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崗位職責/職位描述

·Meets and greets all guests and assists with registrations.

接待及協助客人做好登記。

·Ensures the strict control of room keys.

確保嚴格的鑰匙管理制度。

·Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

確保給客人提供最基礎的品牌標注服務外， 如果有適當的時機也要給客人提供多種選擇的服務。

·Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

根據消費者審計報告的結果，確保相關措施的跟進執行。

·Prepares welcome cards and keys for arrival FIT guests.

為散客提前準備歡迎卡及房卡。

·Ensures accurate knowledge of hotels and the tourism in Chongqing.

確保準確的重慶酒店知識和旅游信息。

·Reports “Lost and Found” items.

上報“失物招領”的物品

·Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

以主動靈活的態度與前臺員工緊密工作并專注完成酒店預算和客人滿意度。

·Supports and embraces the spirit of “We work through Teams”.

堅持發揚“群策群力”的精神。

·Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

確定入住和離店的詳細情況，安排行李運送和車輛以及其他服務要求。