崗位職責/職位描述

工作職責：
Responsibilities:

? To ensure prompt, efficient and courteous service.
? To monitor and analyze levels of guest satisfaction.
? To exceed guest satisfaction & to maximize return guests.
? To set and maintain service standards
? To lead the team.
? To motivate employees.
? To coach, counsel, discipline employees
? To determine priorities, set goals, and follow up.
? To monitor attendance, shift rosters.
? To participate in selection of staff.
? To conduct performance appraisals.
? To identify and analyze problems and develops solutions.
? To conduct orientation & induction of employees.
? Annual Training plan.
? To conduct technical job knowledge training.
? To attend Dept. Meetings.
? To conduct daily briefings.
? To provide feedback to management
? To monitor and control productivity.
? To practice cost containment.
? To prepare accurate monthly forecasts of covers, revenue, and expenses, GOP.
? To prepare budgets for operating equipment, CAPEX.
? To maintain records.
? Monitors grooming & appearance standards of employees.
? Ensures effective up selling.
? Optimizes opportunities for marketing the outlets.
? Conducts sales calls.
? Control quality of merchandising displays
? To provide ongoing guidance and support for all departmental staff in the day－to－day planning and execution of assigned tasks.
? Quality levels of product and service
? Guest satisfaction
? Merchandising and marketing
? To ensure optimum performance in specific areas as assigned in the above areas
? To establish good relationship with employees.
? To respect and treat employees fairly.
? To handle the responsibilities such as hiring specific levels of employees, employee orientation, job performance appraisal, coaching to ensure appropriate staffing and productivity.
? To have a thorough knowledge of the market situation in terms of business mix of competing hotels, their pricing structures, sales strategies, future hotel planning.
? To provide input in relations to decorations and theme ideas to continuously enhance the execution of events.
? To monitor the assignment of function room space for catering events, both tentative and definite, and ensure that information is accurate, complete and up－dated.
? To conduct a monthly and quarterly review and up－date function space bookings related to catering events in coordination with concerned staff.
? To monitor tentative bookings placed by all sales staff and regularly check on developments of its status
? In the compilation of new menus and beverage lists.
? To oversee the preparations, presentations and service of all Food and Beverage products to ensure highest standard of quality at all times.
? Departmental Checklists
? Departmental Reports
? In the preparation of the hotel’s strategy plan, marketing plan, goals program and budgeting for the Catering &Convention Department.
? To up－date and maximize usage of Opera Sales and Catering programme and subsequent up－dates to software in coordination with the Director of Sales & Marketing and EDP.
? To attend and contribute to the weekly Food and Beverage meeting.

任職資格：
SPECIFICATIONS:

? A degree or diploma in Hotel Management or equivalent, required
? In depth knowledge of the hotel, leisure, and/or service sector
? A proven track record of success in Food & Beverage
? Demonstrated commercial capability to deliver profit, control costs and build customer loyalty
? Exceptional communication skills and the leadership capability to create a winning team