崗位職責(zé)/職位描述

工作職責(zé)：
To collect information, and develop quality programs so as to eliminate wastes, and increase productivity, which will, in turn, improve guest and team member satisfaction, and meet the company’s business objectives.
收集信息，開(kāi)拓質(zhì)量項(xiàng)目以便消滅浪費(fèi)，提高生產(chǎn)率，從而提高客人和員工滿意度，達(dá)到公司的業(yè)務(wù)目標(biāo)。

任職資格：
? University degree in hospitality management, business administration, or related fields, such as statistics; MBA or Master of Science degree in Management is a plus.
大學(xué)學(xué)歷，酒店管理、企業(yè)管理或相關(guān)專(zhuān)業(yè)，例如：統(tǒng)計(jì)；工商管理碩士或理科管理碩士為佳。
? Knowledge in management issues and problem－solving techniques, e.g. statistical quality control, etc.
熟知管理及解決問(wèn)題的技術(shù)，例如，統(tǒng)計(jì)質(zhì)量控制等。
? An understanding of quality principles
理解質(zhì)量原則。
? Five－year work experience with a minimum of three－year in a hotel operation
5年工作經(jīng)驗(yàn)，至少3年酒店運(yùn)營(yíng)工作經(jīng)驗(yàn)。
? Preferably in the areas of operational excellence and total guest satisfaction
最好了解部門(mén)認(rèn)證和客人滿意度方面的業(yè)務(wù)。
? Preferably direct experience with six sigma, TQM, or reliability management
最好有TQM或信譽(yù)管理方面的直接經(jīng)驗(yàn)。
? Two or three years’ experience in managing functional personnel or quality improvement teams
管理人員或提高團(tuán)隊(duì)質(zhì)量方面2－3年工作經(jīng)驗(yàn)。
? Proven leadership skills and ability to promote personal development
被認(rèn)可的領(lǐng)導(dǎo)力技巧和提高自身素質(zhì)的能力。
? A team player, as well as a team leader
合格的團(tuán)隊(duì)合作者和團(tuán)隊(duì)領(lǐng)導(dǎo)
? Ability to liaison effectively with the guidance team and key groups
有效與高管和主要團(tuán)隊(duì)溝通的能力
? Strong written and oral communication skills in English & Chinese languages
較強(qiáng)的中英文書(shū)寫(xiě)和口頭溝通技巧
? Excellent interpersonal skill
出色的人際關(guān)系能力
? Excellent analytical and problem－solving skills
出色的數(shù)據(jù)分析和問(wèn)題解決能力
? Ability to involve key groups to solve problems
引導(dǎo)主要團(tuán)隊(duì)解決問(wèn)題的能力
? Ability to develop and formulate operating processes and quality strategies to support business objectives
開(kāi)發(fā)、公式化運(yùn)營(yíng)程序和質(zhì)量策略，以便支持業(yè)務(wù)目標(biāo)。
? Training and presentation skills
培訓(xùn)和演講技巧