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崗位職責/職位描述

·Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

確保給客人提供最基本的品牌標準服務外，也要為客人適時提供多種選擇的品牌服務。

·Delivers and picks up guest baggage as assigned by GSO - Concierge.

安排運送和拿取由禮賓部所分配的行李包。

·Maintains and cleans all equipment at Bell Desk to maintain a professional image.

保持和清潔行李臺的所有設備，維護專業(yè)形象。

·Stores luggage according to standards.

根據(jù)標準儲放行李。

·Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.??????

引領客人到登記入住的地方，同時為客人搬運行李。

·Directs guest and visitors to any of the Hotel’s facilities.??????

引領客人和參觀者并介紹酒店的所有設施。?

·Transports guest’s luggage to their room in an efficient manner.

高效運送客人的行李到房間。

·Escorts guests to their rooms, explaining all in house and room facilities.??????

引領客人到房間，解釋所有酒店和房間內的所有設施。

·Loads / unloads guest’s luggage for arriving and departing guests.

為預抵和預離的客人裝卸行李。

·Ensures vehicle's license number, type are logged down on the luggage tags for future reference.??????

確保車牌號碼和車型都記錄在行李牌上，以便日后參考。

·Handles parcel wrapping.??????

提供行李包裝服務。

·Delivers daily morning newspapers to guests’ rooms and offices as assigned.??????

派送每日早報到客房和指定辦公室。

·Delivers any other special newspaper that guests may request for.

派送客人所要求的特殊報紙。

· Maintains a tidy lobby by checking the general cleanliness and tidiness of the sitting area and entrance.??????

通過檢查酒店休息區(qū)域和正門整體的干凈和整潔，以確保大堂的清潔。

·Assists to direct traffic in the hotel’s driveway.??????

協(xié)助引導酒店車道交通。

·Ensures that the bell carts are kept clean, shiny and orderly at all times.??????

始終確保行李車保持干凈光潔，擺放有序。

·Hails taxis and answers guests’ inquiries.??????

幫助客人叫出租車并回復客人的提問。

·Prevents entrance of unauthorised or undesirable persons.??????

在正門入口處阻止未授權或不受歡迎的人。

·Keeps main entrance and driveway neat at all times.??????

始終保持正門入口和車道的整潔.

·Be aware of all functions and promotions held in the hotel.??????

了解酒店舉行的所有會議和促銷活動。