崗位職責/職位描述

工作職責：
? To receive room attendant assignment from Floor Manager
接受樓層經理分配的當日任務安排
? To inspect check－outs before reporting they okay ready for sale.
在將房間放給前臺待賣之前再次檢查房間是否為已退房并已干凈
? To receive special requests from guests and carry them out.
知道客人的具體特殊要求之后并幫助其滿足
? To inspect areas cleaned using check list to see that cleaning is adequate, supplies in rooms are standard and rooms need for immediate repair are reported.
根據檢查表檢查區(qū)域是否達到清潔標準，客房用品是否按標準補入充足，以及房間是否需要急修等，并全部記錄下來
? To make trouble report for room or item in need of repair and follow up, to make sure work is completed satisfactorily.
準備客房以及房間內日用品需要維修的清單，并確保所有工作完成，且另客人滿意
? To fill out reports and turn found articles into lost and found section.
將拾到物記錄在冊并存入失物招領處
? To supervise cleaning of guestrooms, corridors and stairs.
監(jiān)督檢查客房、走道和樓梯的清潔衛(wèi)生
? To train and assist room attendants, to advise Executive Housekeeper if performance is not satisfactory
幫助培訓客房服務員，如果服務員表現(xiàn)不令人滿意則可以知會行政管家
? To supervise special cleaning of rooms.
檢查需要特別清潔的房間
? To check and order supplies for designated floors.
為指定樓層檢查、采購特別客用必需品
? To assist with inventory.
從庫存中給服務員補充房間日用品數量
? To report suspicious persons or actions DO NOT DISTURB rooms, sleep outs, etc.
記錄并且匯報有可疑行為的客人和舉止，設置“請勿打擾”的房間和外宿 房等
? To supervise turn down service.
制定每日酒水消耗單并且檢查確定客房酒水是否已補足
? To do special assigned work given by Floor Manager / Assistant Executive Housekeeper.
完成樓層經理和副行政管家分配的其它工作

任職資格：
? At least one to two years of experience as Floor Supervisor in luxury hotel establishment.
至少兩年奢華酒店樓層主管經驗
? Must be physically fit and able to work long hours.
身體素質好，能適應長時間工作量