三亞海棠灣費(fèi)爾蒙酒店| 招聘職位
- 職位性質(zhì)：全職
- 工作地區(qū)：海南省三亞市
- 招聘人數(shù)：若干
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：不限
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：3.5千-4千
- 職位有效期：2026-03-13至2026-06-11
職位：賓客關(guān)系主任 Guest Relation Officer
崗位職責(zé)/職位描述
Primary Responsibilities 主要職責(zé)
1.Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
進(jìn)行每日巡視以確保領(lǐng)先質(zhì)量保證標(biāo)準(zhǔn)在對客服務(wù)中被遵守和執(zhí)行。
2.Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
積極參與部門日常運(yùn)營，以確保客人或同事的問題能夠在最短的時間內(nèi)以專業(yè)的方式得以解決。
3.Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.
主動關(guān)注并參與如客人投訴等待解決問題的跟進(jìn)和處理。
4.Ensures that all Front Officerelated Hotel Policies and Procedures are adhered.
確保與部門相關(guān)的酒店各項(xiàng)政策與程序都被嚴(yán)格執(zhí)行。
5.Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明晰酒店產(chǎn)品知識，確保貴賓及活動信息的時效性和準(zhǔn)確性。
6.Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
監(jiān)督團(tuán)隊(duì)接待，檢查并確保團(tuán)隊(duì)預(yù)訂所提出的細(xì)節(jié)達(dá)到要求，并與會議/團(tuán)隊(duì)組織者保持聯(lián)系。
7.Presence in the Front Office and lobby area at critical guest flow time.
客流高峰期間在前廳及大堂區(qū)域督導(dǎo)部門運(yùn)營。
Involvement in guest complaint handling, whenever the situation required, to
8.Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
堅(jiān)持并推行健康與安全政策，以確保安全的工作環(huán)境；同時確保所有同事都熟悉了解并掌握安全及緊急程序。
9.Performs special duties as required by the superior.
執(zhí)行上級分配的特殊職責(zé)。
10.Personal involvement in the pre-arrival preparation, arrival, rooming, and departure of key/VIP guests.
親自參與到貴賓抵店前的準(zhǔn)備工作、入住手續(xù)的辦理、房間介紹以及離店送別之中。
11.Personalized engagement with guests whenever/wherever possible, to build up close relationship with guests, and leads the Front Office team to personalize the guest stay experience as a role model.
隨時隨地與客人展開個性化的互動，成為帶領(lǐng)前廳部團(tuán)隊(duì)為客人提供個性化的入住體驗(yàn)的榜樣。
12.Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment.
尋求客人滿意度反饋，并根據(jù)我們的使命宣言和員工賦權(quán)的理念來解決問題。
13.Focuses on the stay experience for in house guests.
致力于提升住店客人的入住體驗(yàn)。
Knowledge and Experience 知識經(jīng)驗(yàn)
1.Diploma or Degree preferably in hospitality or related field.
酒店管理或相關(guān)專業(yè)的本科或?qū)？茖W(xué)歷。
2.PMS and Office software knowledge.
熟悉并掌握Opera酒店管理系統(tǒng)和各類辦公軟件。
3.Good presentation skills
優(yōu)秀的表達(dá)能力
4.Adaptable and flexible and able to embrace and respond to change effectively
適應(yīng)性強(qiáng)，靈活并能有效地接受和應(yīng)對變化
