【崗位職責】
1. 監(jiān)督員工的對客關系事宜,確保通過對客人的認知和關注,提高客人對酒店整體入住體驗的滿
意度。
2. 關注客人的投訴,需求及需要,如無法解決將問題匯報至值班經(jīng)理。
3. 及時準確的回應所有客人的要求,并通過自己的專業(yè)知識為客人提供建議。
4. 了解任何財務政策和程序的變動。
5. 與其他部門及相關合作者保持溝通,確保優(yōu)質(zhì)服務。【崗位要求】
1. 良好的溝通表達能力。
2. 能夠用英語流暢的提供對客服務。3.至少一年相關工作經(jīng)驗。
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公司介紹:位于北京市珠市口東大街的北京前門萬達頤華酒店是由萬達酒店設計院精心打造,旨在成為前門地區(qū)商圈內(nèi)唯一的高端生活方式設計酒店。該商業(yè)綜合體包含了萬達頤華及萬達美華兩家酒店,其中擁有228間客房的萬達頤華酒店作為萬達酒店及度假村旗下的高端品牌率先開業(yè)。? ? ? ?萬達頤華是萬達酒店及度假村傾力打造的高端生活方式品牌酒店,始終貫徹"樂無限,頤然自得"的品牌主張,以創(chuàng)意與跨界、宜居與生活、社交與共享、精致與品質(zhì)為品牌理念,為熱愛生活、樂在驚喜、追求精品的客人提供與眾不同、充滿想象力的設計,打造宜居樂活的高品質(zhì)入住體驗。? ? ? ?酒店大堂的設計理念之一是通過營造“空間內(nèi)的空間”形式將酒店客人與商業(yè)客人疏解分流。入口處通過虛實圍合區(qū)域,引導酒店客人進入,從而保持私密性和品質(zhì)。挑高6米的大堂中庭的設計靈感源自“京城書院”,服務臺主背景將故宮、祈年殿等標志性京城元素融如紅色大漆內(nèi),形成視覺中心,彰顯北京的文化特色;墻面兩側層層疊疊的書脊效果,呈現(xiàn)出一種從實到虛的漸變美感。酒店餐廳兼?zhèn)渚瓢晒δ埽⒃O有景觀露臺,此外,餐廳中還配備了多功能空間,可用作包間及小型會議室。? ? ? ? 前門萬達頤華酒店毗鄰繁華而深具文化底蘊的前門大街,位于京城中軸線上。旅游文化氛圍濃厚、地理位置優(yōu)越、交通便利。酒店緊鄰前門箭樓、國家大劇院等著名歷史文化景點。與天安門遙相呼應,距離杜莎夫人蠟像館、大柵欄商業(yè)街步行約10分鐘,距離天壇公園約800米,距離王府井商圈、故宮博物院約3公里。距離北京火車站僅10分鐘車程,距離北京南站僅15分鐘車程,距離首都機場40公里。公司待遇五險一金&技能培訓&崗位晉升&規(guī)范管理&提供食宿&健康體檢&雙休&人性化管理&帶薪年假聯(lián)系我們聯(lián)系人: 北京前門萬達頤華酒店人力資源部郵 箱: hr_qianmenwandayi@163.com工作地點: 北京市東城區(qū)珠市口東大街19號乘車路線:乘57路、23路至過街樓站下車即到乘地鐵7號線/8號線珠市口站A口下車,出地鐵左轉(zhuǎn)直行150米即到。? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Wanda YI Hotel, Qianmen, Beijing?Company ProfileThe Wanda YI Hotel, located on Zhushikou East Street inBeijing, is meticulously crafted by the Wanda Hotel Design Institute, aiming tobecome the sole high-end lifestyle design hotel within the Qianmen businessdistrict.The commercial complex includes two hotels, Wanda YI and Wanda Moments,of which the 228-room Wanda YI Hotel is the first to open as a high-end brandunder Wanda Hotels and Resorts.Wanda YI is a high-end lifestyle brand hotel created by WandaHotels and Resorts. It always implements the brand proposition of "Enjoythe moments", and takes creativity and cross-border, livability and life,social interaction and sharing, exquisite and quality as its brand philosophy.It provides unique and imaginative design for guests who love life, enjoy surprises,and pursue quality products, creating a high-quality living experience that islivable and enjoyable.One of the design concepts of the hotel lobby is to separatehotel guests from business guests by creating a "space within aspace" form. The entrance is surrounded by a virtual and real enclosurearea to guide hotel guests in, thus maintaining privacy and quality. The designof the 6-meter-high lobby atrium is inspired by the "Beijing ImperialCollege". The main background of the service desk integrates iconicBeijing elements such as the Forbidden City and the Hall of Prayer for GoodHarvests into red lacquer, forming a visual center that highlights Beijing'scultural characteristics; The effect of the book spines layered on both sidesof the wall presents a gradual aesthetic transition from the real to thevirtual.The hotel's restaurant also functions as a bar, and featuresa scenic terrace. In addition, the restaurant is equipped with amulti-functional space that can be used as a private dining room or a smallmeeting room.The hotel is located near the bustling and culturally rich Qianmen Street, situated on Beijing's central axis and facing Tiananmen Square. the tourism culture atmosphere is strong,the transportation is convenient.the geographical location is superior。The hotel is adjacent to famous historical and cultural attractions such as Qianmen Arrow Tower and National Centre for the Performing Arts. Echoing Tiananmen Square, it is about a 10 minute walk from Madame Tussauds Wax Museum and Dashilan Commercial Street, about 800 meters from Temple of Heaven Park, and about 3 kilometers from Wangfujing Business District and the Palace Museum. It is only a 10 minute drive from Beijing Railway Station, a 15 minute drive from Beijing South Station, and 40 kilometers from Capital International Airport.?Company Benefits:Social Security& Housing Fund & Skill Training & Career Advancement &Standardized Management & Providing Accommodation & Health Check-up& Double-day Off & Humanized Management & Paid Annual Leave?Contact Us:Contact: Human Resources Department, BeijingQianmen Wanda YI HotelEmail:hr_qianmenwandayi@163.comAddress: No.19 Zhushikou East Street, Dongcheng District,Beijing 133 meters from Exit A of Metro?Bus route: Take bus 57 or 23 to Guojielou Station and get off?Take Subway Line 7/Line 8 to Zhushikou Station and get off at Exit A. Turn Left and walk straight for 150 meters to get there.