- 職位性質：全職
- 工作地區：上海市浦東新區
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(一般)
- 國際聯號工作經歷：不限
- 薪資待遇：5千-6千
- 職位有效期：2026-04-02至2026-07-01
1. 賓客接待與入住服務 | Guest Reception & Check-in Services
為行政樓層賓客辦理快速入住、退房及結賬手續，確保流程順暢高效。Conduct swift and smooth check-in, check-out, and billing procedures for Executive Floor guests.
熟悉賓客預訂信息及歷史檔案，主動識別賓客偏好并提供個性化問候與服務安排。Review guest reservations and history to recognize preferences and deliver personalized welcomes.
協助處理客房升級、延遲退房等需求，并適時推廣酒店會員計劃及特色服務。Assist with room upgrades, late check-outs, and promote hotel loyalty programs and special offerings.
2. 餐飲服務與酒廊運營 | Food & Beverage Service & Lounge Operations
在酒廊早餐、下午茶、晚間歡樂時光等時段提供專業的餐飲服務，包括備餐、飲品調配及桌面服務。Deliver professional F&B service during breakfast, afternoon tea, evening cocktails, and other lounge offerings, including preparation, beverage service, and table assistance.
保持酒廊環境整潔、雅致，確保餐食、飲品及用品供應充足且陳列精美。Maintain an immaculate, well-stocked, and aesthetically pleasing lounge environment.
熟悉酒水知識及餐飲禮儀，能為賓客提供飲品推薦及簡單的酒類介紹。Possess basic knowledge of beverages and dining etiquette to make recommendations and introduce drink selections.
3. 個性化禮賓服務 | Personalized Concierge Assistance
協助賓客安排餐廳預訂、交通接送、會議服務、旅游行程等專屬需求。Arrange restaurant reservations, transportation, meeting services, local tours, and other guest requests.
主動關注賓客動態，及時響應并處理各類服務請求與突發事件。Proactively attend to guest needs and respond promptly to inquiries or unexpected situations.
為慶祝特殊場合（如紀念日、生日）的賓客安排驚喜禮遇或定制化布置。Coordinate surprise amenities or customized setups for special occasions (e.g., anniversaries, birthdays).
4. 行政支持與溝通協調 | Administrative Support & Coordination
與前臺、客房、餐飲等部門密切協作，確保賓客需求高效傳遞與落實。Collaborate closely with front desk, housekeeping, F&B, and other departments to fulfill guest requirements efficiently.
定期更新賓客偏好記錄，并及時反饋至客戶關系團隊用于完善賓客檔案。Update guest preference records and share insights with the Customer Relationship team.
協助管理酒廊庫存，完成每日服務報表及運營日志。Assist in lounge inventory management and complete daily service reports and logs.
5. 服務品質與標準維護 | Service Quality & Standards Maintenance
始終保持專業、優雅的服務儀態，體現奢華酒店的品牌形象與服務標準。Uphold a professional, polished, and gracious demeanor consistent with the luxury brand image.
定期參加服務培訓，持續提升對酒店產品、本地資訊及服務流程的熟悉度。Participate in regular training to enhance knowledge of hotel products, local information, and service procedures.
主動收集賓客反饋，并提出酒廊服務改進建議。Collect guest feedback proactively and contribute ideas for continuous lounge experience improvement.
