate in the preparation of strategic plans and operation plans.
? 掌握市場(chǎng)營(yíng)銷數(shù)據(jù)
? Determining a purchasing plan, according to the financial budget of the outlet.
? 根據(jù)經(jīng)營(yíng)情況，制定每年和每月預(yù)算
? Determining optimum staffing, product, stock and equipment levels, in relation to business needs, keeping in mind the various seasonal periods of business
? 根據(jù)生意需求及淡、旺季情況決定運(yùn)作設(shè)備
2.2. Assist with the Planning and implementation of sales & Marketing Strategies
協(xié)助市場(chǎng)營(yíng)銷戰(zhàn)略的計(jì)劃和實(shí)施
? Assist with the preparation of sales and marketing plans
? 協(xié)助準(zhǔn)備市場(chǎng)營(yíng)銷計(jì)劃
? Assist with the development of new products and services
? 協(xié)助發(fā)展新產(chǎn)品和服務(wù)
? Assist with the development of marketing strategies
? 協(xié)助發(fā)展?fàn)I銷戰(zhàn)略
? Assist with the evaluation of sales and marketing activities
? 協(xié)助評(píng)價(jià)市場(chǎng)營(yíng)銷活動(dòng)
2.3. Consider Economic/Political Social Issues Relevant to the Department
考慮與部門相關(guān)的經(jīng)濟(jì)/政治/社會(huì)因素的資料
? Take into account external economic issues when planning and making decisions
? 在制定計(jì)劃和決策時(shí)考慮外部經(jīng)濟(jì)因素
? Anticipate economic business level fluctuations
? 預(yù)測(cè)經(jīng)濟(jì)波動(dòng)水平
? Monitor information and trends in the industry
? 解釋經(jīng)濟(jì)數(shù)據(jù)
? Interpret economic data
? 在經(jīng)營(yíng)中考慮政治和社會(huì)影響
2.4. Consider Tourism Issues Relevant to the Department 考慮與部門相關(guān)的旅游事件
? Consider political and social influences on business
? 在做計(jì)劃和決策時(shí)考慮旅游事件
? Analyze tourism data
? 分析旅游數(shù)據(jù)
? Liaise with relevant parties
? 與相關(guān)團(tuán)體保持聯(lián)系
? Identify major environmental quality management systems
? 確認(rèn)質(zhì)量管理系統(tǒng)的大環(huán)境
3. Finance Management 財(cái)務(wù)管理
3.1. POS. systems (Captain orders, shift change control of cash)
收銀系統(tǒng)、現(xiàn)金、點(diǎn)菜單的管理
? Control and check daily operation of all POS. systems
? 每天檢查收銀機(jī)工作系統(tǒng)
? Ensure that all Cash floats and all systems are as per the P&P of the accounting department
? 保證所有現(xiàn)金收入和收銀系統(tǒng)按照標(biāo)準(zhǔn)和程序操作
? Ensure that all Checks are posted accurately to the appropriate codes and departments
? 確保所有帳單輸入、打印正確
? All canceled dockets are to be summarized on the void and canceled summary and signed
? 所有取消帳單、點(diǎn)菜單必須由餐廳經(jīng)理簽字和注明原因
3.2. Manage Financial Matters 日常財(cái)務(wù)管理
? Assist with the management of department finances
? 協(xié)助管理部門財(cái)務(wù)
? Prepare and monitor accounts of the unit/ outlet
? 準(zhǔn)備和監(jiān)督單元/小組的賬務(wù)
? Prepare and manage unit/ outlet budgets
? 準(zhǔn)備和管理單元/小組的預(yù)算
? Monitor, analyze and report variations from the budget
? 控制、分析和報(bào)告預(yù)算的變動(dòng)
? Prepare unit/ outlet performance reports
? 進(jìn)行和解釋比率分析
? Analyze trend data
? 分析趨勢(shì)性數(shù)據(jù)
? Make pricing decisions in cooperation with director of F&B
? 與餐飲總監(jiān)配合制定價(jià)格決策
? Analyze sales mix
? 分析銷售結(jié)構(gòu)
4. Purchasing/Stock 采購/存貨
4.1. Manage Purchasing & Stock Control 管理采購/存貨控制
? In conjunction with the Purchasing Manager/ Director develop and monitor the implementation of purchasing procedures
? 與采購經(jīng)理/餐飲總監(jiān)配合發(fā)展和監(jiān)督采購程序的完成
? Develop purchasing specifications
? 建立采購明細(xì)單
? Asses tenders for goods and services
? 評(píng)估貨物和服務(wù)的標(biāo)價(jià)
? Negotiate prices and terms of purchase
? 商議價(jià)格和采購條款
? Prepare budgets for purchases
? 準(zhǔn)備采購預(yù)算
? Establish economical order quantities
? 建立經(jīng)濟(jì)的訂購數(shù)量
? Develop stock control procedures
? 建立存貨控制程序
4.2. Supervise Purchasing & Stock control 監(jiān)督采購及存貨控制
? Monitor the implementation of purchasing procedures
? 建立存貨控制程序
? Monitor the implementation of stock control procedures
? 監(jiān)督存貨控制程序的完成
? Prepare and interpret stock reports
? 準(zhǔn)備和解釋存貨報(bào)告
? Purchase stock/ inventory according to purchasing procedures and specifications
? 采購程序和明細(xì)單進(jìn)行采購和庫存
? Handle and store stock according to stock control procedures
? 按照存貨控制程序處理和儲(chǔ)存存貨
5. Human Resources 人力資源
5.1. Certificates 管理證書
? Be certified in TSW and other management skills
? 獲得TSW培訓(xùn)技巧及管理技巧證書
5.2. Training培訓(xùn)
? Training, development and rostering of staff.
? 培訓(xùn)、發(fā)展和管理員工
? Determining and implementing on going training needs for associates at different levels.
? 根據(jù)員工實(shí)際情況實(shí)行因材施教的培訓(xùn)
5.3. Manage Work Operations 操作管理
? Coordinate work operations within the department/ unit/ outlet
? 在部門/單元/服務(wù)點(diǎn)內(nèi)進(jìn)行協(xié)調(diào)
? Develop performance standards for operations in the department/ unit/ outlet
? 建立部門/單元/服務(wù)點(diǎn)的實(shí)際工作水平
? Coordinate between other departments/ units
? 與其它部門/單元間運(yùn)轉(zhuǎn)協(xié)調(diào)
? Monitor productivity of the unit
? 監(jiān)督單元工作效率
5.4. Manage Industrial relations 管理職業(yè)關(guān)系
? Prevent and resolve grievances
? 避免和調(diào)解報(bào)怨
? Counsel staff and prevent work related problems
? 與員工溝通避免與工作相關(guān)的矛盾
? Resolve disputes
?? 解決爭(zhēng)端
? Discipline staff
? 約束員工遵守紀(jì)律
5.5. Staff Management 員工管理
? Determine and plan for future staffing needs
? 明確和制定本部門各崗位所需人員的編制計(jì)劃
? Facilitate multi-skill ensuring maximum flexibility of staff rotation to busy areas all exercised
? 鼓勵(lì)員工掌握多技能以保證員工在工作繁忙時(shí)最大的工作適應(yīng)性
? Assist with the planning and delivery of orientation programs
? 協(xié)助計(jì)劃和實(shí)施入店教育
? Implement staff performance appraisals
? 進(jìn)行員工表現(xiàn)評(píng)估
5.6. Supervise Staff 指導(dǎo)員工
? Provide ongoing advice and support to staff under your supervision
? 給予所管轄的員工以不斷的建議和支持
? Supervise staff performance
? 指導(dǎo)員工表現(xiàn)
? Implement appropriate management practices that provide staff motivation and communication
? 實(shí)施合適的管理方式給予員工動(dòng)力和溝通
5.7. Instruct Staff (One to One) （一對(duì)一）指導(dǎo)員工
? Provide one to one instruction to staff members when required
? 必要時(shí)對(duì)員工進(jìn)行個(gè)別面對(duì)面指導(dǎo)
6. Menu Knowledge 菜單、酒水知識(shí)
6.1. Menu 菜單
? Good command food product and menu knowledge
? 熟悉餐飲知識(shí)和餐廳菜單
? Consult with Executive chef, regarding menu planning and delivery of service.
? 與行政總廚共同磋商制定菜單
? Total knowledge & understanding of Food Preparation Standard & Procedure.
? 了解并熟知所有食品準(zhǔn)備的標(biāo)準(zhǔn)和程序
? Continually examine goods for quality and quantity
? 控制食品出產(chǎn)的標(biāo)準(zhǔn)
6.2. Drink list 酒水
? Good command of beverage knowledge
? 熟悉酒水知識(shí)
? Good Knowledge of Wines, Spirits and Cocktail Recipes
? 熟悉葡萄酒、烈酒知識(shí)和雞尾酒的配制
? Implement beverage service skill
? 酒水服務(wù)知識(shí)
7. Guest Service/Sales 對(duì)客服務(wù)/銷售
7.1. Manage Guest Service 管理對(duì)客服務(wù)
? Ensure that service is carried out in accordance with S &P’s and SGSS standards
? 確保員工根據(jù)SGSS標(biāo)準(zhǔn)給客人提供服務(wù)
? Responsible for guest and staff satisfaction in the outlet.
? 加強(qiáng)、提高服務(wù)水準(zhǔn)以超出規(guī)定的服務(wù)要求
? Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required.
? 提供令人滿意的服務(wù)標(biāo)準(zhǔn)，按時(shí)更新服務(wù)流程及標(biāo)準(zhǔn)
? Manage the delivery of high quality service to guests
? 負(fù)責(zé)向客人傳送高水平服務(wù)
? Manage the development and implementation of guest service strategies
? 負(fù)責(zé)對(duì)客服務(wù)戰(zhàn)略的發(fā)展和實(shí)施
7.2. Manage the Sales and Promotion of Products and Services 負(fù)責(zé)銷售和促銷產(chǎn)品與服務(wù)
? Understand Marriott BONVOY plans.
? 掌握萬豪 BONVOY推廣計(jì)劃
? Continually develop sales and promotional strategies for the Hotel’s products and services
? 不斷為酒店產(chǎn)品與服務(wù)發(fā)展銷售和促銷戰(zhàn)略
7.3. Guest Service/ Relations 對(duì)客服務(wù)/關(guān)系
? Make appropriate recommendations to guests.
? 為客人提出有創(chuàng)造性的建議
? Deliver high quality service to guests
? 傳送高水平對(duì)客服務(wù)
? Ensure guest needs and reasonable requests are met
? 確保客人的需求和合理的要求被滿足
? Seek opportunities to continually improve guest service
? 不斷尋找機(jī)會(huì)改進(jìn)對(duì)客服務(wù)
? Abide by the Sheraton Guest Satisfaction System
? 遵守喜來登顧客滿意標(biāo)準(zhǔn)
? Establish and maintain effective guest relations
? 建立和維持有效的對(duì)客關(guān)系
? Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image
? 以職業(yè)化的態(tài)度和形象展示有效的和合適的對(duì)客服務(wù)技巧
? Communicate with guests in a manner which promotes goodwill, trust and satisfaction
? 用可以增進(jìn)友好、信任和滿意的態(tài)度與客人交流
? Take appropriate action to resolve guest complaints
? 采取合適的行動(dòng)解決客人抱怨
? Make sure all questions are well taken care of and personally check guest satisfaction of all questions
? 確保所有的問題被依次解決并親自確認(rèn)客人對(duì)所有問題都滿意
7.4. Sell and Promote Products and Services 銷售和促銷產(chǎn)品與服務(wù)
? Sell the hotel and Sheraton’s products and services using-selling and suggestive selling techniques
? 使用鼎力銷售的方法和建議性銷售的技巧銷售喜來登的產(chǎn)品與服務(wù)
? Promote the hotel and Sheraton’s products
? 促銷酒店和喜來登的產(chǎn)品與服務(wù)
? Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
? 維持對(duì)產(chǎn)品和服務(wù)的高度了解以便于向客人解釋和銷售服務(wù)和設(shè)施
8. Computer 電腦
8.1. Maintain Computer Systems 維護(hù)電腦系統(tǒng)
? In conjunction with Information Systems Manager and Director of F&B:
? 與信息經(jīng)理和餐飲總監(jiān)配合
? Maintain security of data
? 維護(hù)安全數(shù)據(jù)
? Resolve systems and equipment problems
? 解決系統(tǒng)和設(shè)備問題
8.2 Food & Beverage Computer 餐飲電腦系統(tǒng)
? Access and use MICROS cashier system
? 掌握MICROS 電腦收銀系統(tǒng)
? Access and use Food & Beverage computer programs
? 掌握和使用餐飲電腦軟件
8.3. Word Processing 文字工作
? Access and use word processing computer packages
? 掌握和使用文字處理軟件包
9. Safety/Cleaning/Maintenance 安全/清潔/養(yǎng)護(hù)
9.1. Manage Safety/ Cleaning/ Maintenance 管理安全/清潔/養(yǎng)護(hù)
? In conjunction with the Safety/ Security Manager manage the development and implementation of safety/ security policies and procedures for the department/ unit/ outlet
? 與防損部經(jīng)理配合為部門/單元/服務(wù)點(diǎn)建立并實(shí)施安全保衛(wèi)政策和程序
? In conjunction with appropriate personnel manage the development and implementation of cleaning/ maintenance programs for the department/ unit/ outlet
? 與合適的人員一起為部門/單元/服務(wù)點(diǎn)建立和實(shí)施清潔/養(yǎng)護(hù)程序
9.2. Maintain a Safe and Secure Working Environment 維持一個(gè)安全可靠的工作環(huán)境
? Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures
? 強(qiáng)調(diào)保養(yǎng)職責(zé)，遵守工作區(qū)健康和安全法規(guī)、政策和程序
? Initiate action to correct a hazardous situation and notify supervisors/ managers of potential danger
? 采取行動(dòng)排除危險(xiǎn)，向上級(jí)或經(jīng)理報(bào)告危險(xiǎn)隱患
? Adhere to the hotel’s security and emergency policies and procedures
? 堅(jiān)持酒店安全制度、緊急情況處理規(guī)定和程序
? Be familiar with property safety, current first aid fire emergency procedures
? 熟悉對(duì)財(cái)產(chǎn)安全、緊急救護(hù)和火警等處理程序
? Log security incidents and accidents in accordance with hotel requirements
? 依照酒店要求記錄安全日志和事故記錄
9.3. Cleaning/ Maintenance Programs 清潔/養(yǎng)護(hù)工作
? Adhere to hotel cleaning and maintenance programs
? 堅(jiān)持酒店的清潔和養(yǎng)護(hù)
? Ensure a high level of cleaning is maintained in your work area
? 保持維護(hù)所在工作區(qū)域的高度整潔
10. Communication/General 溝通/日常工作
10.1.Meeting 會(huì)議
? Attend and conduct departmental, and Interdepartmental meetings
? 準(zhǔn)時(shí)出席各種會(huì)議
? Conduct daily pre meal meeting with Dinning Room associates to keep them informed of updates, new directions, policies and procedures and daily menu items
? 組織召開餐前會(huì)議，傳達(dá)信息
10.2. Develop Communication/ Administration Systems and Procedure.
建立溝通/管理系統(tǒng)和程序
? Develop, implement and monitor hotel communication systems and procedures
? 建立，實(shí)施和監(jiān)督酒店溝通系統(tǒng)和程序
? Develop appropriate administrative policies and procedures in accordance with hotel goals and guidelines
? 配合酒店目標(biāo)和方針建立合適的管理政策和程序
10.3. Manage Working Relationships 管理工作關(guān)系
? Prepare and conduct meeting and group presentations to keep staff/ management/ other parties informed of hotel operations and other relevant issues
? 準(zhǔn)備和主持會(huì)議或小組展示向員工/管理者/其它組織通告酒店運(yùn)作和其它方面的情況
? Plan team systems and structures
? 安排工作小組的體系和結(jié)構(gòu)
? Set team goals in consultation with team members according to hotel/ department goals, policies and practices
? 根據(jù)酒店/部門目標(biāo)、政策和實(shí)際情況與工作小組成員一起制定小組目標(biāo)
? Manage cross cultural communication
? 管理跨文化交流
10.4. Maintain and Implement Effective Interpersonal Skills 維持和實(shí)施有效的人際交流技巧
? Maintain personal presentation to hotel and Sheraton standards
? 使個(gè)人表現(xiàn)達(dá)到酒店和喜來登標(biāo)準(zhǔn)
? Demonstrate professional attitude and behavior at all times
? 隨時(shí)表現(xiàn)出職業(yè)態(tài)度和行為
? Analyze, evaluate and improve your personal performance on a continual basis
? 以不斷提高的標(biāo)準(zhǔn)分析、衡量、改善你的個(gè)人表現(xiàn)
10.5. Quality Systems 質(zhì)量體系
? Apply hotel quality assurance principles
? 實(shí)施酒店質(zhì)量保障原則
10.6. Comply with all Hotel and Corporate Guidelines 遵守酒店和公司的所有工作指南
? Abide by the Sheraton Code of Conduct
? 遵守喜來登行為準(zhǔn)則
? Abide by the Sheraton Employee Handbook
? 遵守喜來登員工手冊(cè)
? Abide by both the Hotel and Sheraton policies and procedures
? 遵守酒店和喜來登和規(guī)章制度
10.7. Communication 溝通
? Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication
? 以職業(yè)的、肯定的方式與部門和酒店員工建立起親密關(guān)系以促進(jìn)團(tuán)隊(duì)精神和有效的雙向交流
? Deal effectively with guests and workplace colleagues from a variety of cultures
? 與具不同文化背景的客人和同事有效溝通
? Work effectively in a team
? 在團(tuán)隊(duì)內(nèi)有效工作
10.8. Administration Procedures 程序管理
? Prepare and maintain files, reports, letters, memorandums and other relevant business documentation
? 準(zhǔn)備和維護(hù)文檔、報(bào)告、信函、備忘錄和其它相關(guān)業(yè)務(wù)資料
? Ensure a daily logbook for the outlet is maintained with information as to covers, revenues, special events, quest praise and complaints and other notes happenings. The logbook is left every night for Director F&B’s information & signature
? 確保在餐廳的每日工作日志中記錄下餐具情況，收入和利潤(rùn)，特殊事件，客人表揚(yáng)和投訴及其它需記錄下的事件。工作日志每天工作結(jié)束前需交給餐飲總監(jiān)過目和簽字
? Ensure all reporting and servicing deadlines are met on a timely basis
? 保證所有報(bào)告和服務(wù)都按時(shí)完成
10.9. Other Tasks 其它任務(wù)
? Ensure all employees dealing with cash accounts need to sign the petty cash agreement, abide by all Marriott International's policy especially "Marriott International Cash Over/Short Policy" and the hotel's local cash over/short policy, and follow the cash control procedures in lSRA and CSAT
? 確保所有處理現(xiàn)金賬務(wù)的員工都需簽署備用金合約，遵守萬豪集團(tuán)的《萬豪國(guó)際現(xiàn)金長(zhǎng)/短款規(guī)定》和酒店本地的現(xiàn)金長(zhǎng)短款政策，并遵循ISRA和 CSAT 中的現(xiàn)金控制流程
? Carry out other tasks as directed by your Section Heads
? 完成你上級(jí)交待的其它任務(wù)
