崗位職責/職位描述

工作職責：
? To be familiar with Hotel’s policies & procedures.
充分了解酒店的規(guī)章制度
? To report to work on time, uniform to be clean & tidy, including name tag. Personal appearance and grooming conform the Brand Service Standards
及時匯報工作，保持制服，銘牌的整潔和完整，保持個人形象始終符合集團的規(guī)范和要求
? Knowing the names and positions of the hotel’s management and their respective extensions.
了解酒店管理層的名字以及相應的職位，能夠了解他們的分機號
? To be conversant with the OnQ system （simple functions）, able to check in house guest and occupied room
能夠掌握酒店PMS系統(tǒng)OnQ的基本功能， 可以查詢入住客人和房間的信息
? To be in charge of document management, such as sorting, collecting, and maintain records
辦理各類文件的收發(fā)、登記、閱簽、清退、整理、歸檔、保密工作
? To follow up the local PSB standard policy & procedure, modify correctly in the system.
嚴格遵循當?shù)刂伟补芾硐到y(tǒng)的規(guī)章制度，能夠準確地在治安管理系統(tǒng)中錄入更新信息
? Familiar with all details of Fapiao system and able to correctly issue guest’s Fapiao. Make properly record.
熟練酒店發(fā)票系統(tǒng)，能夠準確無誤地開具發(fā)票并且負責更新開票記錄
? Assistant other section when necessary depends on hotel operation.
依據(jù)酒店具體運營情況承擔其他前廳部分部門的一些職能
? Team work.
團隊合作
? Careful, Responsibility, Patience.
仔細認真，有責任心，耐心
● Familiar with local PSB policy and system, Have basic understanding of Fapiao Policy
熟悉當?shù)刂伟补芾碚咭约跋到y(tǒng)，了解發(fā)票相關制度

任職資格：
至少一年及以上同崗位的工作經(jīng)驗，前廳部相關工作經(jīng)驗優(yōu)先考慮