- 職位性質：全職
- 工作地區：山東省煙臺市
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：2.8千-3千
- 職位有效期：2026-04-08至2026-07-07
1. Follow all policies and procedures of Marriott and hotel.
遵守萬豪國際集團和酒店的所有政策和程序。
2. Open car doors for all guests arriving to or leaving the hotel
為所有抵店或離店的客人開車門
3. Greet and welcomes arriving guests with a smile and eye contact, using guest’s name, if
known. Ensure a good first impression
以微笑和目光接觸問候和歡迎客人，盡可能使用客人姓名。確保給客人留下良好的第一印象
4. Assist in unloading luggage whilst confirming How Many for arriving guests
確認行李數量，幫助抵店客人卸行李
5. Assist in transporting luggage to lobby
在需要時幫助客人把行李運到大廳
6. Maintain thorough product knowledge, to answer guest’s questions correctly
了解飯店產品細節方面的知識，以確保正確回答客人的提問
7. Call taxis when requested and assist in telling the driver where guest wants to go. Escort all guests to the taxi, open door and close door politely.
在需要時叫出租車，并幫助客人告訴司機他要去哪里。陪同客人到出租車，禮貌地為客人開關車門
8. Keep the entrance free from vehicles
保持入口暢通無阻
9. Give extra assistance and attention to disabled guests
對殘疾的客人給予特別的幫助和關注
10. Offer parking of cars to guests arriving in their own vehicle
幫助駕車抵達飯店的客人停車
11. Assist in keeping the entrance clean and tidy
協助保持入口清潔和整潔
12. Assist in transporting luggage from the lobby to taxi if needed
在需要時協助把行李從大廳運到出租車上
13. Bid farewell to departing guests with a smile and eye contact, using guest’s name if known
以微笑和目光接觸歡送離店客人，盡可能使用客人姓名
14. Report guest comments/ complaints, problems, incidents etc. to Chief Concierge.
向禮賓部經理匯報客人的評價/投訴、問題、事件等
15. Identify VIPs, MARRIOTT BONVOY member, regular and long staying guests and build rapport for personalized service and assistance
識別貴賓、萬豪旅享家優先顧客、常規客人和長住客人，并提供個性化的服務和幫助
16. Deliver high quality service to guests
向客人提供優質服務
17. Seek opportunities to continually improve guest service
通過記錄客人的評論并以此為實踐，不斷地尋找機會發展對客服務
18. Promote the hotel and MARRIOTT BONVOY products and services
促銷飯店與萬豪旅享家的產品與服務
19. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
維持對產品和服務的高度了解以便于向客人解釋和銷售服務和設施
20. Attend daily briefings conducted by the on-duty bell captain/Chief Concierge at the beginning of each shift
每日上班前參加由禮賓部經理或領班主持的會議.
21. Adhere to the hotel’s security and emergency policies and procedures
堅持飯店安全制度、緊急情況處理規定和程序
22. Ensure a high level of cleaning in work area.
保持維護所在工作區域的高度整潔
23. Abide by the MARRIOTT BONVOY Guest Experience Index (GEI).
在工作中遵循萬豪旅享家對客服務滿意標準(GEI)
24. Be fully knowledgeable about all facilities and information about The Astor Hotel in order to answer guests’ questions and requests.
熟知飯店設施以便回答客人的問題滿足客人的要求
25. Carry out other tasks as directed by your supervisors
完成你上級交待的其它任務
26. Abides by the Sheraton Yantai Golden Beach Resort Staff Handbook.
遵守煙臺金沙灘喜來登度假酒店員工守則
27. Abides by both the hotel and MARRIOTT BONVOY & Sheraton policies and procedures.
遵守喜來登及萬豪旅享家酒店的政策及程序
28. Abide by the MARRIOTT BONVOY Code of Conduct.
遵守萬豪旅享家飯店的行為準則
29. Demonstrate professional attitude and behavior at all times
在任何時候表現專業態度和行為
30. Maintain personal presentation to hotel and MARRIOTT BONVOY & Luxury Collection standards.
根據飯店及萬豪旅享家標準保持個人形象
31. Abide by the MARRIOTT BONVOY Care service standard.
在工作中遵循萬豪旅享家關愛對客服務標準
32. Upholding a team spirit and providing assistance and support to other relevant departments as required by hotel operational needs.
秉持團隊協作精神，根據酒店運營需要，需協助支持其他相關部門的工作
33. Participating in and supporting the creation and promotion of the hotel's social media content (e.g., providing high-quality materials, assisting in the execution and dissemination of online/offline events, etc.) within the scope of Marriott’s relevant social media policies, with the aim of enhancing the hotel's online reputation and increasing its revenue.
在符合萬豪社交媒體相關政策范圍內，參與并支持酒店社交媒體內容的創建與推廣（如提供優質素材、協助線上/線下活動執行、傳播等），以提升酒店在線聲譽和酒店創收。
