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崗位職責(zé)/職位描述

·????????Greets all guests at all timesin a friendly and helpful manner and attempts to learn and use guest’s name atevery opportunity?

·????????隨時以友好和樂于協(xié)助的態(tài)度迎接客人，并盡量了解和稱呼客人的名字。

·????????Registers and rooms allarrivals according to established procedures

·????????按照既定工作程序為所有來客登記并安排房間。

·????????Maintains intimate knowledge ofdepartmental standards and procedures

·????????熟知部門標(biāo)準(zhǔn)工作程序。

·????????Performs check in, check outand room change procedures and ensures all data are entered completely into thehotel systems in accordance with reservation

·????????履行入住、退房和換房手續(xù)，并確保所有資料都按照預(yù)訂情況完整的輸入酒店電腦系統(tǒng)。

·????????Maintains cashier float andensures accurate daily report of all money received

·????????保持庫存現(xiàn)金限額并保證每日對所收現(xiàn)金進行準(zhǔn)確報告。

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·????????Cashes hotel guest’s personaland travelers checks and assists with currency exchange

·????????為酒店客人的個人支票及旅行支票兌換現(xiàn)金，并協(xié)助進行外匯兌換。

·????????Keeps abreast of allmodifications to accounting policies and procedures

·????????隨時留意會計政策和工作程序的變化。

·????????Responsible and attends toguest’s request of using the service of safety box at all times

·????????隨時負(fù)責(zé)回應(yīng)客人關(guān)于使用保險箱服務(wù)的要求。

·????????Knowledgeable of all specialpromotion procedures, for programs such as; Seasonal Packages, Frequent FlyersPrograms, and also Intercontinental Hotels Group Loyalty programs.

·????????熟知所有特別促銷活動，如：季節(jié)性套餐計劃、常客優(yōu)惠計劃以及洲際酒店集團忠實方案。

·????????Attends to guest’s complaints,inquiries and requests, referees problems to supervisor/Assistant Manager ifhe/she unable to assist

·????????處理客人的投訴、問詢和請求，如果自己無法提供協(xié)助，則將問題轉(zhuǎn)給主管和經(jīng)理助理。

·????????Is familiar with otherIntercontinental Hotels and Resorts so that guest indicating any nextdestination on the registration card can be “sold” an onward booking to anotherInterContinental Hotels

·????????熟悉洲際酒店和度假村集團的其它成員酒店，以便當(dāng)客人在登記卡上寫出以后要去的目的地時可以游說其在另一家洲際酒店集團成員酒店進行提前預(yù)訂。

·????????Does everything possible toensure that the guests depart the hotel with a positive impression of hotelservice

·????????盡一切努力確保客人在離店時會對酒店的服務(wù)有很好的印象。

·????????Performs the audit balances andprepares all works for audit in an orderly fashion

·????????執(zhí)行審計結(jié)余，并為審計工作進行各項有序的準(zhǔn)備。

·????????When on night shift, checksnight report, prepare the morning report and prepare all necessary forms forthe guest arrival

·????????在值班時檢查夜班報告，準(zhǔn)備早班報告，并為客人的到來準(zhǔn)備各種必要的表格。

·????????Maintains comprehensive knowledgeof standard reservation procedures including correct forms to use, how to readtelex, e-mail, messages, and how to interpret availability sources within thereservation systems

·????????全面了解標(biāo)準(zhǔn)的預(yù)訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預(yù)訂系統(tǒng)內(nèi)對房源情況進行解讀。

·????????Maintains exemplary deportmentstandards of behavior and appearance and attitude as expected in a IHG Brand

·????????按照洲際酒店集團品牌的預(yù)期保持自己行為、外表和態(tài)度的高標(biāo)準(zhǔn)。

·????????Takes personal interest andpride to ensure that the front desk work area is kept clean and in an orderlystate al all times

·????????隨時保持前臺工作區(qū)域的整潔和有序，并以此作為自己的個人興趣和驕傲。

·????????Endeavors to maintain the highstandards of the hotel with particular regard to the importance of IHG LoyaltyProgram member and other VIP’s and with reference to hotel and to be a healthor safety hazard

力爭保持酒店的高標(biāo)準(zhǔn)，特別注意洲際酒店集團忠實計劃會員及其它貴賓的重要性，并重視酒店的健康和安全隱患等問題。