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崗位職責(zé)/職位描述

§  協(xié)助確保餐飲部運作符合其酒店策略，適當(dāng)執(zhí)行酒店規(guī)章。

Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

§  在適當(dāng)?shù)臅r候協(xié)助準備和更新部門營運手冊。

Assists to prepare and update Departmental Operations Manuals as appropriate.

§  協(xié)助定期主持召開部門溝通會并確保分部門例會和會議確實有效且在必要時進行指導(dǎo)。

Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

對客服務(wù)

Customer Service

§  確保所有員工遵循品牌承諾并始終提供優(yōu)異的對客服務(wù)。

Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.

§  確保員工同樣在適當(dāng)?shù)臅r候為其他部門的內(nèi)部客人提供優(yōu)質(zhì)服務(wù)。

Ensures that associates also provide excellent service to internal customers in other departments as appropriate.

§  禮貌而高效地的方式處理所有客人和內(nèi)部客人的投訴和詢問，確保問題得到圓滿解決。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§  與客人和同事保持基于良好工作關(guān)系的互動接觸。

Maintains positive guest and colleague interactions with good working relationships.

§  與客人建立并保持良好的客戶關(guān)系。

Establishes and maintain good customer relationships with customers.

§  經(jīng)常親自證實餐廳客人得到的是最好的服務(wù)。

Personally and frequently verifies that guests in the Outlet are receiving the best possible service.

§  在餐廳區(qū)域花時間巡視（高峰時段）以確保員工很好地管理餐廳區(qū)域并使各項活動達到最佳滿意度。

Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.

財務(wù)

Financial

§  將員工的工作能力通過多項技能、多項任務(wù)和有彈性的日程安排運用而達到最大化，以完成經(jīng)營上的財政目標和顧客期望。

Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

§  關(guān)注工作效率水平的提高以及在適用的的原則指引下對于設(shè)施設(shè)備或者支出成本的慎重管理的要求以達到所有設(shè)備的最佳調(diào)配和能源使用效率。

Focuses attention on improving productivity levels and the needs to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

§  確保遵守品牌承諾以追求利潤最大化為原則進行部門運作。

Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.

§  協(xié)助餐廳經(jīng)理達到月度和年度個人目標和餐廳營業(yè)收入。

Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.

§  確保與財務(wù)記錄的保留、錢款處理和許可以及及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規(guī)章的規(guī)定。

Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information

§  協(xié)助進行盤點管理以及酒店營運設(shè)備和其他設(shè)施持續(xù)的保存保養(yǎng)。

Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.

§  以主要的業(yè)績表現(xiàn)指數(shù)為基礎(chǔ)對成本進行預(yù)先管理控制，適當(dāng)?shù)臅r候讓各個部門經(jīng)理參與其中。

Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.

§  確保使用新技術(shù)和設(shè)備，簡化工作系統(tǒng)提高工作效率。

Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.