崗位職責/職位描述

工作職責：
? Reports to outlet as scheduled, in uniform, eat, clean and ready to work
根據排班準時上班，準備工作之前需已用畢餐，換好工裝，一切就緒。
? Must know the entire outlet schedule, have to know which waiter, order taker is working and assign them side work duties.
必須熟知整個部門的工作計劃，以及每個員工和點單員的工作，并為其分配其他工作。
? The Outlet Supervisor餐廳主管：
a） Must know menu items as well as drink list
必須熟知所有的菜單和酒水單內容
b） Must know outlet setup standards.
必須熟知餐廳的擺臺標準。
c） Oversee entire operation; lead by good example
監督整個運營過程
d） Handles complaints and reports to immediate supervisor.
向值班主管匯報客人投訴。
? Trains new staff in all aspects of outlet food and beverage WA service standards.
培訓員工全面的餐飲知識和華爾道夫服務標準。
? Assists in set up, service mise en place and ensures smooth operation at all times.
協助布置擺臺，保證運營順暢。
? Must know outlet service manual, hotel rules & regulations and hotel emergency procedure.
必須掌握餐廳服務流程，酒店規章制度和緊急情況處理程序。
? Employee performs all cashier and revenue recording duties according to hotels policy & procedures.
根據酒店的制度和流程，員工必須掌握所有的收款和收入登記的職能。
? To co－ordinate the work of subordinates and maintain the established procedures and policies.
協調下屬員工的工作維護現有工作標準和規范。
? To communicate efficiently with the kitchen.
負責與廚房有效溝通。
? To help prepare training programmes for staff.
幫助準備員工培訓活動。
? To promote good working atmosphere with emphasis in enhancing relations with subordinates.
引導員工關系，促進良好的工作氛圍。
? To enforce the personal appearance of the staff and punctuality.
規范員工儀容儀表遵紀守時。

? To greet guests, handle comments and problems whenever required and promote sales to meet forecasted revenues.
問候客人，處理客人意見和問題，推動銷售達到預算額度。
? To recommend menu items and beverages to guests, as well as taking orders.
Continued 續
為客人點餐，并且能夠為客人推薦酒水。
? To converse with guests to maintain a good relationship as well as extending personal touch.
同客人交談，維持良好的關系，并增進接觸。
? To make requisition for supplies in order to maintain stock level.
申請補倉以保證足夠庫存。
? To take over the duties of the assistant restaurant manager in his absence.
準備每周排版表。
? To carry out any other duties as and when required by the restaurant manager.
在餐廳副經理不在時代理其工作。

任職資格：
? Experience in all aspects of food & beverage operations and modern management principles.
具備全面的餐飲運營經驗和現代管理理念。
? Must have experience in food & beverage operations for at least 3－5 years.
有至少3－5年餐飲運營經驗。
? Holding similar position in a well－established hotel for at least 3 years.
至少3年高星級酒店同類職位工作經驗。
? Well groomed at all times.
良好的儀容儀表
? Self－motivated.
自我激勵
? Ability to communicate with all levels of staff, supervise and motivate employees.
能夠與不同級別的員工溝通，監督激勵員工。
? Male or female.
性別不限
? Excellent command of written and spoken English.
優秀的英語口語和寫作能力。