崗位職責(zé)
1,日常檢查房態(tài)并記錄
2、將“請勿打擾”房間匯報給樓層主管
3、清理打掃房間,這主要包括、吸塵、擦拭家具、清理垃圾、做床、清理面盆浴缸馬桶毛巾鏡子和地面、抹塵等。保證客房房間以及各類清潔工具的整潔和衛(wèi)生。
4、為房間補(bǔ)足酒水與日用消耗品。
5,清理并檢查客人已退的房,向領(lǐng)班主管匯報房間內(nèi)是否有損壞物品,報告房間內(nèi)需要維修的部分以及匯報房間遺失物品并作好記錄。及時上交在客房內(nèi)撿拾到的客人物品。
6、填寫客房服務(wù)員每日報表和房間狀態(tài)表。7、回應(yīng)住房客人提出的洗衣服務(wù)要求并通知部門領(lǐng)班/主管/洗衣房。
8、依據(jù)客人具體要求放置嬰兒床加床板變壓器吹風(fēng)機(jī)等臨時物品。
9、參加部門/班組會議并參加工作相關(guān)的各類培訓(xùn)。
10,完成樓層主管交給的額外任務(wù)。
崗位要求
1、身體健康,吃苦耐勞,熱愛工作,勤勉認(rèn)真,而且適應(yīng)長時間工作。
2、具備基本的溝通能力并能夠承受工作壓力。
3、服從領(lǐng)導(dǎo)安排,團(tuán)結(jié)同事。
4、會說基本英語口語。5、男女不限,有四星級酒店經(jīng)驗。45歲以下。
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上海遠(yuǎn)洋賓館是一家按五星級標(biāo)準(zhǔn)改建裝修的知名賓館,地處北外灘航運集聚區(qū),毗鄰美輪美奐的新外灘和國際航運中心。步行五分鐘即可到達(dá)地鐵四號線,與上海整個軌道交通便捷連接。鄰近的大連路、新建路兩條越江隧道使浦東陸家嘴金融貿(mào)易區(qū)近在咫尺。步行數(shù)分鐘就可到達(dá)世博會秦皇島水門,直通世博園區(qū)。 賓館擁有357套客房,其中包括總統(tǒng)套房和豪華行政套房。房間配有最新潮的數(shù)字控制系統(tǒng)。位于三、五層的大型多功能宴會廳,氣勢恢弘,極富高雅氣質(zhì);位于四層的多間專業(yè)會議室,能滿足各類商務(wù)和會務(wù)需求。 賓館頂樓的上海第一家旋轉(zhuǎn)餐廳,供應(yīng)港式川菜、燕翅鮑。賓客用餐之余放眼望去,浦江兩岸美景盡收眼底。另有風(fēng)格迥異的中西餐廳、咖啡廳、酒吧等餐廳場所,涵蓋小酌、宴請、酒席的不同需求。 除此之外,賓館還設(shè)有健身中心、游泳池、迷你高爾夫、桌球、SPA、KTV等多項娛樂設(shè)施,讓賓客放松身心,盡享休閑時光。 秉承“遠(yuǎn)洋服務(wù),精益求精”的服務(wù)宗旨,上海遠(yuǎn)洋賓館正敞開大門,笑迎四方來賓,共展美好前景。 Hotel Overview Located at the bustling North Bund Shipping Zone, Ocean Hotel Shanghai shows up a five-star brand new look after three year’s renovation. Adjacent to the new Bund and Shanghai International Shipping Center, the hotel enjoys a most convenient traffic near Metro Line Four and two cross-river tunnels which become superb transportation links to the Lujiazui Financial and Trade Zone. The total 357 rooms including the presidential suite and deluxe executive suites are exquisitely-equipped with the latest digital control system. The majestic multifunctionalhalls on the 3rd and 5th floor as well as various professional meeting rooms on the 4th floor make Ocean Hotel an ideal place for business affairs. On the top floor, the first revolving restaurant in Shanghai serveing Sichuan dishes, bird’s nest, shark’s fin and abalone enables guests to get a bird’s eye view of the city. What’s more, the Chinese and Western restaurants, Greenery Café, Lobby Bar meet almost all banquet-involved demands. Additionally, a series of recreational facilities such as Fitness Center, Indoor Swimming Pool, Mini-Golf,Billiard Room, SPA and KTV are available for guests to enjoy a mental and physical relaxation. Bearing the service goal “An Ocean of Refined Services”, Ocean Hotel Shanghai warmly welcomes friends all over the world.