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崗位職責/職位描述

Main Responsibilities 工作職責

1· Maximize Accor Hotels market share within the area/territory.

在職責領域內最大化雅高酒店集團的市場占有率。

2· Work with GM, Finance to accomplish hotel’s yearly revenue budget and market expenses plan.

與總經理，財務部一超完成酒店的年度預算及市場推廣預算。

3· Work closely with GM and revenue section to conduct necessary market analysis and strategic action plans to drive the whole hotel’s revenue as per the budget guidance.

與總經理和收益進行必要的市場分析，并制定相應策略性的行動計劃以完成整個酒店的收益目標。

4· Stay current with the needs of the market, competitive initiatives and the effectiveness of our programs through regular involvement with key accounts.

通過參與大客戶的銷售活動，了解當前市場的需要，競爭對手的行動以及酒店計劃的效力。

5· Guide and monitor the implementation of all related strategic action plans with high quality.

指導并監督所有策略性行動計劃高質量地實施。

6· Personally keep close rapport with key accounts in the major contributing market segments. Establish regular contact with major associations and government departments.

與酒店每個主要細分市場的大客戶保持緊密的合作關系。與主要團體及政府機構建立經常性聯系。

7· Actively get involved with sales solicitation of major accounts.

積極通過銷售活動為酒店帶來重要客戶。

8· Ensure that the sales team meet clients requirement and the client service offered corresponds effectively to their requests. In the event of complaints made by clients, should the need arise, to avail as mediator between the hotel and clients.

確保銷售團隊及其服務符合客戶要求。如果遇到客人投訴，如有必要，應主動擔當酒店和客人之間的調解人。

9· Ensure the availability of post-sales services and, in particular, concerns with clients who have registered complaints.

確保售后服務的提供，特別要關注提出投訴的客人。

10· Organize and attend trade shows when requested especially for M.I.C.E., Weddings.

按要求組織及參加行業展會，特別是會獎及婚慶等相關行業。

11· Concern himself / herself with the welcoming and orientation of new talents.

對新人才進行歡迎和入職培訓。

12· Develop and foster good rapport with the public, clients and members of the trade in an effort to ensure and promote a good image of the hotel.

與公眾、顧客和行業會員發展良好關系以確保并提升酒店形象。

13· Ensure all sales advertising and public relations efforts provide optimum profit returns.

確保所有銷售和公共關系廣告取得最佳回報。

14· Keep good rapport with potential Medias and support Marcom to ensure good and proper marketing exposure.

與有潛力的媒體保持良好的關系，并協助市場傳訊部確保正確、良好的市場推廣。

15· Keep close and good rapport with related key persons from corporate office and ensure that property follow up the brand standard and proactively participate all necessary campaigns launched by corporate office.

與雅高集團相關工作的負責同事如品牌，營銷、收益，數字營銷、會員部等保持良好的關系， 確保品牌標準的執行并積極參加集團主導的必要的推廣活動。

16· Supervise the establishment of schedules for S & M heartist in an equitable manner and keep the attendance register up to date in accordance with labor laws and with due respect for the budgets.

監督市場銷售部門人才工作計劃的制定，確保考勤處于最新狀態，遵守勞動法，并考慮預算。

17· Evaluate each heartiest at least once a year and make flash evaluations twice a year.

每年對人才至少評估一次，每年至少對人才簡易評估兩次。

18· Convene meetings with his personnel at regular intervals for information purposes.

在部門內部定期開展會議溝通信息。

19· Ensure that internal training courses be organized within the devision.

確保在任期間開展內部培訓課程。

20· Administer career development for Sales & Marketing heartiest.

管理市場銷售部人員的職業發展。

21· Oversee the administration of his/her team 監督市場銷售團隊的管理：

- Internal communications (hotels/sales)

內部溝通（酒店/銷售）

- Filing system

歸檔制度

- Office flow system

辦公室流程

- Inventory control

庫存控制

- Personnel control in his/her department

部門人員控制

- To define job responsibilities for the sales and administrative talent

定義銷售和行政人才的工作職責

- To assist his/her team and ensure effectiveness

協助團隊提高工作效率

- Daily correspondence with clients

與客戶的日常聯系

- Daily follow ups

每日跟進事項

- Sales reports

銷售報表

- Record of sales statistics (sales objectives)

紀錄銷售統計數據（銷售目標）

- Promotion package

推廣包價

- Competitors updated

更新競爭對手信息

- Market analyze of the new business

對新生意的市場分析

- To encourage existing accounts to be our productive account

促使現有客戶成為多產客戶

22· Conduct monthly accounts reviews with the Sales team.

與銷售人員每月評估所屬客戶的業績。

23· Ensure a good atmosphere and efficient co-operation in his/her department.

在部門內確保良好的氛圍和有效的合作。

24· Functional liaison: Maintain good contact with departments of the hotel and may have contact with sales talent at the regional level.

聯絡職責：與酒店各部門和地區銷售人員保持良好關系。

Knowledge and Experience知識和經驗

1· Fluent English of both oral and written, and good capability of Chinese

流利地英語口語及書寫能力，并有良好的中文表達能力。

2· 5 to 10 years‘ professional experience and perfect knowledge of sales professions. Familiar with Sanya local market

5至10年工作經驗及優秀銷售專業知識,熟悉三亞本地市場。

3· Have a deep understanding of marketing work, strong market perception ability, keen grasp of market dynamics, market direction, and close media cooperation. Good knowledge of revenue management.

對市場營銷工作有深刻認知，有較強的市場感知能力、敏銳地把握市場動態、市場方向的能力、密切的媒體合作關系。良好的收益管理知識。