【崗位職責】
1、協助酒店高級管理層負責及整個飯店的運作收集對客服務過程中所產生的問題信息。
2、大堂副理在前廳部經理的直接領導下,在當班期間負責整個酒店的正常運作。
3、要負責處理賓客的問題和投訴。
4、要負責重要賓客的迎領工作。
5、進行整個酒店的安全和日常的設備檢查工作。
6、解決當班期間發生的安全問題。
7、向其它班次協調交班記錄上需要溝通的事項。
【崗位要求】
1、本科以上學歷,有同崗位工作經驗二年以上。
2、能用流利的英語從事前廳服務形象氣質佳,精通電腦操作,具備較強的英文聽說讀寫能力。
3、儀表端莊,熱愛酒店工作,鉆研業務,反應敏捷,善于交際具有較好的管理和協調能力,能夠很好的發揮其管理、領導和監督的作用。
4、注重細節,工作有責任心,敢于承擔責任,執行力較強。
5、有上進心和良好的學習能力和抗壓能力。
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三亞天通富禾酒店,是一座設計理念超前、服務設施人性化的一線海景五星級酒店,具有濃郁的北美風格,位于美麗而寧靜的三亞灣,距離三亞鳳凰機場僅8分鐘車程。363間(套)豪華典雅,恬靜舒適的海景客房,包括9間獨具特色復式套房,46間寬敞明亮的一線豪華海景套房,天通套房盡享君臨尊位,無敵海景。全部房間設計角度均可以飽覽三亞灣椰夢長廊秀美海景。房間設施現代豪華,全部客房配置37寸高清液晶電視,多功能軟硬分區床墊,高速因特網接入,所有陽臺齊備天然氯化物/硫化物溫泉泡池。觀海、泡浴,至多超值享受令賓客流連忘返!我們的目標是創造一種新的度假方式,創造更美的環境,共享椰海怡景,致力于為賓客提供熱情周到、無微不至的人性化服務。讓每一位員工和酒店一起成長、一起進步是我們的追求目標,尊重和關心每一位員工是我們的鄭重承諾;我們將努力為您提供一個愉快的工作環境并讓您受到良好的職業教育。在此,我們真誠邀您加盟本酒店,讓我們攜手并進,在美麗的三亞灣共創三亞天通富禾酒店美好輝煌的未來,也創造您人生事業的輝煌。? ? TimTon FuHe? Hotel Sanya is a seascape five-star hotel with advanced design concept, humanized service facility, and strong North America style, it's located in the beautiful and charming Sanya Bay. only eight minutes drive away to Sanya Pheonix International Airport.? ? 364 rooms and suites of luxury and elegance, tranquil and comfortable guest rooms which including 9 unique loft suites, 37 spacious and bright first class deluxe sea view suites, the presidential suite can make you fully enjoy regnant and respected status, as well as the invincible sea view. Design view of all the rooms can completely enjoy the graceful seascape of Coconut Dream corridor in Sanya Bay. The establishments of all the rooms are modern and luxury, all the guest rooms are allocated with 37 inch high definition LCD TV, multi-functional soft and hard partition mattess, high definition Internet access, all the terrace equipped with natural Niton hot spring bathtub. Viewing the sea and taking the bath, a great many of overbalanced enjoyment can make you enjoy your holiday while resting and recreating at leisure.? ? Our aim is to create a new style holiday, to create a more beautiful environment, to share the nice scenery; we are committed to providing hospitality and excellent personal service to guests.? ? Every employee can grow together with our hotel is our goal; to respect and to care every employee are our permanent commitments; we will try our best to provide you a pleasant working environment and we will help you to get more career education.? ? Therefore, we sincerely invite you to join the hotel, let’s go hand in hand to create our brilliant future in?TimTon FuHe Hotel SanYa.