·????????Greets all guests at all timesin a friendly and helpful manner and attempts to learn and use guest’s name atevery opportunity?
·????????隨時以友好和樂于協助的態度迎接客人,并盡量了解和稱呼客人的名字。
·????????Registers and rooms all arrivalsaccording to established procedures
·????????按照既定工作程序為所有來客登記并安排房間。
·????????Maintains intimate knowledge ofdepartmental standards and procedures
·????????熟知部門標準工作程序。
·????????Performs check in, check outand room change procedures and ensures all data are entered completely into theresidences systems in accordance with reservation
·????????履行入住、退房和換房手續,并確保所有資料都按照預訂情況完整的輸入公寓電腦系統。
·????????Responsible and attends toguest’s request of using the service of safety box at all times
·????????隨時負責回應客人關于使用保險箱服務的要求。
·????????Attends to guest’s complaints,inquiries and requests, refer problems to supervisor/Assistant Manager ifhe/she unable to assist
·????????處理客人的投訴、問詢和請求,如果自己無法提供協助,則將問題轉給主管和經理助理 。
·????????Does everything possible toensure that the guests depart the residences with a positive impression of residencesservice
·????????盡一切努力確保客人在離店時會對公寓的服務有很好的印象。
·????????When on night shift, checksnight report, prepare the morning report and prepare all necessary forms forthe guest arrival
·????????在值班時檢查夜班報告,準備早班報告,并為客人的到來準備各種必要的表格。
·????????Maintains comprehensiveknowledge of standard reservation procedures including correct forms to use,how to read telex, e-mail, messages, and how to interpret availability sourceswithin the reservation systems
·????????全面了解標準的預訂工作程序,包括如何正確使用表格,如何讀電傳、電子郵件和留言,以及如何在預訂系統內對房源情況進行解讀。
·????????Takes personal interest andpride to ensure that the front desk work area is kept clean and in an orderlystate al all times
·????????隨時保持前臺工作區域的整潔和有序,并以此作為自己的個人興趣和驕傲 。
·????????Obey the residences’ other jobarrangements.
·????????服從公寓對本人的其他崗位安排。
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公寓毗鄰仁恒寫字樓、商業購物區春熙路、太古里及琳瑯滿目的本地市場入目皆景繁華舉步盡享令您于都市謐靜開啟非凡人生。公寓距離成都雙流國際機場的直線距離約13.5公里 地鐵一、二和三號線及多種出行方式選擇方便您去往武侯祠、 寬窄巷子、大熊貓繁育研究基地等旅游名勝從心而行。The residences are further situated just adjacent to Chengdu YanLord Landmark, Chunxi Road, Taikoo Li and variety of other attractive places, including local markets. An assortment of travel options make it convenient for you to move about the city. This includes three nearby subway lines – line 1,2 and 3 – that make it easy to get to the city’s major railway stations andnumber of tourist hotspot, including Jinli Street, Wuhou Shrine, Kuan & Zhai Alley and Chengdu Research Base of Giant Panda Breeding. For those travelling to and from by air, the residences are just 13.5 kilometres by straight-line distance from Chengdu Shuangliu International Airport.360間公寓經由匠心打造華麗與巧思并重氤氳著藝術魅力和奢華格調。面積從52平方米至260平方米不等的開闊空間設有單間公 寓及1-3居室房型。其中單間公寓和一居室適合單人或伴侶短期 商旅、休閑下榻2-3居室則以多功能布局和完善的設施成為家庭 休閑度假或長住旅居的心儀居所。The residences feature 360 spacious, well-designed residences that enjoy the special touch of renowned designers. On offer are open-plan residences, along with 1,2 and 3 bedrooms residences ranging from 52- 260 square metres, each with an open space layout. Our open-plan and 1 bedroom residences are suitable for individual business travelers and leisure-stay couples. The 2 and 3 bedroom residences, with their multi-functional layout and fully equipped facilities, are ideal for corporate enterprises with longstay employees and families on leisure vacations or with long-stay needs.