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崗位職責/職位描述

Operational

營運

Patrol lobby lounge, corridor, guest floor and public area. 

對大堂，走廊，客房樓層和公共區域進行巡查。

Talking with management, our guests, employees and ask them something to Investigates infringement, harmful, complain, stealing and aggro.

與管理層一起，與客人和員工進行面談并詢問，調查侵害、妨害、投訴、偷竊、暴力行為等事故。

Patrol public fireproofing area, unsafely area, lost control or unsafely equipment.

對公共區域的防火區，不安全的區域，丟失和無效的安全設備進行巡查。

Warned someone who makes trouble, and make an attention to the stranger visitors.

警告制造麻煩的人，并小心那些不仔細的人。

Assist the person who was injured in an accident, and make an accident report.

協助事故中受傷的人，并寫事故報告。

Inform correlative department immediately if found suspect visitor.

有嫌疑人的話，通知相關部門。

Assist to administer and manage our employees in emergency situation.

在緊急情況下，協助對員工的管理和執行。

Assist to check the guest’s room who wants to go without paying, once it is true, detain his personal things.

對有嫌疑逃帳的客人，要進入并檢查房間，確定嫌疑者后，扣押客人的私人物品。

Handle and record the safety control data.

處理并記錄安全控制的數據。

Control and maintain electrical and computer remote.

掌控并保養電子和電腦的遙控器。

Assist customer and employees operation, service.

協助酒店客人和員工的營運、服務。

Ensure all fire equipment is available used in pointing place all the time.

確保所有的消防安全設備始終在指定的地方并是能用的。

Ensure no anything materials blocking the fire passage.

確保所有消防通道出口出沒有堵塞物。

Ensure guests luggage safety in lobby lounge.

確保大堂里客人行李的安全。

General

總則

Attends and contributes to all Meetings as required.

按要求出席會議并對會議作出貢獻。

Provides courteous and professional service at all times.

始終提供禮貌且專業的服務。

In order to improve skill and knowledge, participate all hotel/department training as required

根據安排參加酒店的培訓課程，以提高技能和知識。

Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.

禮貌且高效地處理客人及員工的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報告。

Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.

了解在法律上員工和行業之間的關系，熟悉并嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。

Ensures high standards of personal presentation & grooming.

確保高標準的個人形象和儀容儀表。

Maintains positive guest and colleague interactions with good working relationships.

與客人和同事保持基于良好工作關系的接觸。

Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International.

練習責任管理并始終按此行動，因為這是代表酒店管理集團和凱悅國際的。

According to Hotel , industry and company’s guideline ,to response, change and implement any reasonable and additional tasks.

根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。