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崗位職責/職位描述

Main Responsibilities 工作職責

1.Refers leads and sends Events Profiles information to relevant sister hotels or NSO/ISO (if any).

將有意向的生意信息發送給相關的姐妹酒店或NSO/ISO（如果有需要）。

2.Ensure highest standards of service and product quality are provided to guests at all times.

確保隨時為客人提供高質量的服務和產品。

3.Monitors customers ’feedback and follows through with the necessary action.

隨時關注客戶的反饋意見，若有問題采取必要的措施。

4.Develops leads and handles inquiries for social events (eg. weddings /dining/party). Maximize up-selling when possible.

發展生意，處理宴會的詢價（例如婚禮，晚餐及酒會）盡可能的收益最大化。

5.Launch twice wedding fairs in hotel liaising with 3rd party partners, wedding association from local market and feeder markets, work together with Marcom Director, Director of Sales &Marketing to planning and execution.

與市場銷售總監，公關總監一起策劃每年兩次的婚禮秀，尋找合適的第三方源，與本地及目的地婚慶協會開展適當的合作。

6.Ensure that the information disseminated to the Banquet Sales Team are continuously updated (e.g. Banquet inventory list, menus, and beverage).

確保關于宴會銷售的信息是不斷更新的（例如宴會清單，菜單，酒水單）。

7.Closely monitors accountrevenue and business production. Adjusts strategies, procedures or account coverage as needed to achieve the planned goals.

密切監測客戶的收入情況和生產經營。調整戰略，程序和客戶類型以實現計劃目標。

8.Analyses market trends. Under the direction of the DOSM plans and implements proactive programs with Director of Sales to improve market share.

在市場銷售總監的指導下，分析市場趨勢，規劃及執行實施方案以提高市場占有率。

9.Reviews directcompetition and market changes. Ensures complete awareness by the Banquet SalesTeam of how to meet these changes and of competitors’ activities at all times.

回顧競爭者和市場變化，確保宴會銷售部完成宣傳如何應付變化和競爭對手的行動。

10.Responsible for qualitycontrol & production performance of group catering revenue and localcatering as well as wedding revenue.

負責團隊的餐飲宴會及本地宴會及婚宴的收入，并確保質量產品控制。

11.Develops on-going relationships with customers. Participates in relationship building visitationswhen necessary.

持續發展客戶關系為我們穩定固定的客戶。

12.Prepares monthlycatering forecast, takes ownership in achieving departmental goals which contribute to the Hotel budget.

準備每月宴會收入預測, 有義務和職責達到部門預算，并達到酒店預算。

13.Ensures effective/closecommunication and good working relationships within the department and withother departments.

確保本部門及其它部門有效緊密的溝通和良好的工作關系。

14.Maintains close andfrequent communication with the DOSM and DOS-MICE in order to maximize thehotel profit through effective yield & space management.

與市場銷售總監和會務銷售總監保持密切的溝通，通過有效的管理場地以達到最大化收益。

15.Conducts and attendsmeetings as required.

需要出席和組織必要的會議。

16.Maintains timely &responsive communication with clients.

確保及時給客戶回應。

17.Plans and establishesgoals for department. Motivates and directs team member to achieve thedepartment goals.

建立部門目標和計劃，指導和激發員工以實現部門目標。

18.Recruits, selects,trains and motivates. Banquet Sales Team to realize their potential. Developsindividuals for advancement within the Accor group.

招聘，挑選，培訓和管理宴會銷售人員并了解他們的潛力，幫助他們在雅高集團的個人發展。

19.Assures understanding ofjob responsibilities, goals, and standards of performance for catering salesand event management Team; and conducts formal annual evaluations and on-goingcoaching and counselling.

確保宴會銷售部員工理解崗位職責，目標，業績標準，并進行年度評估和進行指導。

20.Maintains establishedpersonnel policies and procedures of Accor group.

維持已制定的雅高集團的人事政策和程序。

21.To work closely with theFood & Beverage Department in ensuring that the hotel hygiene and foodsafety control standard are maintained.

與餐飲部緊密合作確保維護酒店衛生和食品安全控制標準。

22.Ensure that team memberis trained on the basic hotel hygiene and food safety control standards, aswell as procedures in handling complaints on food hygiene.

確保員工的得到基本的食品安全衛生培訓及準則，以及處理有關食品衛生的投訴程序。

23.To liaise with the F& B Division in the development of new concept / theme menus /setups tocater to guests needs and offer better choices to guests to improve revenue.

與餐飲部緊密合作發展新概念，主題菜單，以滿足客人需要，提供更好的選擇以提高收入。

24.Upon employment, allemployees are required to fully comply with Accor rules and regulations for thesafe and efficient operation of hotel facilities. Team Members who violatehotel rules and regulations will be subject to disciplinary action up to andincluding termination of employment.

所有雇傭員工必須嚴格遵守雅高集團的規章制度以確保酒店設施設備安全高效的運行。所

有違反集團規章制度的行為將依規定受到不同程度的警告直至解除勞動合同。

25.The management reservesthe right to change / extend this job description, if necessary, at any point oftime during her / his employment.

如有必要，該部門有權更改或補充該職位描述。

26.Carries out any other reasonable duties andresponsibilities as assigned.

完成任何其他合理的職責和被指派的職責。


Knowledge and Experience知識和經驗

1.University graduate, excellent command of writtenand spoken in English and Chinese language.

大學本科，良好的中英文讀寫能力。

2.Minimum 5 years’experience in similar capacity with international chain hotels.

具有至少五年在國際連鎖酒店的相關經驗。

3.Determines overall business objectives and initiatives best suit thehotel.

具備設立最適合酒店的總體營業目標及行動方案的能力。

4.Produces and executes Catering & Event budgets and business plans.

具備制訂和執行宴會預算及經營計劃的能力。

5.?Effectively promotes and positions the brand and the hotel at itsdesirous level.

具備高效地推廣和將品牌定位在理想的水平的能力。

6.Manages and administrates the Catering Sales and Event Managementdepartment.

具備管理宴會銷售部的能力。

7.Assists the Director of Sales & Marketing in achieving the hotel’sbusiness objectives and revenue goals.

具備協助市場銷售總監達到酒店總體經營目標的能力。

8.Knowledge of market trends and behavior including political, economicand social issues.

掌握政治，經濟和社會方面的知識及市場趨勢。

9.Sound communication skills.

具有良好的溝通技巧。

10.Ability to lead, to provide guidance and to develop team member.

具有領導，指導和發展員工的能力。

11.Knowledge and skill in crisis management.

具備處理危機的知識和能力。

12.Good skills of organization and presentation.

良好組織及展示技巧。

13.Ability to manage by example.

具有以身作則的能力。