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崗位職責(zé)/職位描述

Operational

營(yíng)運(yùn)管理

Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.

確保拜訪客人的專業(yè)性：運(yùn)用凱悅的顧問(wèn)式銷(xiāo)售原則和市場(chǎng)營(yíng)銷(xiāo)分析報(bào)表工具理念。

Carefully plans Sales Calls into defined objectives.

根據(jù)既定的目標(biāo)來(lái)計(jì)劃拜訪客人。

Maintains a detailed knowledge of hotel facilities, features and services.

保持對(duì)酒店的設(shè)施設(shè)備，特征和服務(wù)有具體的了解。

Conducts extensive competitor researches and maintains excellent Product Knowledge of the Hotel.

對(duì)競(jìng)爭(zhēng)對(duì)手進(jìn)行密集的調(diào)查，對(duì)其酒店產(chǎn)品知識(shí)有這透徹的了解。

Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Associate Director of Sales.

系統(tǒng)而有效地拜訪現(xiàn)有的和潛在的范圍之內(nèi)的客戶，把所得的發(fā)現(xiàn)和機(jī)會(huì)整合成報(bào)表并上交給銷(xiāo)售部副總監(jiān)。

Pre-qualifies and targets prospects, utilising Fidelio database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.

預(yù)先調(diào)查并設(shè)定主要目標(biāo)，利用Fidelio數(shù)據(jù)庫(kù)去制定適合而有效的銷(xiāo)售策略，從而擴(kuò)大酒店的市場(chǎng)份額。

Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.

通過(guò)直接的銷(xiāo)售電話接觸或書(shū)信溝通，維持酒店高度的公眾知名度。

Professionally conducts routine telemarketing activities to identify new business opportunities.

General

總則

Ensures services provided by the Department are always available and are always carried out to defined Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.

確保部門(mén)在任何時(shí)候都可以提供服務(wù)，而且所提供的服務(wù)必須符合部門(mén)運(yùn)營(yíng)手冊(cè)標(biāo)準(zhǔn)：高效、一致、禮貌。

Attends and contributes to all Meetings as required.

出席參與所有相關(guān)的會(huì)議。

Ensures all employees provide courteous and professional service at all times.

確保所有的員工在任何時(shí)候都提供禮貌而專業(yè)的服務(wù)。

Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for prompt follow up.

禮貌而高效的處理客人和員工的咨詢。如果不能即時(shí)找到合適的解決方案，在向客人或員工承諾跟進(jìn)的同時(shí)應(yīng)向上級(jí)匯報(bào)相關(guān)的投訴或問(wèn)題。

Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.

充分了解雇員立法和勞資關(guān)系，理解并嚴(yán)格遵守員工手冊(cè)、酒店消防、衛(wèi)生、健康與安全等相關(guān)的規(guī)章制度。

Is actively involved in the welfare, safety, development and well being of employees providing advice, counselling and truthful, diplomatic feedback.

積極地為員工的福利、安全、發(fā)展和心身健康出謀獻(xiàn)策，并給與有輔導(dǎo)性，可信度和建設(shè)性的回饋。

Ensures the highest standards of personal presentation & grooming.

確保個(gè)人精神面貌的高度標(biāo)準(zhǔn)性