崗位職責/職位描述

工作職責：
1. To have a complete understanding of the Waldorf Astoria Shanghai Team handbook and adhere to the rules and regulations of the hotel
熟知華爾道夫酒店員工手冊全部內容，并嚴格遵守酒店各項規章制度
2. To have a complete understanding of and adhere to the hotels policy relating to fire, hygiene, health and safety.
熟知并遵守酒店有關消防、衛生、健康和安全的各項政策
3. To be fully familiar with Waldorf Astoria brand value and core competencies and follow these standards of service as they apply to the Spa department.
熟知華爾道夫品牌價值理念、核心競爭力，達到要求的服務標準并運用到spa中
4. To report to work, punctually, wearing uniform and name tag at all time.
準時到崗上班，著裝整潔并隨時佩戴名牌
5. To maintain a high standard of personal appearance and hygiene at all time by adhering to the Waldorf Astoria Shanghai grooming standard.
時刻保持一個整潔得體的高水準個人形象，以達到華爾道夫對員工形象的要求標準
6. To have a proper body gestures and oral expression at all time
時刻保持得體的行為舉止
7. To follow Standard Operation Procedures （SOP） at all time.
工作要符合標準操作程序（SOP）
8. To takes direction from management, regarding operational issues.
對于運營方面的問題，要服從上級管理
9. To attend and actively participate in training sessions
積極參與各類培訓
10. To report any suspicious looking persons or packages that are delivered, dumped or found in the hotel and report to the supervisor or security.
一旦在酒店內部發現任何可疑人物或物品，立即會報上級或保安部
11. To keep himself/ herself up to date on the knowledge of the hotel facilities, products and service on offer.
保證個人對酒店所有設施、產品及服務的全新了解，以便及時提供給客人
12. To ensure high standards and cleanliness in the Spa
確保SPA設施及衛生達到要求的高標準
13. To report any maintenance issues to the Supervisor or Spa Manager to ensure a smooth operation.
及時向主管或經理匯報工程問題，以確保正常運營
14. To keep himself / herself up to date with the Satisfaction and Loyalty Tracking （SALT） and seek to positively increase these result.
及時查看SALT分數,并積極發現問題，提高水平
15. To provide courteous, efficient and professional service at all times.
時刻以謙恭、高效、專業的標準來服務客人
16. To notify Spa manager immediately for any guest complaint, as well as taking ownership on guest inquiry.
若遇客人投訴，立即通知SPA經理，同時積極解決客人的詢問
17. To coordinate with Spa Therapists to ensure that bookings and treatments run smoothly and punctually throughout the day.
與理療師積極協調以確保每天預訂的療程能夠準時順利地進行

任職資格：
? 1 year of experience at 5 stars hotel
1年以上5星級酒店工作經歷
? Computer skills, Microsoft word and excel and outlook
電腦技能，掌握word，excel, outlook
? Spa軟件程序
? Knowledge of proper use and maintenance of SPA equipment.
對于水療中心的設施設備的使用的知識。