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崗位職責/職位描述

Operational

營運

Provides fluent and efficient service in accordance with Hyatt standard.

在餐廳提供順暢、有效的服務(wù)，確保這些服務(wù)達到凱悅標準。

Gives recommendation on service and responds guest Food and Beverage request as well as provides suggestion.

在服務(wù)的時候可以向客人推薦菜單，回答相關(guān)的要求并根據(jù)食物和飲料給客人一些建議。

Assigns seats to guest according to subsequence and procedures, takes order of food and beverage.

根據(jù)順序和程序為客人安排座位，點單并服務(wù)食物和飲料。

Has a thorough knowledge to all sides of MICROS System.

對MICROS電腦系統(tǒng)的各方面都要全面了解。

Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.?

努力使我們的客人滿意，讓他們能經(jīng)常光顧餐廳。

Takes food order and delivers foods to avoid unnecessary delay.

為客人點單和上菜，要避免不必要的延誤。

Has thorough knowledge of menus and wine list.

掌握關(guān)于餐廳菜單和酒單的知識。

Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.?

促銷菜單并說服客人選擇價格較高的食物以增加總收入，例如：湯，飲料，沙拉，甜點，等等。

Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action.

向餐廳經(jīng)理/副經(jīng)理報告任何困難或問題，以便于找到解決方法或是下一步的行動。

Maintain equality to both all equipments and customer requests.

保持所有的設(shè)備和客人需求是同等的。

Ensures table setting to accord to standard and operational requirement.

確保擺臺是根據(jù)要求以及運作的需要。

Ensures that all tables are clean and tides up after dining over.

確保所有的桌子都是干凈的并在每桌吃完后重新收拾。

Makes reservation accurately to customers and confirms dining pax.

要準確的為客人做預(yù)定并確定用餐的人數(shù)。

General

總則

Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.

確保隨時提供客人所需的服務(wù)，并按照部門營運手冊的要求提供快捷、持續(xù)、禮貌且符合標準的服務(wù)。

Consistently provides courtesy and professional service.

始終提供禮貌及專業(yè)的服務(wù)。

Maintains the updated understanding to hotel product knowledge, upsell activities, policy change and the efficient communication internally.

保持對酒店產(chǎn)品知識、當前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。

Attends the arrangement trainings of hotel and department accordingly to develop skills and knowledge.

根據(jù)安排出席酒店及部門的培訓, 以提高技能和知識。

Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.

以禮貌、高效的方式處理客人及員工的要求，如果不能立即解決他們的投訴和問題的話，要立刻報告，然后給予迅速的回復(fù)。

Is knowledgeable adhere to rules & regulations established in the Employee Handbook and the hotel’s policies concerning fire, hygiene and health & safety.

熟悉并嚴格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。

Ensures all Outlet employees maintain high standards of personal presentation & grooming.

保持高標準的個人形象和儀容儀表。

Maintains positive guest and colleague interactions with good working relationships.

與客人和同事保持基于良好工作關(guān)系的接觸。

Responds to request to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.

根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責。