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崗位職責/職位描述

Primary Responsibilities 主要職責
1.To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
對酒店的規章制度、衛生、健康安全有明確的了解。
2.To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
管理客房服務員并檢查客房及服務區域的衛生，注意從飯店的全局出發并根據要求建立國際化的衛生標準。
3.To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
檢查所有客房，重要客人的房間以及重要客人的到達，以及常住客人的房間衛生。
4.To document all daily activities and events such as guest complaints and habits in the logbook.
記錄日常所有的活動，例如客人的投訴和喜好等。
5.To attend to guest requests and complaints. Takes corrective action.
采用正確的方式處理客人的要求和投訴。
6.To check on the standard of "Turn down services".
中班主管檢查夜床服務是否符合標準。
7.To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.
確保所有客房按酒店標準清潔，同時保證客人滿意的程度。
8.To prepare daily work sheet for room Attendants.
準備客房服務員的每日工作表。
9.To perform secondary duties as assigned by the Executive Housekeeper. And Assistant Executive Housekeeper.
執行行政管家及行政副管家所分配的其它次要的任務。
10.Record daily events in the logbook and follow up on previous information reported by outgoing supervisor daily.
記錄日常事件并繼續向下一班主管的做好交班。
11.To assist in the inventory of guestroom linen.
協助客房布草的盤點。
12.Collects R.A.’s reports for submission to Housekeeping office.
收集客房服務員工作報告并將其上交到辦公室文員處。
13.Reports and turns over any items left by guests to Lost & Found in-charge.
提醒員工報告并上交任何客人的遺留的物品。
14.Make sure guest room attendant keep high standard and follow up the housekeeping sop/lsop
確保樓層服務員保持高標準，并遵循客房部的標準操作流程。
15.Check the floor pantry daily, make sure the pantry keep cleaning and organized. Make sure the guest amenities are full set up .
每日檢查員工工作間，并確保工作間干凈整潔，同時確保工作有足夠的易耗品供客人使用。


Knowledge and Experience 知識與經驗
1.College degree or above
大專學歷及以上
2.Minimum of 2 years' experience in the same position in luxury hotel.
至少2年以上奢華酒店同崗位的工作經驗
3.Good interpersonal skills with ability to communicate with all levels of employees
良好的交際能力能和各級員工交流
4. Ability to work effectively and contribute in a team
能有效工作并且對團隊有貢獻
5.Flexible and able to embrace and respond to change effectively
能靈活快速地應對變化
6.Self-motivated and energetic
有上進心和精力充沛